Parts & Service

Useful Articles

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Clean Up Your Service Department: Part 1
Use of personal safety gear and proper disposal and recycling of waste and parts should be the first two items on every dealer’s service department cleanup checklist.
How to Get Retail Rate for Warranty Parts
Pending legislation in California, Colorado, Iowa, and Minnesota will add to the list of states that grant dealers the right to be reimbursed at the retail rate for warranty parts.
Opinion: Dealers Must Prepare for Trump Tariffs
Dealers and manufacturers have a major stake in the outcome of the Trump administration’s new tariffs, starting with the pricing of vehicles and parts.
Stop Wasting Your Service Manager’s Time
If you asked your service manager to list every daily task they complete, you might be embarrassed. Focus their work hours on profit-building and watch your fixed ops revenue soar.
Your 7 Fixed Ops Profit Areas
Use this seven-point checklist to find lost fixed ops revenue and guarantee every sold customer will return to your dealership for maintenance and repairs.
3 Ways to Save on Shop Supplies
Follow this simple, three-step process to get a handle on your necessities and reduce or eliminate overspend.
Take Your Service Marketing to Another Level
Actionable data, predictive analytics, and marketing automation are the new keys to fixed ops success. Service marketing expert has a simple plan dealers can use to leverage all three.
4 Ways to Boost Your Car Count
Smart dealers run smart shops. Get more vehicles in and out of your service bays by improving your capacity, efficiency, productivity, and scheduling.
3 Elements of Service Customer Satisfaction
Reaching the next level of fixed ops requires dealers to consider and value their service customers’ implicit, explicit, and latent expectations.
Q&A: Service Does Not Equal Sales
Assuming every service customer will remain blindly loyal to the dealership is a mistake that costs unwitting dealers countless sales.

Parts & Service News

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Bridget Townsend Joins Rapid Recon
Retail automotive software development expert Bridget Townsend has joined Rapid Recon as vice president of development.
Dent Wizard Acquires Image Auto
Dent Wizard International has acquired Image Auto, a regional provider of recon and wheel repair services.
GoMoto Announces Integration With Autosoft
The software firm's Virtual Service Advisor is now integrated with Autosoft's DMS. GoMoto users can now open repair orders, update customer appointments and information, and offer trade appraisals and upsell every customer.
KEEPS Founder Ray Branch Retires
Vernon ‘Ray’ Branch, founder of fixed ops solutions provider KEEPS Inc., has retired at the end of a 25-year run.
Cox Names Breakthrough Leader of the Year
Nicole Cockcroft of Central Florida’s Headquarter Mazda has been named Breakthrough Leader of the Year by Cox Automotive.
Zurich Adds Service Advisor Training
Zurich introduced comprehensive service sales training led by Steve Shaw, with full-day seminars across the U.S. to begin in July.
Jeep Cherokee Tops 2018 American-Made Index
Four of the top 10 2018 ‘most American’ vehicles in’s latest rankings are built by foreign-based factories, but Jeep claimed the No. 1 spot for the second consecutive year.
Michigan Leads Nation in Repair Affordability
CarMD analysts say Michigan remains the most affordable state for ‘check engine’ repairs with an average total light repair cost of $333.
ADT Announces Winners of 2018 Dealers’ Choice Awards
Dealers and dealership personnel have recognized 70 companies and individuals in 34 categories in the 2018 Dealers’ Choice Awards.
Vin-UP Offers Instant KBB Values
Auto dealers are using Vin-UP’s portable scanners and printers to retrieve Kelley Blue Book trade-in values and source pre-owned inventory from customers.