Parts & Service

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Data Control and the DMS
Learn how Mike Esposito changed careers from engineering to auto retail and dealer software.
Service Advisors Are Working Overtime
The Ninth Circuit has reaffirmed that service advisors are not subject to exemption from overtime pay. Compliance expert unpacks Navarro v. Encino Motorcars LLC and the effect it could have on your fixed-ops budget.
Optimize PPM for Service Retention
Is easy and effective service retention too good to be true? Prepaid maintenance expert offers advice for keeping your shop at capacity.
3 Ways to Boost Upsell and Compensation
By improving the customer experience, creating a spiff program, and financing repairs, you will create new opportunities to increase your service revenue — and your advisors’ paychecks.
Steve Travis has been a member of the Liberty Toyota staff since 1978 and has earned a number of awards, including nomination to the 2014 Assembly of Champions. Photo: Brent Asay The Master at Work
As a Master Diagnostic Technician and Toyota Assembly of Champions honoree, Steve Travis has delivered 38 years of service and international recognition to Larry H. Miller Liberty Toyota.
Magazine Offers Details on Compliance Summit Program
Scheduled for Aug. 29-30, Compliance Summit is designed to deliver a crash course in federal regulations and enforcement action to help dealers, agents and industry execs build sustainable sales and F&I processes without sacrificing productivity and profitability.
Properly designed and presented maintenance programs help auto dealers engage customers throughout the ownership cycle. How PPM Drives Retention
With rock-solid processes and measurable goals, prepaid maintenance programs can help dealers keep more car buyers coming back and create limitless service and sales opportunities.
Jim Alton 4 Ways to Keep Service Customers Coming Back
Low turnover and rock-solid policies for labor times and pricing help retain your valuable service customers.
How to Find and Keep Service Techs
Having trouble hiring quality service technicians? You might not be looking in the right places.
Custom workstations allow dealers to design and maintain clean, efficient shops that can reduce customer wait times and help retain skilled technicians.  Everything in Its Place
Custom workstations allow dealers to design and maintain clean, efficient shops that can reduce customer wait times and help retain skilled technicians.

Parts & Service News

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‘Better Call Saul’ Actor Stars in New FRAM Campaign
Jonathan ‘Mike Ehrmantraut’ Banks of ‘Better Call Saul’ and ‘Breaking Bad’ fame stars as ‘Frampa’ in a new series of ads for FRAM oil filters.
Dealers Can Now Use Uber as a Shuttle Service
Uber today launched a new business program dealers can use to order rides for service customers. The new offering is the ride-hailing firm’s first one-to-many ride product.
J.D. Power: Waiting Service Customers Want Snacks
The market research firm found that older customers prize complimentary snacks and beverages as well as newspapers and magazines, while members of Generation X and Y want wireless internet access.
Dent Zone’s Snowden Earns Lifetime Achievement Award
Jeff Snowden’s 25-year career as a technician, advocate and executive in the paintless dent repair industry was recognized at the 2017 International Mobile Tech Expo.
A survey of 1,000 car buyers found dealership service departments are losing revenue by failing to connect and engage with millennial customers. Photo by librarianfinsen AutoLoop: Dealers Lose $380K in Millennial Service Revenue
A new study from AutoLoop finds dealers are failing to properly market their service departments, engage service customers digitally, and improve the service experience.
EasyCare Launches SelectCare for Retail and Lease Customers
SelectCare was designed to cover parts not covered by the factory warranty, vehicle service contract or prepaid maintenance plan.
Ford Tests Smart Service Kiosks
LaFontaine Ford of Birch Run (Mich.) is the first Ford dealership to test the Panasonic/GoMoto Smart Service Kiosk.
AAGI Unveils New Branding, Exclusionary VSC
AAGI unveiled a corporate rebrand and the AutoGuard Plus exclusionary vehicle service contract at a recent event.
Sonic Reports Recordbreaking Fourth Quarter
The nation’s fourth-largest auto retailer reported annual and quarterly records for pre-owned sales, F&I gross profit and fixed ops gross profit.
The 2014 Toyota Prius topped J.D. Power’s latest dependability rankings in the compact car segment, one of 10 category wins for the mass-market OEM. Photo courtesy Toyota Motor Sales USA Inc. J.D. Power: Quality Not Exclusive to Highlines
J.D. Power’s annual dependability rankings include a strong showing from a number of mass-market manufacturers, including Toyota, General Motors and Hyundai.