200 Leads per Month
Toyota of Waldorf implemented a number of Web site activities to encourage prospects to complete lead-generating forms on the site. For example, Stocknoff offers an Internet coupon—“We doubled the value of the coupon and built the price into every vehicle, letting all customers take advantage of the discount,” stated Stocknoff. These activities are generating about 200 leads every month.
But it’s what happens once a visitor becomes a lead that has proven most successful for Toyota of Waldorf. The virtual dealership delivers Stocknoff with real-time lead information, so within minutes of receiving a lead, a dealership representative makes a phone call, often while the person is still at the computer or even on the Toyota of Waldorf Web site. Stocknoff believes that getting people on the phone so quickly provides customers with as much information as possible and has led to high appointment-setting and appointment-show rates. “We’re setting about 80 appointments a month from the Web site, and we can count on 70 percent of those appointments showing up.”
Automatic E-mail Communication
By taking advantage of automatic e-mails to the Toyota of Waldorf database of sales and service customers and prospects (which contains more than 16,000 contacts), Stocknoff noted that people don’t fall through the cracks and the dealership maintains better customer relationships. With the Buzz Marketing system, Toyota of Waldorf can even send virtual test drives to customers who come into the showroom but haven’t visited the Web site. “We can also beat the ISP system because our e-mails are not tagged as spam or filtered into the junk mail folder. So, we stay in much better touch with our customers.”
Stocknoff noted that the new virtual dealership is generating about 60 percent of all leads that come into the dealership, and they’re selling about 70 units each month. But, continued Stocknoff, the focus remains on tomorrow. “The owners’ goal is to continue to be on the leading edge of technology, building this dealership and the virtual dealership so we can be successful into the future.”
Vol 5, Issue 10