Parts & Service

Useful Articles

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Jim Alton 4 Ways to Keep Service Customers Coming Back
Low turnover and rock-solid policies for labor times and pricing help retain your valuable service customers.
How to Find and Keep Service Techs
Having trouble hiring quality service technicians? You might not be looking in the right places.
Custom workstations allow dealers to design and maintain clean, efficient shops that can reduce customer wait times and help retain skilled technicians.  Everything in Its Place
Custom workstations allow dealers to design and maintain clean, efficient shops that can reduce customer wait times and help retain skilled technicians.
Customers are more likely to order needed repairs and return for future service when dealers make constant, transparent and friendly communication a priority.  6 Touchpoints for Service Customers
Dealers are earning loyal service customers by focusing on providing a positive experience in every phase of the transaction.
Women Are Not a Moving Target
Simple promises and superior results are the key to marketing your dealership to women.
Event Space
The size and scope of Industry Summit continues to change with time and the demands of the market.
Lead With Commander’s Intent
Empower your staff by making your objectives clear and giving them room to work.
5 Ingredients for Compelling Vehicle Descriptions
Try this recipe for vehicle descriptions that are guaranteed to tantalize online shoppers.
Serving Up Sales
Terry Longmore was focused on service-department sales long before it became fashionable. That dedication is paying off for Beasley Ford Lincoln, where Longmore’s department is capturing 3 to 5 percent of his store’s sales leads from customers waiting in the service lounge.
Pictured is General Manager Larry Hook and the parts department at All American Chrysler Jeep Dodge of Odessa, Texas. Profit Booster: Tapping the Specialty Equipment Market
Tapping the $30 million specialty equipment market is no easy task, but two dealers say it’s not impossible. They open up their playbooks to making accessory sales a profitable venture.

Parts & Service News

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Hacked Cars Could Spread Malware Via Dealers, WIRED Reports
At a hacker conference last month, security consultant Craig Smith said a malware-infected vehicle coming in for service could potentially infect a dealership’s testing equipment, which would in turn spread the virus to every vehicle a dealership services.
CNA National Reaches Three Million Contracts in Force
As of last month, CNA National now has more than three million contracts in force across its product lines, including vehicle service contracts, GAP, tire-and-wheel protection and warranties.
Dent Wizard Adds Regional Business Development Manager
Scott Stoner has been promoted to the role of mid-south regional business development manager for Dent Wizard. He will work out of St. Louis.
Toyota Technician Wins International Company Award
Automotive technician Steve Travis was named to the Toyota 2014 Assembly of Champions, the only technician in the United States to receive the honor.
Larry H. Miller Dealerships Begins Online Parts Sales
Customers of Larry H. Miller Dealerships can now order vehicle parts directly through a new e-commerce platform, currently available through 20 Larry H. Miller dealership websites.
Eyewitness Surveillance Launches Line of Dealership-Specific Tools
Eyewitness Surveillance announced the launch of a beta program for three products designed specifically for dealerships.
Recall Masters Launches Marketing Platform for Factory Recalls
Recall Masters has launched the Rambo marketing program. It's designed to drive more sales and service revenue from car owners affected by factory recalls.
AutoAp Service Provides Recall Data on Dealer Inventory
AutoAp launched a new service designed to provide dealers with daily recall updates for new- and used-vehicle inventory.
Buffett Won’t Steer F&I, Defends Franchise Model
The Billionaire investor weighs in on a host of topics, from Tesla and the franchise system to his acquisition of the Van Tuyl Group and the opportunities that lie in F&I.
DealerRater, J.D. Power Examine Service’s Connection to Sales
A new analysis by J.D. Power and DealerRater examines the connection between the service experience and sales. It concludes that to boost sales, dealers need to tune up their service centers.