Parts & Service

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Service Advisors Are Working Overtime
The Ninth Circuit has reaffirmed that service advisors are not subject to exemption from overtime pay. Compliance expert unpacks Navarro v. Encino Motorcars LLC and the effect it could have on your fixed-ops budget.
Optimize PPM for Service Retention
Is easy and effective service retention too good to be true? Prepaid maintenance expert offers advice for keeping your shop at capacity.
3 Ways to Boost Upsell and Compensation
By improving the customer experience, creating a spiff program, and financing repairs, you will create new opportunities to increase your service revenue — and your advisors’ paychecks.
Steve Travis has been a member of the Liberty Toyota staff since 1978 and has earned a number of awards, including nomination to the 2014 Assembly of Champions. Photo: Brent Asay The Master at Work
As a Master Diagnostic Technician and Toyota Assembly of Champions honoree, Steve Travis has delivered 38 years of service and international recognition to Larry H. Miller Liberty Toyota.
Magazine Offers Details on Compliance Summit Program
Scheduled for Aug. 29-30, Compliance Summit is designed to deliver a crash course in federal regulations and enforcement action to help dealers, agents and industry execs build sustainable sales and F&I processes without sacrificing productivity and profitability.
Properly designed and presented maintenance programs help auto dealers engage customers throughout the ownership cycle. How PPM Drives Retention
With rock-solid processes and measurable goals, prepaid maintenance programs can help dealers keep more car buyers coming back and create limitless service and sales opportunities.
Jim Alton 4 Ways to Keep Service Customers Coming Back
Low turnover and rock-solid policies for labor times and pricing help retain your valuable service customers.
How to Find and Keep Service Techs
Having trouble hiring quality service technicians? You might not be looking in the right places.
Custom workstations allow dealers to design and maintain clean, efficient shops that can reduce customer wait times and help retain skilled technicians.  Everything in Its Place
Custom workstations allow dealers to design and maintain clean, efficient shops that can reduce customer wait times and help retain skilled technicians.
Customers are more likely to order needed repairs and return for future service when dealers make constant, transparent and friendly communication a priority.  6 Touchpoints for Service Customers
Dealers are earning loyal service customers by focusing on providing a positive experience in every phase of the transaction.

Parts & Service News

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Sonic Reports Recordbreaking Fourth Quarter
The nation’s fourth-largest auto retailer reported annual and quarterly records for pre-owned sales, F&I gross profit and fixed ops gross profit.
The 2014 Toyota Prius topped J.D. Power’s latest dependability rankings in the compact car segment, one of 10 category wins for the mass-market OEM. Photo courtesy Toyota Motor Sales USA Inc. J.D. Power: Quality Not Exclusive to Highlines
J.D. Power’s annual dependability rankings include a strong showing from a number of mass-market manufacturers, including Toyota, General Motors and Hyundai.
Advent DMS Adds myCarfax Tools
Dealers now have access to myCarfax Service Shop tools through Advent Resources' DMS. The collaboration was designed to make resources such as Carfax Service History Check and Carfax QuickVIN available to Advent dealers immediately.
Spireon Launches Kahu Connected Car Solution at NADA
The new solution was designed to provide streamlined lot management, a new F&I profit center, and proactive maintenance reminders.
Compliance Summit Returns to Texas in September
Held alongside Industry Summit for the second consecutive year, Compliance Summit will include one full day of compliance education for dealers, managers, and sales and F&I professionals. An onsite certification courtesy of Automotive Compliance Education (ACE) will be available to all attendees the following day.
Dent Wizard Hires Vice President of Customer Development
Ryan Briggs, former national sales manager for DigitCut, was hired by Dent Wizard to fill the newly created position of vice president of customer development. He'll be responsible for expanding the company’s relationships with the nation’s Top 150 dealer groups.
AutoNation Holding One-Day Hiring Event to Fill Thousands of Positions
AutoNation will be holding a one-day hiring event on Tuesday, Jan. 10, according to a recent company announcement. The event will take place throughout 15 cities across the country, and will feature thousands of sales and service positions available at all of the company’s stores and service centers, the company stated.
KEEPS Adds Former Ford Executive to Board of Directors
KEEPS Inc., a provider of retail automotive service department analytics, repair order analysis, and advanced service management support, has appointed James G. O’Connor to its board of directors, the company announced this week.
Half Million North Texas Residents Still Driving Unrepaired Recall Vehicles, Takata Warns
More than 500,000 North Texas residents are driving recalled vehicles equipped with faulty Takata airbag inflators, according to Airbag Recall, a website setup by the Takata Corp. to inform consumers about the recall. The company is urging drivers of these vehicles to have them repaired immediately.
Autologic Diagnostics Enters Licensing Agreement With Volvo
Under the agreement, Autologic Diagnostics will have direct access to Volvo diagnostic data and technical information, enabling the provision of a comprehensive repair and maintenance on 2000 to current-year models through Autologic’s cloud-based diagnostic solution.