February 2018, Auto Dealer Today - WebXclusive
By Colleen Harris
Marketing expert offers a three-point plan for capturing and engaging service-bound customers in today’s highly competitive environment.
Tags: CDK Global, Google, parts and service, SEO, service marketing
September 2017, Auto Dealer Today - Cover Story
By Jill Pastore
Analytics expert helps determine your gross inventory turnover, true turnover, and fill rate.
Tags: controller, dealers, Inventory Management, parts and service
July 2017, Auto Dealer Today - Feature
By Gary Brooks
Online retailers are entering the aftermarket parts game. Fight back with smart pricing, inventory and data.
Tags: Inventory Management, parts and service, Pricing, sales
September 2016, Auto Dealer Today - Feature
By Ryan Williams
Is easy and effective service retention too good to be true? Prepaid maintenance expert offers advice for keeping your shop at capacity.
Tags: Customer Retention, parts and service, PPM
August 2015, Auto Dealer Today - Feature
By Jim Alton
Low turnover and rock-solid policies for labor times and pricing help retain your valuable service customers.
Tags: Customer Service, employee retention, parts and service
July 2015, Auto Dealer Today - Feature
Having trouble hiring quality service technicians? You might not be looking in the right places.
Tags: employees, Hiring, parts and service, technician training
April 2013, Auto Dealer Today - WebXclusive
By Paul Chavez
Tapping the $30 million specialty equipment market is no easy task, but two dealers say it’s not impossible. They open up their playbooks to making accessory sales a profitable venture.
Tags: Accessory Market, aftermarket accessories, BDC, customize, GPS Tracking, parts and service, Profitability, specialty vehicles, Tire and Wheel
March 2013, Auto Dealer Today - WebXclusive
By Daryl K. Tabor
Daryl Tabor looks at how prepaid maintenance plans and courtesy service packages are driving service retention at dealerships.
Tags: BDC, Customer Loyalty, Customer Retention, DMEautomotive, Fideltiy Warranty Services, Generation Y, MediaTrac, parts and service, Prepaid Maintenance, Resource Automotive
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