AutoFerret.com’s Automated Virtual Assistant (AVA) Sends 5 Millionth Message to Auto Dealer Customers
February 21, 2012
Bellingham, WA — AutoFerret.com announced today that its Automated Virtual Assistant (AVA) has sent her five millionth message to auto dealership customers. Considering that it takes an average of two minutes to compose an e-mail, that means AVA has added 10 million minutes of productivity to dealerships’ Internet sales departments nationwide. For each dealer using AVA, that breaks down to more than 16,000 e-mails that the sales team did not have to write. AVA sent her landmark 5 millionth message right after NADA 2012, one year after her official launch.
“AVA has effectively engaged tens of thousands of customers in conversations on behalf of dealerships,” said Ben Brigham, President & CEO of AutoFerret.com. “Because she works 24/7 she is able to work thousands of new and old leads every month, compared to the industry standard of 80-100 leads per month for the average salesperson.”
Mike Cagey is general manager of Mark Christopher Chevrolet Buick GMC, and has been using AVA for about a year. “My Internet department has not missed one lead since starting with AVA,” he said. “What dealer can afford to miss or not have good contact with a lead?”
AVA is an artificial, “military grade” intelligence technology that responds to every lead, engages them, validates their intent to purchase, sets appointments for the sales staff, then follows up to make sure nothing slips through the cracks. Potential customers believe they are exchanging emails with a customer service representative and don’t know that AVA is a virtual assistant.
Jeff Proctor, general manager of Metro Honda and Acura has also been using AVA for nearly a year. “I will say my Internet sales reps spend a lot more time now actually with the customer and working car deals because of AVA,” he said.
AVA composes e-mails virtually instantly, never takes a break, is always cheerful and polite, and never complains. Her “smart” intelligence can interpret customers’ varied requests, complaints, or inquiries, and always respond appropriately. To learn more about AVA, contact AutoFerret.com.
AutoFerret.com is a fast-growing Internet technology company, founded in 2007 and based in Bellingham WA. AutoFerret develops cutting-edge web technologies, including inventory syndication tools, Facebook Apps and AVA. There are currently more than 3,000 automobile dealers across the United States, Canada, England, and Australia using one or more AutoFerret technologies. AutoFerret strives to maintain a highly successful and satisfied customer base by being agile, hyper-responsive, and creative in all aspects of their business. AutoFerret’s philosophy is to move quickly and decisively in response to customer feedback. For more information about AutoFerret.com, visit www.AutoFerret.com or call Ben Brigham at (888) 633-7738.