June 13, 2018 - Industry News
Singlethread makes the case for equipping the entire service department team with advanced communication, inspection, and reporting tools to speed up the repair process and improve customer service.
June 11, 2018 - Industry News
Zendesk has released a free white paper illustrating a six-step process for auto dealers seeking the competitive advantage created by an ‘omnichannel’ customer service experience.
June 4, 2018 - Industry News
A new partnership between Auto/Mate Dealership Systems and Quik Video promises to help dealers improve service customer retention and satisfaction.
June 1, 2018 - Industry News
Fidelis PPM has partnered with Fixed Ops Pros to add a vehicle fluids check component to its prepaid maintenance programs.
May 31, 2018 - Industry News
Universal Technical Institute has opened a new, 108,000-square-foot, ‘state-of-the-industry’ campus in Bloomfield, N.J., in part to address a growing shortage of skilled technicians.
Dealers and dealership personnel who wish to recognize their favorite vendors and finance sources must submit their votes by midnight tonight.
May 29, 2018 - Industry News
President Trump’s tweet promising ‘big news’ for the automotive industry was quickly followed by an investigation that could lead to inflated costs for imported vehicles and parts.
A potentially serious cruise control issue has compelled Fiat Chrysler to recall more than 4 million cars, trucks, and SUVs.
May 14, 2018 - Industry News
DCA voting has begun in earnest as auto dealers nationwide recognize their favorite vendors, suppliers, and finance sources.
May 2, 2018 - Industry News
Voting for this year’s DCAs has commenced with the launch of a survey open to dealers and dealership professionals until May 31.
April 25, 2018 - Industry News
CarMD’s newly released 2018 Vehicle Health Index indicates more vehicle owners are taking maintenance and ‘check engine’ warnings seriously.
A new feature of Fidelis PPM’s preventive maintenance platform was designed to help independent dealers attract more customers and sell more cars.
Under the new partnership, automotive dealers will be immediately alerted through Mobile Sales Solutions’ Vin-Up portable scanner and printer to a vehicle’s latest Black Book value when it's dropped off for service, enabling better resale opportunities with their service customers.
Tags: Black Book, Mobile Sales Solutions, Service, service advisor, Vin-Up
April 16, 2018 - Industry News
Xtime presented Ferman Volvo Cars of Tarpon Springs, Fla., with its first-ever Customer Experience Excellence Award.
April 13, 2018 - Industry News
Xtime exec and ADT contributor Jim Roche has released a new book charting the path to greater fixed ops revenue.
April 9, 2018 - Industry News
The investment in the communications and payment software provider was led by Kanya Partners, the growth equity group of Kanye Anderson Capital Advisors LP. myKaarma’s solutions are designed to improve the customer experience, efficiency, and profitability of dealership service departments.
Tags: myKaarma, parts and service, software
Auto/Mate has partnered with Worldpay to add a credit card processing feature to its DMS.
March 21, 2018 - Industry News
‘Charlie’ is a new virtual service assistant designed to make dealership service faster while training techs in the process.
March 20, 2018 - Industry News
A survey of 250 U.S. franchised dealerships revealed a 21% drop in the gross-margin gain between new- and used-vehicle sales as off-lease units flooded the market in 2017.
March 19, 2018 - Industry News
Designed specifically for auto dealers, myKaarma’s new mobile app promises to speed check-in, reduce damage claims, and increase upsell opportunities.
March 15, 2018 - Industry News
The latest update to Open/Mate’s API was designed to enable auto dealers to use third-party systems to create repair orders.
AutoLoop’s new multipoint inspection tool was designed to help dealers earn service customers’ trust and sell more recommended work.
March 12, 2018 - Industry News
‘Why Service Absorption Is a Dangerous Number’ offers a detailed guide on how to grow service profits using revenue per units-in-operation.
March 5, 2018 - Industry News
Dealers selling Fidelis PPM maintenance plans can now enjoy complimentary auto deductible reimbursement coverage.
The latest tool from Dominion Dealer Solutions was designed to offer immediate access to marketing, success, and engagement reporting.
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