Parts & Service

1  -  25  of  144

April 16, 2018 - Industry News

Ferman Volvo Honored by Xtime

Xtime presented Ferman Volvo Cars of Tarpon Springs, Fla., with its first-ever Customer Experience Excellence Award.

April 13, 2018 - Industry News

Xtime Shows Dealers the ‘Fast Lane’ to Service Profits

Xtime exec and ADT contributor Jim Roche has released a new book charting the path to greater fixed ops revenue.

April 9, 2018 - Industry News

myKaarma Raises $15 Million to Further Advance Product Development

The investment in the communications and payment software provider was led by Kanya Partners, the growth equity group of Kanye Anderson Capital Advisors LP. myKaarma’s solutions are designed to improve the customer experience, efficiency, and profitability of dealership service departments.

Tags: myKaarma, parts and service, software

April 9, 2018 - Industry News

Auto/Mate Adds Credit Card Processing

Auto/Mate has partnered with Worldpay to add a credit card processing feature to its DMS.

March 21, 2018 - Industry News

Bosch Debuts Virtual Assistant at NADA

‘Charlie’ is a new virtual service assistant designed to make dealership service faster while training techs in the process.

March 20, 2018 - Industry News

Study: Used Car Profit Gap Closing

A survey of 250 U.S. franchised dealerships revealed a 21% drop in the gross-margin gain between new- and used-vehicle sales as off-lease units flooded the market in 2017.

March 19, 2018 - Industry News

myKaarma Adds Video Walkaround App

Designed specifically for auto dealers, myKaarma’s new mobile app promises to speed check-in, reduce damage claims, and increase upsell opportunities.

March 15, 2018 - Industry News

Auto/Mate Updates Open/Mate Integration Interface

The latest update to Open/Mate’s API was designed to enable auto dealers to use third-party systems to create repair orders.

March 15, 2018 - Industry News

AutoLoop Adds New MPI Tool

AutoLoop’s new multipoint inspection tool was designed to help dealers earn service customers’ trust and sell more recommended work.

March 12, 2018 - Industry News

Affinitiv Tackles Service Absorption in New Ebook

‘Why Service Absorption Is a Dangerous Number’ offers a detailed guide on how to grow service profits using revenue per units-in-operation.

March 5, 2018 - Industry News

Fidelis PPM Adds Deductible Reimbursement

Dealers selling Fidelis PPM maintenance plans can now enjoy complimentary auto deductible reimbursement coverage.

March 5, 2018 - Industry News

Dominion Adds Dynamics Reports Portal

The latest tool from Dominion Dealer Solutions was designed to offer immediate access to marketing, success, and engagement reporting.

March 5, 2018 - Industry News

Auto/Mate Unveils Digital Signature Tool

E-Signature Capture is a new, tablet-based app designed to allow fixed ops staff to accept and store digital signatures.

March 5, 2018 - Industry News

AutoLoop: Dealer Tire Sales are Deflating

Analysts blame aftermarket competition and inconsistent advertising by dealers and OEMs for a declining rate of sales among dealership service departments.

February 28, 2018 - Industry News

Dealer-FX Adds Service Payment Feature

A partnership with OpenEdge has allowed Dealer-FX to add a feature service customers can use to review and pay invoices from a mobile device or computer.

February 27, 2018 - Industry News

Darwin Adds Accessories Functionality With RevolutionParts

The new feature was designed to empower dealers to capture their share of the multibillion-dollar online auto parts market.

February 21, 2018 - Industry News

AutoLoop Identifies Fixed-Ops Pitfalls

A new white paper from AutoLoop identifies three reasons for the gap between dealership service department processes and customer expectations.

February 7, 2018 - Industry News

Xtime: Mobile Appointments Up 56% in 2017

Proprietary data released by Xtime shows dealership customers are booking appointments online at a furious pace, typically on mobile devices and often outside business hours.

February 5, 2018 - Industry News

DealerFenix Introduces Dealer Reporting, Workflow and Activity Solution

DealerFenix is a new system designed to improve process adherence and consistency, eliminate repetitive tasks, and automate activities.

January 30, 2018 - Industry News

Car Care Council Releases List of Top 10 Most Common Vehicle Repairs

Changing oil and oil filters, replacing wiper blades and air filters, and scheduled maintenance top the Car Care Council’s list of most common repairs. The list was developed using research from market research firm IMR Inc.

Tags: Car Care Council, IMR Inc., parts and service, Prepaid Maintenance, Vehicle Maintenance

January 24, 2018 - Industry News

CDK Global: Fixed Ops Profitability Is Within Reach

CDK Global details four actions dealers can take to boost service department revenue in a new report.

January 22, 2018 - Industry News

Dominion Launches Cloud-Based DMS

Dominion Dealer Solutions announced the launch of Dominion VUE, a new, cloud-based dealer management system.

January 17, 2018 - Industry News

Norman/Classic Adds Diminished Value and Depreciation Programs

The two new programs are backed by Lyndon Southern Insurance Co. The first provides a trade-in credit of up to $10,000 if a vehicle is involved in a collision and repaired, while the other pledges to cover depreciation (up to $10,000) if a vehicle is stolen and not recovered or is deemed a total loss as a result of an accident.

Tags: AM Best, F&I product, Lyndon Southern Insurance Company, Norman & Co., trade-in value, vehicle depreciation

January 3, 2018 - Industry News

Toyota Recalls Pickups, Other Models for Overloading Risk

Photo of Toyota Tundra courtesy of Toyota

Toyota is recalling 649 vehicles because they may have labels that inaccurately specify load-carrying capacity, according to the National Highway Traffic Safety Administration.

Tags: NHTSA, Recall, Toyota

December 27, 2017 - Industry News

1.4M Ram Trucks Recalled for Shifter Issue

Photo courtesy of FCA US

FCA US is recalling an estimated 1.48 million Ram trucks in the U.S. to help prevent drivers from inadvertently moving the gear-shifter out of the “park” position because of a faulty brake transmission shift interlock.

Tags: FCA, Ram, Recall, vehicle recall

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