Parts & Service

1  -  25  of  157

June 13, 2018 - Industry News

Singlethread: Communication Builds Service Retention

Singlethread makes the case for equipping the entire service department team with advanced communication, inspection, and reporting tools to speed up the repair process and improve customer service.

June 11, 2018 - Industry News

Zendesk: Humanize Your Dealership for Sales Success

Zendesk has released a free white paper illustrating a six-step process for auto dealers seeking the competitive advantage created by an ‘omnichannel’ customer service experience.

June 4, 2018 - Industry News

Auto/Mate Integrates With Quik Video

A new partnership between Auto/Mate Dealership Systems and Quik Video promises to help dealers improve service customer retention and satisfaction.

June 1, 2018 - Industry News

Fidelis Adds Fluids Check Service

Fidelis PPM has partnered with Fixed Ops Pros to add a vehicle fluids check component to its prepaid maintenance programs.

May 31, 2018 - Industry News

Tech Crunch: UTI Opens NJ Campus

Universal Technical Institute has opened a new, 108,000-square-foot, ‘state-of-the-industry’ campus in Bloomfield, N.J., in part to address a growing shortage of skilled technicians.

May 31, 2018 - Industry News

Dealers’ Choice Awards Voting Ends Today

Dealers and dealership personnel who wish to recognize their favorite vendors and finance sources must submit their votes by midnight tonight.

May 29, 2018 - Industry News

Trump Tariffs Are ‘Big News’ for Auto Dealers

President Trump’s tweet promising ‘big news’ for the automotive industry was quickly followed by an investigation that could lead to inflated costs for imported vehicles and parts.

May 29, 2018 - Industry News

FCA Recalls 4.8M Vehicles

A potentially serious cruise control issue has compelled Fiat Chrysler to recall more than 4 million cars, trucks, and SUVs.

May 14, 2018 - Industry News

Votes Pour in for 2018 Dealers’ Choice Awards

DCA voting has begun in earnest as auto dealers nationwide recognize their favorite vendors, suppliers, and finance sources.

May 2, 2018 - Industry News

Voting Now Open for 2018 Dealers’ Choice Awards

Voting for this year’s DCAs has commenced with the launch of a survey open to dealers and dealership professionals until May 31.

April 25, 2018 - Industry News

CarMD: Check Engine Repair Costs Fell 10% in 2017

CarMD’s newly released 2018 Vehicle Health Index indicates more vehicle owners are taking maintenance and ‘check engine’ warnings seriously.

April 25, 2018 - Industry News

Fidelis PPM Adds Remote Auto Repair

A new feature of Fidelis PPM’s preventive maintenance platform was designed to help independent dealers attract more customers and sell more cars.

April 25, 2018 - Industry News

Black Book Teams With Mobility Sales on Vehicle Buyback Program

Under the new partnership, automotive dealers will be immediately alerted through Mobile Sales Solutions’ Vin-Up portable scanner and printer to a vehicle’s latest Black Book value when it's dropped off for service, enabling better resale opportunities with their service customers.

Tags: Black Book, Mobile Sales Solutions, Service, service advisor, Vin-Up

April 16, 2018 - Industry News

Ferman Volvo Honored by Xtime

Xtime presented Ferman Volvo Cars of Tarpon Springs, Fla., with its first-ever Customer Experience Excellence Award.

April 13, 2018 - Industry News

Xtime Shows Dealers the ‘Fast Lane’ to Service Profits

Xtime exec and ADT contributor Jim Roche has released a new book charting the path to greater fixed ops revenue.

April 9, 2018 - Industry News

myKaarma Raises $15 Million to Further Advance Product Development

The investment in the communications and payment software provider was led by Kanya Partners, the growth equity group of Kanye Anderson Capital Advisors LP. myKaarma’s solutions are designed to improve the customer experience, efficiency, and profitability of dealership service departments.

Tags: myKaarma, parts and service, software

April 9, 2018 - Industry News

Auto/Mate Adds Credit Card Processing

Auto/Mate has partnered with Worldpay to add a credit card processing feature to its DMS.

March 21, 2018 - Industry News

Bosch Debuts Virtual Assistant at NADA

‘Charlie’ is a new virtual service assistant designed to make dealership service faster while training techs in the process.

March 20, 2018 - Industry News

Study: Used Car Profit Gap Closing

A survey of 250 U.S. franchised dealerships revealed a 21% drop in the gross-margin gain between new- and used-vehicle sales as off-lease units flooded the market in 2017.

March 19, 2018 - Industry News

myKaarma Adds Video Walkaround App

Designed specifically for auto dealers, myKaarma’s new mobile app promises to speed check-in, reduce damage claims, and increase upsell opportunities.

March 15, 2018 - Industry News

Auto/Mate Updates Open/Mate Integration Interface

The latest update to Open/Mate’s API was designed to enable auto dealers to use third-party systems to create repair orders.

March 15, 2018 - Industry News

AutoLoop Adds New MPI Tool

AutoLoop’s new multipoint inspection tool was designed to help dealers earn service customers’ trust and sell more recommended work.

March 12, 2018 - Industry News

Affinitiv Tackles Service Absorption in New Ebook

‘Why Service Absorption Is a Dangerous Number’ offers a detailed guide on how to grow service profits using revenue per units-in-operation.

March 5, 2018 - Industry News

Fidelis PPM Adds Deductible Reimbursement

Dealers selling Fidelis PPM maintenance plans can now enjoy complimentary auto deductible reimbursement coverage.

March 5, 2018 - Industry News

Dominion Adds Dynamics Reports Portal

The latest tool from Dominion Dealer Solutions was designed to offer immediate access to marketing, success, and engagement reporting.

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