September 2016, Auto Dealer Today - Feature
By Ryan Williams
Is easy and effective service retention too good to be true? Prepaid maintenance expert offers advice for keeping your shop at capacity.
Tags: Customer Retention, Parts and Service, PPM
August 2015, Auto Dealer Today - Feature
By Jim Alton
Low turnover and rock-solid policies for labor times and pricing help retain your valuable service customers.
Tags: Customer Service, employee retention, Parts and Service
July 2015, Auto Dealer Today - Feature
Having trouble hiring quality service technicians? You might not be looking in the right places.
Tags: employees, hiring, Parts and Service, technician training
April 2013, Auto Dealer Today - WebXclusive
By Paul Chavez
Tapping the $30 million specialty equipment market is no easy task, but two dealers say it’s not impossible. They open up their playbooks to making accessory sales a profitable venture.
Tags: Accessory Market, aftermarket accessories, BDC, customize, GPS Tracking, Parts and Service, Profitability, specialty vehicles, Tire and Wheel
March 2013, Auto Dealer Today - WebXclusive
By Daryl K. Tabor
Daryl Tabor looks at how prepaid maintenance plans and courtesy service packages are driving service retention at dealerships.
Tags: BDC, Customer Loyalty, Customer Retention, DMEautomotive, Fideltiy Warranty Services, Generation Y, MediaTrac, Parts and Service, Prepaid Maintenance, Resource Automotive
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