Internet Department

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November 2017, Auto Dealer Today - Feature

3 Things you Need to Know About AI

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By Matt Muilenburg

Forward-thinking dealers are leveraging the limitless power of artificial intelligence to boost sales and service revenue.

Tags: digital marketing, Information Technology, Sales Tactics, technology

August 2017, Auto Dealer Today - Feature

Top 3 Dealer Areas Primed for VR

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By Brian Wiklem

Virtual reality could change the way you sell vehicles, accessories, and financing.

Tags: digital marketing, technology, Virtual Reality

December 2016, Auto Dealer Today - WebXclusive

It’s 2017. Expect More From Your DMS.

Revelers cheer New Year’s fireworks in Valparaiso, Chile. Photo by Andrés Aguiluz Rios

By Kai Nielsen

The reach of new technology extends to your dealer management system, and you should demand a solution that exceeds your expectations.

Tags: digital retailing, DMS, DMS integration, technology

December 2015, Auto Dealer Today - Feature

A Good Fit

By David Gesualdo

Digital marketing is attracting increasing numbers of bright young minds to the automotive industry.

Tags: digital marketing, online shoppers, technology

March 2015, Auto Dealer Today - Feature

The Future Is Now

For third-party lead providers, it's clear that providing dealerships with the highest quality leads, in the areas they wish to target, will be key.

By Toni McQuilken

Experts agree that lead procurement and management is changing rapidly — too rapidly, perhaps, for some dealers to keep up.

Tags: Internet Leads, technology, Virtual Showroom

February 2015, Auto Dealer Today - Feature

Break the Chains of Desktop Detainment

By Geoff Bedine

New mobile tools are making a difference in unexpected areas, including the trade-in appraisal process.

Tags: technology, Trade-In Appraisal, Vehicle Appraisal

January 2013, Auto Dealer Today - WebXclusive

Managing Multi-Regional Operations: Stewart Management Group Finds Success in Market Diversification Cont'd

By John Carroll

John Carroll -The same is also true for advertising. In Birmingham, they stick strictly with TV. In Tampa, it’s newspapers. In Jacksonville, it takes a combination of both. It all depends on what is successful in the marketplace.

Tags: advertising, BDC, communication networks, multi-regional operations, newspaper advertising, radio ads, technology, telecom, television advertising

December 2012, Auto Dealer Today - WebXclusive

The Evolution of CRM

By Daryl K. Tabor

CRM technology has transformed the way cars are sold. Author Daryl Tabor looks at how CRM has changed over the years and incorporated emerging tools like social networking and mobile devices.

Tags: BDC, consumer loyalty, CRM, CRM data usage, Customer Loyalty, Customer Retention, demographics, digital marketing, Dominion Dealer Solutions, marketing, mobility, Relationship Marketing, target marketing, technology

November 2012, Auto Dealer Today - WebXclusive

Applying a “Back to Basics” Philosophy to Your CRM

By Philip Barras

Expert Philip Barras of Dominion Dealer Solutions discusses how to ramp up sales through the use of your dealership's database. Phil lays out a list of the best CRM practices to energize your database, from using electronic logging systems to conducting a regularly-scheduled save-a-deal review.

Tags: BDC, client relations, CRM, CRM data usage, data mining, digital marketing, Email Marketing, marketing, post sale follow up, Sales Process, software, technology

September 2012, Auto Dealer Today - WebXclusive

Trendy is Nice, But Don’t Forget the Basics of CRM

By Philip Barras

New CRM technology is great but by itself is not enough for success in customer relationship management. Author Philip Barras discusses the importance of strong CRM processes with an emphasis on the basics.

Tags: BDC, CRM, CRM data usage, Customer Retention, sales training, software, technology

August 2012, Auto Dealer Today - WebXclusive

Finding the Right Balance in CRM at Germain BMW of Naples

In Naples, Fla., the management staff at Germain BMW recently took on the task of better managing phone traffic. The answer was enlisting a call monitoring company, hiring a customer relations manager to handle some BDC-type functions and improving processes.

By Kimberly Long

At Germain BMW of Naples, the store’s customer relationship management strategy was built around maintaining the balance between handling leads efficiently and maintaining a personal touch.

Tags: a phone call and a call guide., BDC, CallRevu, CRM, Customer Relations, customer relations manager, Customer Retention, data mining, follow up, Internet Leads, repeat customers or referrals, sales training, software, technology

August 2012, Auto Dealer Today - WebXclusive

Technology Has Transformed Dealerships

By Joseph Clementi

Author and dealership general manager Joseph Clementi reflects on the numerous ways in which technology has impacted all parts of the dealership.

