Parts & Service

Useful Articles

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3 Elements of Service Customer Satisfaction
Reaching the next level of fixed ops requires dealers to consider and value their service customers’ implicit, explicit, and latent expectations.
Q&A: Service Does Not Equal Sales
Assuming every service customer will remain blindly loyal to the dealership is a mistake that costs unwitting dealers countless sales.
Service Advisors Are Exempt From Overtime Rules
Auto dealers finally have an answer to a critical compensation question thanks to a 5-4 Supreme Court decision in the Navarro v. Encino Motorcars case.
The Problem Child: Rein in Your Service Staff
Whether underperforming service advisors don’t know how to hit their goals or simply refuse, dealers must be prepared to take forceful action.
Status Checks Save Service Customers
Use this five-step plan to improve your status check process, prove you value your customers’ time, and keep them coming back to your shop.
Shift Your Service Brand to Drive Customer Loyalty
Marketing expert offers a three-point plan for capturing and engaging service-bound customers in today’s highly competitive environment.
Hot or Hype? 5 Dealer Trends to Track
The industry is changing, but not as fast as the media would have you believe. Learn how alt-fuel vehicles, flex parking, a skilled-labor shortage and digital retailing will affect your facility planning.
Getty Images How to Calculate Your Parts Turn
Analytics expert helps determine your gross inventory turnover, true turnover, and fill rate.
Focus on Fixed Ops: How to Thrive After Peak SAAR
When sales plateau, service and parts revenue becomes paramount. Use this three-part plan to optimize your fixed ops revenue.
Getty Images 3 Ways to Maintain Part Sales
Online retailers are entering the aftermarket parts game. Fight back with smart pricing, inventory and data.

Parts & Service News

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Ferman Volvo Honored by Xtime
Xtime presented Ferman Volvo Cars of Tarpon Springs, Fla., with its first-ever Customer Experience Excellence Award.
Xtime Shows Dealers the ‘Fast Lane’ to Service Profits
Xtime exec and ADT contributor Jim Roche has released a new book charting the path to greater fixed ops revenue.
myKaarma Raises $15 Million to Further Advance Product Development
The investment in the communications and payment software provider was led by Kanya Partners, the growth equity group of Kanye Anderson Capital Advisors LP. myKaarma’s solutions are designed to improve the customer experience, efficiency, and profitability of dealership service departments.
Auto/Mate Adds Credit Card Processing
Auto/Mate has partnered with Worldpay to add a credit card processing feature to its DMS.
Bosch Debuts Virtual Assistant at NADA
‘Charlie’ is a new virtual service assistant designed to make dealership service faster while training techs in the process.
Study: Used Car Profit Gap Closing
A survey of 250 U.S. franchised dealerships revealed a 21% drop in the gross-margin gain between new- and used-vehicle sales as off-lease units flooded the market in 2017.
myKaarma Adds Video Walkaround App
Designed specifically for auto dealers, myKaarma’s new mobile app promises to speed check-in, reduce damage claims, and increase upsell opportunities.
Auto/Mate Updates Open/Mate Integration Interface
The latest update to Open/Mate’s API was designed to enable auto dealers to use third-party systems to create repair orders.
AutoLoop Adds New MPI Tool
AutoLoop’s new multipoint inspection tool was designed to help dealers earn service customers’ trust and sell more recommended work.
Affinitiv Tackles Service Absorption in New Ebook
‘Why Service Absorption Is a Dangerous Number’ offers a detailed guide on how to grow service profits using revenue per units-in-operation.