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Optimize PPM for Service Retention
Is easy and effective service retention too good to be true? Prepaid maintenance expert offers advice for keeping your shop at capacity.
3 Ways to Boost Upsell and Compensation
By improving the customer experience, creating a spiff program, and financing repairs, you will create new opportunities to increase your service revenue — and your advisors’ paychecks.
Steve Travis has been a member of the Liberty Toyota staff since 1978 and has earned a number of awards, including nomination to the 2014 Assembly of Champions. Photo: Brent Asay The Master at Work
As a Master Diagnostic Technician and Toyota Assembly of Champions honoree, Steve Travis has delivered 38 years of service and international recognition to Larry H. Miller Liberty Toyota.
Magazine Offers Details on Compliance Summit Program
Scheduled for Aug. 29-30, Compliance Summit is designed to deliver a crash course in federal regulations and enforcement action to help dealers, agents and industry execs build sustainable sales and F&I processes without sacrificing productivity and profitability.
Properly designed and presented maintenance programs help auto dealers engage customers throughout the ownership cycle. How PPM Drives Retention
With rock-solid processes and measurable goals, prepaid maintenance programs can help dealers keep more car buyers coming back and create limitless service and sales opportunities.
Jim Alton 4 Ways to Keep Service Customers Coming Back
Low turnover and rock-solid policies for labor times and pricing help retain your valuable service customers.
How to Find and Keep Service Techs
Having trouble hiring quality service technicians? You might not be looking in the right places.
Custom workstations allow dealers to design and maintain clean, efficient shops that can reduce customer wait times and help retain skilled technicians.  Everything in Its Place
Custom workstations allow dealers to design and maintain clean, efficient shops that can reduce customer wait times and help retain skilled technicians.
Customers are more likely to order needed repairs and return for future service when dealers make constant, transparent and friendly communication a priority.  6 Touchpoints for Service Customers
Dealers are earning loyal service customers by focusing on providing a positive experience in every phase of the transaction.
Women Are Not a Moving Target
Simple promises and superior results are the key to marketing your dealership to women.

Parts & Service News

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Autologic Diagnostics Enters Licensing Agreement With Volvo
Under the agreement, Autologic Diagnostics will have direct access to Volvo diagnostic data and technical information, enabling the provision of a comprehensive repair and maintenance on 2000 to current-year models through Autologic’s cloud-based diagnostic solution.
Affinitiv Rolls Out New Version of Service Scheduling Solution
Affinitiv announced the rollout of its upgraded V6.0 service scheduling solution this week. According to the company, the new version features increased flexibility and customization to help dealers drive even more revenue to their service departments.
Unotifi Integrates myCarfax Service Shop Tools Into CRM System
With open recall information from Carfax integrated into the Unotifi Communicator platform, dealerships and service shops can alert new and existing customers about safety recalls on their vehicles.
Autologic Diagnostics Names New National Sales Manager
Autologic Diagnostics announced this week it has named Allan Heller to the post. The nearly 20-year sales veteran will oversee the company's national sales efforts and manage the company’s growing team of direct sales professionals based throughout the United States.
Auto/Mate DMS Adds myCarFax Service Shop Integration
Auto/Mate Dealership Systems has integrated its dealership management system with Carfax's myCarfax Service Shop, allowing subscribers of its software systems to easily access a program that aims to help service technicians make the best service recommendations for their customers, avoid parts-ordering errors, and, ultimately, increase revenue.
Cost Estimates are Crucial to Service Appointments, Study Finds
Xtime's survey of 668 vehicle owners shows that a majority (more than 70%) believe cost estimates are either extremely important or very important when setting appointments. These responses outranked all other factors surveyed, like the availability of transportation options and the option to choose different service advisors, the company stated.
i3 Brands Announces Integration Deal With Snap-on Business Solutions
Today, i3 Brands announced an integration deal that will have its PartProtection system, a point-of-sale platform that allows car dealers to offer service contracts on OEM parts, integrated into Snap-On Business Solution's electronic parts catalog.
ORIAS Offers Prize to Industry Summit Attendees
Organizers of the upcoming Industry Summit have announced that Old Republic Insured Automotive Services (ORIAS) will award two $500 American Express gift cards in a random drawing of attendees who register by this Friday, July 29.
Cox Automotive: Service Contracts, Warranties Drive Service Retention
A new study from Cox Automotive found that warranties and service contracts are keys to service retention. To realize that benefit, the study recommends that dealers allow car buyers to research service contracts before they step into their stores.
Compliance Summit Adds Certification Component
Organizers of Compliance Summit have announced that attendees will have the opportunity to earn Certified Automotive Compliance Specialist status at the Las Vegas event, which will be held Aug. 29–30, 2016, at Paris Las Vegas as part of the annual Industry Summit.