Parts & Service

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Data Control and the DMS
Learn how Mike Esposito changed careers from engineering to auto retail and dealer software.
Service Advisors Are Working Overtime
The Ninth Circuit has reaffirmed that service advisors are not subject to exemption from overtime pay. Compliance expert unpacks Navarro v. Encino Motorcars LLC and the effect it could have on your fixed-ops budget.
Optimize PPM for Service Retention
Is easy and effective service retention too good to be true? Prepaid maintenance expert offers advice for keeping your shop at capacity.
3 Ways to Boost Upsell and Compensation
By improving the customer experience, creating a spiff program, and financing repairs, you will create new opportunities to increase your service revenue — and your advisors’ paychecks.
Steve Travis has been a member of the Liberty Toyota staff since 1978 and has earned a number of awards, including nomination to the 2014 Assembly of Champions. Photo: Brent Asay The Master at Work
As a Master Diagnostic Technician and Toyota Assembly of Champions honoree, Steve Travis has delivered 38 years of service and international recognition to Larry H. Miller Liberty Toyota.
Magazine Offers Details on Compliance Summit Program
Scheduled for Aug. 29-30, Compliance Summit is designed to deliver a crash course in federal regulations and enforcement action to help dealers, agents and industry execs build sustainable sales and F&I processes without sacrificing productivity and profitability.
Properly designed and presented maintenance programs help auto dealers engage customers throughout the ownership cycle. How PPM Drives Retention
With rock-solid processes and measurable goals, prepaid maintenance programs can help dealers keep more car buyers coming back and create limitless service and sales opportunities.
Jim Alton 4 Ways to Keep Service Customers Coming Back
Low turnover and rock-solid policies for labor times and pricing help retain your valuable service customers.
How to Find and Keep Service Techs
Having trouble hiring quality service technicians? You might not be looking in the right places.
Custom workstations allow dealers to design and maintain clean, efficient shops that can reduce customer wait times and help retain skilled technicians.  Everything in Its Place
Custom workstations allow dealers to design and maintain clean, efficient shops that can reduce customer wait times and help retain skilled technicians.

Parts & Service News

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John 'The F&I Professor' Vecchioni to Emcee Industry Summit
American Financial’s John Vecchioni will return to Industry Summit as the event’s master of ceremonies.
F&I Futurist Tony Dupaquier Joins F&I Think Tank Roster
The Academy’s Tony Dupaquier will serve as emcee of F&I Think Tank, organizers announced this week. The trainer and F&I futurist will be responsible for guiding the discussions during the F&I 20 Group-like event.
ELEAD1ONE Announces Integration With Recall Masters
The connection will allow users of ELEAD1ONE’s Service1One Lane Management App to access Recall Masters’ real-time vehicle recall lookup tool.
Auto/Mate DMS Integrates With DealerMine’s CRM
Dealers who use both systems will benefit from the increased business intelligence that their DMS and CRM deliver via real-time data exchanges between the systems
F&I Think Tank Heads to Dallas With Arroyo at the Helm
F&I and Showroom’s Gregory Arroyo will chair the 20 Group-like event, which will close out Industry Summit 2017 on Sept. 14. This year’s theme: ‘Making F&I Great Again.’
AAA Spills the Truth on Oil Changes
The motor club found that synthetic oil performs nearly 50% better than conventional oil in tests. AAA also found, however, that most U.S. drivers are either unsure or do not believe the more expensive synthetic oil is better for a vehicle’s engine.
Crisorio, Kamal to Chair 2017 Compliance Summit
UDS’s Brian Crisorio and Auto Dealer Today’s Tariq Kamal will serve as co-show chairs for this year’s Compliance Summit.
FrogData Hires Renowned Automotive Consultant
David Shear previously served as an independent training consultant, leading a team of 15 facilitators delivering training to 510 Nissan dealerships.
VenueVision Launches Centralized Text Messaging Solution for Any DMS
With autoTEXT, dealers can set a single number or different numbers for each department to manage texts from one place. Customers can text to request appointments, and staff can get repair authorization, send service status updates and service completion notifications with payment options, and more.
ADT Announces 2017 Dealers’ Choice Awards Winners
Auto Dealer Today named the winners of the 13th annual Dealers’ Choice Awards.