Parts & Service

Useful Articles

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Customers are more likely to order needed repairs and return for future service when dealers make constant, transparent and friendly communication a priority.  6 Touchpoints for Service Customers
Dealers are earning loyal service customers by focusing on providing a positive experience in every phase of the transaction.
Women Are Not a Moving Target
Simple promises and superior results are the key to marketing your dealership to women.
Event Space
The size and scope of Industry Summit continues to change with time and the demands of the market.
Lead With Commander’s Intent
Empower your staff by making your objectives clear and giving them room to work.
5 Ingredients for Compelling Vehicle Descriptions
Try this recipe for vehicle descriptions that are guaranteed to tantalize online shoppers.
Serving Up Sales
Terry Longmore was focused on service-department sales long before it became fashionable. That dedication is paying off for Beasley Ford Lincoln, where Longmore’s department is capturing 3 to 5 percent of his store’s sales leads from customers waiting in the service lounge.
Pictured is General Manager Larry Hook and the parts department at All American Chrysler Jeep Dodge of Odessa, Texas. Profit Booster: Tapping the Specialty Equipment Market
Tapping the $30 million specialty equipment market is no easy task, but two dealers say it’s not impossible. They open up their playbooks to making accessory sales a profitable venture.
PPM Driving Retention, Profits
Daryl Tabor looks at how prepaid maintenance plans and courtesy service packages are driving service retention at dealerships.
Supporting Fixed Operations
Don Reed reminds dealers and general managers about the real opportunities that exist for service departments.
The Primary Mission of a Service Advisor
Expert Don Reed, CEO of Fixed Ops Solutions, points out that the primary mission of a service advisor is to ensure that every customer is driving a safe and reliable vehicle. Reed also teaches you exactly how to accomplish your mission from building customer relationships to holding everyone accountable to the mission.

Parts & Service News

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Cox, Federal-Mogul Purchase Stake in AutoMD
Federal-Mogul Motorparts and Cox Automotive have purchased a minority stake in the free online automotive repair website, which previously operated as a wholly-owned subsidiary of U.S. Auto Parts Network Inc.
Ziegler to Kick off Industry Summit With All-Day Profit Masters Seminar
The preconference seminar is designed for general managers, sales managers, BDC and Internet department directors, and F&I directors. The all-day seminar is being offered as a value-add for registrants of Industry Summit.
Bosch Enlarges Product Portfolio
Robert Bosch has enlarged its portfolio of part numbers for select product lines. A total of 47 new part numbers has been added to the Bosch offering in the braking, O2 sensor, ignition coil and oil filter lines.
Dealers' Choice Awards: Cast Your Vote Today
Voting for the 2014 Dealers’ Choice Awards is now open. Readers of the magazine can now cast their vote for the top vendors, consultants and trainers.
Aging Buyers Want Quality, Convenience, Study Shows
New auto purchasers are aging and that will have implications on many related areas, including service, according to Foresight Research.
Industry Summit Adds Dealership Sales & Technology Track
Dealership Sales & Technology joins the F&I, Special Finance and P&A Leadership tracks for the annual event, which will be held Sept. 8–10 at Paris Las Vegas.
Dealers' Choice Awards Moved to August
The publishers of Auto Dealer Monthly have announced that the magazine’s annual Dealers Choice Awards have been moved from the April issue to the August issue.
Auto Dealer TV Debuts
Catch the first episode of Auto Dealer TV, brought to you by Auto Dealer Monthly and F&I and Showroom magazine.
Allstate President Resigns
Douglas Herberger resigned from his post as president of Allstate Dealer Services this week. A replacement has not been named, but the company told industry partners on Tuesday it’s already in the process of transitioning to new leadership.
Save the Date for Industry Summit 2014
Organizers of Industry Summit 2014 have announced that the event will be held September 8–10 at Paris Las Vegas. The show now includes the F&I Conference, Special Finance Conference, Dealership Sales & Technology Conference and the P&A Leadership Conference.