Tags: ACV, BDC, CRM, CSI, DMS, inventory, SEM, SEO, technology, using technology, vin scanning

August 2006, Auto Dealer Today - WebXclusive

Dealer Adds Retail Establishments To Online Sales

By Harlene Doane

Harlene Doane - Advertising cost for online sales runs about $100 per unit, which is much lower than industry averages for conventional sales...

Tags: technology

August 2006, Auto Dealer Today - WebXclusive

Work Smarter, Not Harder

By Craig Colender

Craig Colendar - When I was working in dealerships, I would write out each salesperson’s previous yearly results, set aggressive goals for the coming year and then apply the math necessary to get the job done: how many phone ups per day, floor ups per day, be-backs etc. I would review the game plan with each salesperson, enthusiastically emphasizing the ...

Tags: technology

August 2006, Auto Dealer Today - WebXclusive

Photographing Vehicles For eBay Listings

By Rob Chesney

Rob Chesney - ...good photographs of a vehicle are critical as they lend credibility and verify product attributes...

Tags: technology

August 2006, Auto Dealer Today - WebXclusive

Online Programs Make Listing Auction Vehicles A Smooth And Easy Ride

By Rob Chesney

Rob Chesney - eBay Motors’ Preferred Solution Provider program ensures that these tools function correctly with eBay’s software and policies...

Tags: technology

August 2006, Auto Dealer Today - WebXclusive

What Exactly Is DMS?

By Jeff Smelley

Jeff Smelley - DMS stands for Dealer Management System ... a system yielding quantifiable, reliable and timely information to the dealer

Tags: technology

August 2006, Auto Dealer Today - WebXclusive

"He Said, She Said," Or Why We Build Courthouses

By Thomas B. Hudson, Esq.

Thomas B. Hudson, Esq. - The motion is usually based on the dealer’s claim that the car buyer has failed to state sufficient facts to make out a viable claim...

Tags: technology

August 2006, Auto Dealer Today - WebXclusive

The "Consumer Wins" Argument For Starter Interrupt Devices

By Thomas B. Hudson, Esq.

Thomas B. Hudson, Esq. - dealers and finance companies operating in the sub prime arena believe that the use of starter interrupt devices is a good thing...

Tags: technology

August 2006, Auto Dealer Today - WebXclusive

Polk Debate Settled

By Brian Hudson

Brian Hudson - What the situation cried out for was for guidance from someone or some body that actually knew something about TILA and Reg. Z...

Tags: technology

August 2006, Auto Dealer Today - WebXclusive

Welcome To The Gramm-Leach-Bliley Privacy Act

By Keith E Whann

Keith Whann - “financial products and services” includes the financial institution’s evaluation of information collected in connection ...

Tags: technology

August 2006, Auto Dealer Today - WebXclusive

Dealer Turns To eBay Motors As His Only Resource

By Sean St. Clair

Sean St. Clair - “eBay Motors is the best tool on the planet to sell the volume of cars that we do,” Reyes said...

Tags: technology

August 2006, Auto Dealer Today - WebXclusive

Government Agency Becomes A Top-eBay Seller

By Sean St. Clair

Sean St. Clair - Today, the surplus property agency’s presence on eBay Motors has become so extensive that they sold 1,809 units in 2003...

Tags: technology

August 2006, Auto Dealer Today - WebXclusive

Year End Tax Planning Ideas For Dealers And Their Dealership

By Rex A Collins

Rex Collins - The IRS is allowing dealers to treat these payments as “trade discounts” for tax purposes...

Tags: technology

August 2006, Auto Dealer Today - WebXclusive

IRS: Heavy-Duty Pickups May Be Tractors

By Rex A Collins

Rex Collins - In August 2004, the IRS decided that heavy-duty pickups such as the Ford 400 and 500 series vehicles ... might be tractors.

Tags: technology

August 2006, Auto Dealer Today - WebXclusive

The FTC's Safeguards Rule And Combating Identity Theft

By Rex A Collins

Rex Collins - Credit applications can be sold for between $30 and $60, and depending on the quality of the applicant, as much as $500...

Tags: technology

August 2006, Auto Dealer Today - WebXclusive

Connecticut Dealer Sues In Virginia Over Internet Sale

By Thomas B. Hudson, Esq.

Thomas B. Hudson, Esq. - One of the costs of doing business over the Internet may be that the dealer finds that he or she is subject to suit in the buyer’s home state...

Tags: technology

August 2006, Auto Dealer Today - WebXclusive

Beau Townsend Ford Drives Sales with Key Personnel and Three Sites

By John Carroll

John Carroll - Promotional materials were adapted to include a dot-com in every ad and to let people know that the dealership never closed...

Tags: technology

August 2006, Auto Dealer Today - WebXclusive

Protect Your Dealership From Electronic Intruders

By Jeff Smelley

Jeff Smelley - Viruses, “Trojan horses,” worms and spyware cause immeasurable harm and most often without your knowledge until it’s too late.

Tags: special finance, technology

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