Parts & Service

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February 21, 2018 - Industry News

AutoLoop Identifies Fixed-Ops Pitfalls

A new white paper from AutoLoop identifies three reasons for the gap between dealership service department processes and customer expectations.

February 7, 2018 - Industry News

Xtime: Mobile Appointments Up 56% in 2017

Proprietary data released by Xtime shows dealership customers are booking appointments online at a furious pace, typically on mobile devices and often outside business hours.

February 5, 2018 - Industry News

DealerFenix Introduces Dealer Reporting, Workflow and Activity Solution

DealerFenix is a new system designed to improve process adherence and consistency, eliminate repetitive tasks, and automate activities.

January 30, 2018 - Industry News

Car Care Council Releases List of Top 10 Most Common Vehicle Repairs

Changing oil and oil filters, replacing wiper blades and air filters, and scheduled maintenance top the Car Care Council’s list of most common repairs. The list was developed using research from market research firm IMR Inc.

Tags: Car Care Council, IMR Inc., parts and service, Prepaid Maintenance, Vehicle Maintenance

January 24, 2018 - Industry News

CDK Global: Fixed Ops Profitability Is Within Reach

CDK Global details four actions dealers can take to boost service department revenue in a new report.

January 22, 2018 - Industry News

Dominion Launches Cloud-Based DMS

Dominion Dealer Solutions announced the launch of Dominion VUE, a new, cloud-based dealer management system.

January 17, 2018 - Industry News

Norman/Classic Adds Diminished Value and Depreciation Programs

The two new programs are backed by Lyndon Southern Insurance Co. The first provides a trade-in credit of up to $10,000 if a vehicle is involved in a collision and repaired, while the other pledges to cover depreciation (up to $10,000) if a vehicle is stolen and not recovered or is deemed a total loss as a result of an accident.

Tags: AM Best, F&I product, Lyndon Southern Insurance Company, Norman & Co., trade-in value, vehicle depreciation

January 3, 2018 - Industry News

Toyota Recalls Pickups, Other Models for Overloading Risk

Photo of Toyota Tundra courtesy of Toyota

Toyota is recalling 649 vehicles because they may have labels that inaccurately specify load-carrying capacity, according to the National Highway Traffic Safety Administration.

Tags: NHTSA, Recall, Toyota

December 27, 2017 - Industry News

1.4M Ram Trucks Recalled for Shifter Issue

Photo courtesy of FCA US

FCA US is recalling an estimated 1.48 million Ram trucks in the U.S. to help prevent drivers from inadvertently moving the gear-shifter out of the “park” position because of a faulty brake transmission shift interlock.

Tags: FCA, Ram, Recall, vehicle recall

December 27, 2017 - Industry News

Ford Mustangs Recalled for Instrument Clusters

Photo of Ford Mustang courtesy of Ford

Ford Motor Co. is recalling 2,100 2018 Ford Mustangs so dealers can update the instrument cluster software to address a potential vehicle rollaway risk.

Tags: Ford, Ford Mustang, Recall, Repair, software

October 31, 2017 - Industry News

ELEAD1ONE Releases Free Fixed Ops eBook

‘Fix Your Phones & Boost Profit in Your Service Department’ makes a compelling case for addressing and improving the way customers communicate with your dealership’s service department.

October 31, 2017 - Industry News

Boston Volvo Village Partners With New Balance Fitness Club

The partnership allows the dealership’s customers to work out while their cars are being serviced. It adds to a long list of benefits Boston Volvo currently offers, including 40 courtesy loaner vehicles, daily shuttles to Boston and Cambridge and complimentary Uber transportation.

Tags: Boston Volvo Village, Customer Experience, customer serice, parts and service

October 10, 2017 - Industry News

Maserati Selects Affinitiv to Power Retention Program

Maserati North America has selected Affinitiv as its exclusive aftersales marketing provider for the OEM’s LUX owner retention program.

September 12, 2017 - Industry News

ASI Launches Care Free VSC Program

Accelerated Service International (ASI) has launched Care Free VSC, a new program designed to benefit agents, dealers and customers with a combination of highly favorable terms and a built-in maintenance component.

September 6, 2017 - Industry News

Traffic Control Adds Acuant Auto-Fill

Traffic Control CRM announced the integration of its mobile app with Acuant Inc.’s data-capture and auto-fill technology, giving users the ability to scan and capture customer info anywhere in the dealership and with minimal disruption.

August 28, 2017 - Industry News

NADA Mobilizes Emergency Relief Fund for Dealership Employees Impacted by Hurricane Harvey

The NADA Foundation is calling on dealers and dealer association groups to donate online to its emergency relief fund. Dealership employees affected by the flooding can apply for financial assistance.

Tags: Hurricane Harvey, NADA Foundation

August 26, 2017 - Industry News

Study: Online Appointment-Scheduling Drives Service Visits

New research by Xtime shows a connection between online service-appointment scheduling and customer loyalty.

August 15, 2017 - Industry News

Dent Wizard Named Top Workplace

For the first time, the St. Louis Post-Dispatch included Dent Wizard in its list of “Top Workplaces” for 2017. The F&I product provider joins other honorees such as Edward Jones, Monsanto and Safelite Auto Glass.

Tags: Dent Wizard, F&I products, paintless dent removal, Service

August 14, 2017 - Industry News

Auto/Mate Unveils New Dealer Texting Engine

Auto/Mate Dealership Systems has launched ‘Texting,’ a new SMS engine built into the company’s DMS and designed to facilitate messaging and improve the customer experience.

August 14, 2017 - Industry News

Dave Anderson to Deliver Industry Summit, Best Training Day Ever Keynote Address

LearnToLead founder and nationally recognized leadership trainer Dave Anderson will deliver the Tuesday afternoon keynote address at this year’s Industry Summit as part of the Best Training Day Ever agenda.

Tags: Dave Anderson, Industry Summit, leadership, LearntoLead, training

July 24, 2017 - Industry News

StoneEagle Opens Dallas Golf Tournament Registration

Registration is now open for Golf for Heroes, a charity tournament benefiting Carry The Load that will be held in conjunction with Industry Summit.

Tags: charity giving, Golf for Heroes, Industry Summit, StoneEagle Group

July 24, 2017 - Industry News

Recall Masters Integrates With Record360

Recall Masters Inc. has integrated its real-time vehicle recall lookup solution into the Record360 app, which allows dealers to automate the asset management component within their rental and leasing department by digitizing vehicle condition reviews.

Tags: Recall Masters, Record360, rental operation, vehicle recall

July 21, 2017 - Industry News

StoneEagle Seeks Sponsors for Charity Golf Tournament

StoneEagle is offering $3,500 hole sponsorship opportunities to companies and individuals that wish to support Golf for Heroes and Carry The Load.

Tags: Carry the Load, charity giving, Golf for Heroes, Industry Summit, StoneEagle Group

July 5, 2017 - Industry News

Greg Goebel to Address Industry Summit and PALS

Special finance guru Greg Goebel will deliver the evening keynote address to a combined audience of Industry Summit and P&A Leadership Summit attendees.

Tags: DealerStrong, Greg Goebel, Industry Summit, special finance, Special Finance Conference

June 22, 2017 - Industry News

John 'The F&I Professor' Vecchioni to Emcee Industry Summit

American Financial’s John Vecchioni will return to Industry Summit as the event’s master of ceremonies.

Tags: American Financial & Automotive Services, F&I Think Tank, F&I training, Industry Summit, John Vecchioni

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