December 2015, Auto Dealer Today - Feature
By Ronald J. Reahard
Dealers who struggle to close Internet-savvy prospects may benefit from acknowledging the breadth and depth of each customer’s research and offering additional third-party resources.
Tags: Internet Shopper, Sales Tactics, sales training
April 2015, Auto Dealer Today - Feature
Smartphone-powered customers will prove worthy foes to sales and F&I pros who fail to anticipate their questions and appreciate their easy access to information.
Tags: cell phone, Google, sales, Sales Tactics, sales training
September 2014, Auto Dealer Today - Feature
By Harlene Doane
Sentencing your sales staff to an afternoon in front of the TV or computer is no way to motivate them.
Tags: Harlene Doane, sales training, special finance
December 2012, Auto Dealer Today - WebXclusive
By Alan Ram
Alan Ram of Proactive Training Solutions discusses how dealers can increase their gross profit.
Tags: BDC, CRM, customer satisfaction, gross profit, Profitability, sales training, sell the vallue, training
September 2012, Auto Dealer Today - WebXclusive
By Philip Barras
New CRM technology is great but by itself is not enough for success in customer relationship management. Author Philip Barras discusses the importance of strong CRM processes with an emphasis on the basics.
Tags: BDC, CRM, CRM data usage, Customer Retention, sales training, software, technology
August 2012, Auto Dealer Today - WebXclusive
By Kimberly Long
At Germain BMW of Naples, the store’s customer relationship management strategy was built around maintaining the balance between handling leads efficiently and maintaining a personal touch.
Tags: a phone call and a call guide., BDC, CallRevu, CRM, Customer Relations, customer relations manager, Customer Retention, data mining, follow up, Internet Leads, repeat customers or referrals, sales training, software, technology
August 2006, Auto Dealer Today - WebXclusive
By Maxwell D. Skynard
Maxwell Skynard - Rich media helps you overcome the big trust-objection, but does so in a way that makes them hungry to get behind the wheel...
Tags: sales training
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