Customer service, personnel and product development transformed family-operated business to industry leader
Scottsdale, Arizona — CNA National Warranty Corporation—a wholly owned subsidiary of CNA, one of the nation’s oldest and largest insurers—is celebrating 30 years in business. Known in the automobile dealer industry as the leading provider of vehicle service contracts, CNA National (CNAN) was established as Western National Warranty Corporation in January 1982 as a family-owned business operated by Paul and Judy Askos.
“Every day we feel entrusted to continue the dream that Paul and Judy started three decades ago,” says Joe Becker, president and chief executive officer of CNA National. “We have gone through many transitions and trends in the industry, but our commitment to providing the highest quality product and customer service has never changed. We enjoy the financial stability provided to us by CNA, while valuing the family-owned roots that built the foundation for our enduring success.”
On August 31, 1995, Western National Warranty Corporation was sold to CNA Financial Corporation and eventually renamed CNA National Warranty Corporation. The company has seen exponential growth over the years, with nearly 2 million contracts in force today.
“Our goal was never to be the biggest, but to be the best,” says Alan Miller, senior vice president of sales for CNA National. “We are proud to have achieved this goal and have implemented a strategy to continue our success as we expand in the future.”
The 30th anniversary is being celebrated with employees, sales agents and strategic partners to provide CNAN stakeholders unique opportunities to interact with each other. This year, CNAN will also introduce new advertising, marketing and media outreach campaigns.
About CNA National Warranty
Founded in 1982 and headquartered in Scottsdale, Arizona, CNA National is recognized as a leader in the vehicle service contract industry. The company offers a choice of reinsurance structures (both CFC and NCFC) as well as GAP coverage and tire-and-wheel protection. CNAN was the first service contract company recognized for “Highest Overall Dealer Satisfaction” by J.D. Power and Associates* and has been named “Best Provider” in Auto Dealer Monthly’s Dealers’ Choice Awards for seven consecutive years (2005-2010 for service contracts and 2011 for reinsurance). CNAN has had the exclusive endorsement by the American International Automobile Dealers Association (AIADA) since 1995. It is a wholly owned subsidiary of CNA, one of the nation’s oldest and largest insurers with $55 billion in assets.
Learn more at CNANational.com.
* J.D. Power and Associates 2003 Dealer Service Contract Satisfaction StudySM based on 5,053 dealer evaluations, www.jdpower.com.