Parts & Service

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Properly designed and presented maintenance programs help auto dealers engage customers throughout the ownership cycle. How PPM Drives Retention
With rock-solid processes and measurable goals, prepaid maintenance programs can help dealers keep more car buyers coming back and create limitless service and sales opportunities.
Jim Alton 4 Ways to Keep Service Customers Coming Back
Low turnover and rock-solid policies for labor times and pricing help retain your valuable service customers.
How to Find and Keep Service Techs
Having trouble hiring quality service technicians? You might not be looking in the right places.
Custom workstations allow dealers to design and maintain clean, efficient shops that can reduce customer wait times and help retain skilled technicians.  Everything in Its Place
Custom workstations allow dealers to design and maintain clean, efficient shops that can reduce customer wait times and help retain skilled technicians.
Customers are more likely to order needed repairs and return for future service when dealers make constant, transparent and friendly communication a priority.  6 Touchpoints for Service Customers
Dealers are earning loyal service customers by focusing on providing a positive experience in every phase of the transaction.
Women Are Not a Moving Target
Simple promises and superior results are the key to marketing your dealership to women.
Event Space
The size and scope of Industry Summit continues to change with time and the demands of the market.
Lead With Commander’s Intent
Empower your staff by making your objectives clear and giving them room to work.
5 Ingredients for Compelling Vehicle Descriptions
Try this recipe for vehicle descriptions that are guaranteed to tantalize online shoppers.
Serving Up Sales
Terry Longmore was focused on service-department sales long before it became fashionable. That dedication is paying off for Beasley Ford Lincoln, where Longmore’s department is capturing 3 to 5 percent of his store’s sales leads from customers waiting in the service lounge.

Parts & Service News

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Compliance Summit Adds Certification Component
Organizers of Compliance Summit have announced that attendees will have the opportunity to earn Certified Automotive Compliance Specialist status at the Las Vegas event, which will be held Aug. 29–30, 2016, at Paris Las Vegas as part of the annual Industry Summit.
DealerSocket Adds LenderPay Integration to FEX DMS
DealerSocket’s FEX DMS is now integrated with ProPay’s LenderPay platform. The partnership, the company stated, will allow FEX users to select the credit processor that best fits their dealership’s unique needs.
Supreme Court Rules in Favor of Dealers in Overtime Pay Dispute
In a 6-2 decision, the Supreme Court vacated the 9th U.S. Circuit Court of Appeals' ruling that service advisors qualified for overtime pay because they were not considered “salesmen” under the Fair Labor Standard’s Act (FLSA).
Confident's Service Financing Product Now in 410 Franchised Dealerships
Confident Financial Solution's auto repair financing program has experience strong growth this year, the company reported this week. It now has 1,000 retailers offering its product, including 410 franchised new-car dealers.
Independent Dealers Bearish on Market, Customer Traffic, Survey Shows
According to the latest NIADA Business Confidence survey, dealer outlook for Q3 retail sales growth was less optimistic than growth expectations for the second quarter, although there was an uptick in the number of respondents who thought sales would remain the same.
NHTSA Fines Ariz. Dealership $40,000 for Selling New Cars With Open Recalls
The federal agency said Sands Chevrolet violated the Safety Act for selling and delivering new vehicles without fixing safety-related defects. Along with the fine, the dealership was ordered to show that it has taken, or will take, steps to ensure it does not violate the Safety Act again, the settlement agreement states.
AP Poll: Two-Thirds of Americans Can’t Afford $1,000 Emergency
Conducted by The Associated Press-NORC Center of Public Affairs, the poll found that 75% of households making less than $50,000 a year would have difficulty coming up with $1,000 to cover an unexpected bill.
ADT Names 2016 Dealers’ Choice Award Winners
The publishers of Auto Dealer Today announced the winners of the 12th annual Dealers’ Choice Awards. The awards are based on a comprehensive survey that allowed dealers and dealership personnel to recognize their favorite vendors, suppliers and finance companies in 34 categories.
New Dry-Erase Hang Tags Offer Potential Cost Savings
The hard plastic, dry-erase tags give dealers the ability to reuse them instead of throwing them away, as is the case with traditional paper tags. These tags also eliminate the possibility of misprints due to their dry-erase nature.
Recall Masters Now Integrated Into AutoLoop’s Fixed Ops Suite
Recall Masters’ news, data, training and communication will now be integrated into AutoLoop’s Fixed Ops Suite to provide real-time recall lookup of vehicles during service appointment scheduling, as well as during the vehicle check-in and inspection process.