August 2015, Auto Dealer Today - Feature
By Jim Alton
Low turnover and rock-solid policies for labor times and pricing help retain your valuable service customers.
Tags: Customer Service, employee retention, Parts and Service
February 2015, Auto Dealer Today - Feature
By Tim Vaughan
Custom workstations allow dealers to design and maintain clean, efficient shops that can reduce customer wait times and help retain skilled technicians.
Tags: Customer Service, Maintenance, service department, technician training
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