Parts & Service

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Shifting Your Service Brand to Drive Customer Loyalty
Marketing expert offers a three-point plan for capturing and engaging service-bound customers in today’s highly competitive environment.
Hot or Hype? 5 Dealer Trends to Track
The industry is changing, but not as fast as the media would have you believe. Learn how alt-fuel vehicles, flex parking, a skilled-labor shortage and digital retailing will affect your facility planning.
Getty Images How to Calculate Your Parts Turn
Analytics expert helps determine your gross inventory turnover, true turnover, and fill rate.
Focus on Fixed Ops: How to Thrive After Peak SAAR
When sales plateau, service and parts revenue becomes paramount. Use this three-part plan to optimize your fixed ops revenue.
Getty Images 3 Ways to Maintain Part Sales
Online retailers are entering the aftermarket parts game. Fight back with smart pricing, inventory and data.
Q&A: Service Retention Is Your Lifeboat
Online appointment-scheduling is a good first step for dealers looking to improve the customer experience in the service lanes.
Data Control and the DMS
Learn how Mike Esposito changed careers from engineering to auto retail and dealer software.
Service Advisors Are Working Overtime
The Ninth Circuit has reaffirmed that service advisors are not subject to exemption from overtime pay. Compliance expert unpacks Navarro v. Encino Motorcars LLC and the effect it could have on your fixed-ops budget.
Optimize PPM for Service Retention
Is easy and effective service retention too good to be true? Prepaid maintenance expert offers advice for keeping your shop at capacity.
3 Ways to Boost Upsell and Compensation
By improving the customer experience, creating a spiff program, and financing repairs, you will create new opportunities to increase your service revenue — and your advisors’ paychecks.

Parts & Service News

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AutoLoop Identifies Fixed-Ops Pitfalls
A new white paper from AutoLoop identifies three reasons for the gap between dealership service department processes and customer expectations.
Xtime: Mobile Appointments Up 56% in 2017
Proprietary data released by Xtime shows dealership customers are booking appointments online at a furious pace, typically on mobile devices and often outside business hours.
DealerFenix Introduces Dealer Reporting, Workflow and Activity Solution
DealerFenix is a new system designed to improve process adherence and consistency, eliminate repetitive tasks, and automate activities.
Car Care Council Releases List of Top 10 Most Common Vehicle Repairs
Changing oil and oil filters, replacing wiper blades and air filters, and scheduled maintenance top the Car Care Council’s list of most common repairs. The list was developed using research from market research firm IMR Inc.
CDK Global: Fixed Ops Profitability Is Within Reach
CDK Global details four actions dealers can take to boost service department revenue in a new report.
Dominion Launches Cloud-Based DMS
Dominion Dealer Solutions announced the launch of Dominion VUE, a new, cloud-based dealer management system.
Norman/Classic Adds Diminished Value and Depreciation Programs
The two new programs are backed by Lyndon Southern Insurance Co. The first provides a trade-in credit of up to $10,000 if a vehicle is involved in a collision and repaired, while the other pledges to cover depreciation (up to $10,000) if a vehicle is stolen and not recovered or is deemed a total loss as a result of an accident.
Photo of Toyota Tundra courtesy of Toyota Toyota Recalls Pickups, Other Models for Overloading Risk
Toyota is recalling 649 vehicles because they may have labels that inaccurately specify load-carrying capacity, according to the National Highway Traffic Safety Administration.
Photo courtesy of FCA US 1.4M Ram Trucks Recalled for Shifter Issue
FCA US is recalling an estimated 1.48 million Ram trucks in the U.S. to help prevent drivers from inadvertently moving the gear-shifter out of the “park” position because of a faulty brake transmission shift interlock.
Photo of Ford Mustang courtesy of Ford Ford Mustangs Recalled for Instrument Clusters
Ford Motor Co. is recalling 2,100 2018 Ford Mustangs so dealers can update the instrument cluster software to address a potential vehicle rollaway risk.