Parts & Service

Useful Articles

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Your 7 Fixed Ops Profit Areas
Use this seven-point checklist to find lost fixed ops revenue and guarantee every sold customer will return to your dealership for maintenance and repairs.
3 Ways to Save on Shop Supplies
Follow this simple, three-step process to get a handle on your necessities and reduce or eliminate overspend.
Take Your Service Marketing to Another Level
Actionable data, predictive analytics, and marketing automation are the new keys to fixed ops success. Service marketing expert has a simple plan dealers can use to leverage all three.
4 Ways to Boost Your Car Count
Smart dealers run smart shops. Get more vehicles in and out of your service bays by improving your capacity, efficiency, productivity, and scheduling.
3 Elements of Service Customer Satisfaction
Reaching the next level of fixed ops requires dealers to consider and value their service customers’ implicit, explicit, and latent expectations.
Q&A: Service Does Not Equal Sales
Assuming every service customer will remain blindly loyal to the dealership is a mistake that costs unwitting dealers countless sales.
Service Advisors Are Exempt From Overtime Rules
Auto dealers finally have an answer to a critical compensation question thanks to a 5-4 Supreme Court decision in the Navarro v. Encino Motorcars case.
The Problem Child: Rein in Your Service Staff
Whether underperforming service advisors don’t know how to hit their goals or simply refuse, dealers must be prepared to take forceful action.
Status Checks Save Service Customers
Use this five-step plan to improve your status check process, prove you value your customers’ time, and keep them coming back to your shop.
Shift Your Service Brand to Drive Customer Loyalty
Marketing expert offers a three-point plan for capturing and engaging service-bound customers in today’s highly competitive environment.

Parts & Service News

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ADT Announces Winners of 2018 Dealers’ Choice Awards
Dealers and dealership personnel have recognized 70 companies and individuals in 34 categories in the 2018 Dealers’ Choice Awards.
Vin-UP Offers Instant KBB Values
Auto dealers are using Vin-UP’s portable scanners and printers to retrieve Kelley Blue Book trade-in values and source pre-owned inventory from customers.
Singlethread: Communication Builds Service Retention
Singlethread makes the case for equipping the entire service department team with advanced communication, inspection, and reporting tools to speed up the repair process and improve customer service.
Zendesk: Humanize Your Dealership for Sales Success
Zendesk has released a free white paper illustrating a six-step process for auto dealers seeking the competitive advantage created by an ‘omnichannel’ customer service experience.
Auto/Mate Integrates With Quik Video
A new partnership between Auto/Mate Dealership Systems and Quik Video promises to help dealers improve service customer retention and satisfaction.
Fidelis Adds Fluids Check Service
Fidelis PPM has partnered with Fixed Ops Pros to add a vehicle fluids check component to its prepaid maintenance programs.
Tech Crunch: UTI Opens NJ Campus
Universal Technical Institute has opened a new, 108,000-square-foot, ‘state-of-the-industry’ campus in Bloomfield, N.J., in part to address a growing shortage of skilled technicians.
Dealers’ Choice Awards Voting Ends Today
Dealers and dealership personnel who wish to recognize their favorite vendors and finance sources must submit their votes by midnight tonight.
Trump Tariffs Are ‘Big News’ for Auto Dealers
President Trump’s tweet promising ‘big news’ for the automotive industry was quickly followed by an investigation that could lead to inflated costs for imported vehicles and parts.
FCA Recalls 4.8M Vehicles
A potentially serious cruise control issue has compelled Fiat Chrysler to recall more than 4 million cars, trucks, and SUVs.