Software & Technology

Customer Satisfaction

1  -  3  of  3

March 2016, Auto Dealer Today - Feature

I Heart Millennials

By G.P. Anderson

Whatever their age, car buyers appreciate service, professionalism and the opportunity to save time and money.

Tags: Customer Satisfaction, Customer Service, Millenials

August 2013, Auto Dealer Today - Feature

Serving Up Sales

By Stephanie Forshee

Terry Longmore was focused on service-department sales long before it became fashionable. That dedication is paying off for Beasley Ford Lincoln, where Longmore’s department is capturing 3 to 5 percent of his store’s sales leads from customers waiting in the service lounge.

Tags: Closing Ratios, Creative Selling, Customer Loyalty, Customer Satisfaction, data mining, dealership profiles, educational-based questions, JD Power and Associates, selling cars to service customers, selling with mobile devices, TEGA Technologies’ Service Turn

November 2012, Auto Dealer Today - WebXclusive

Training in the F&I Office

By Kimberly Long

Auto Dealer Monthly editor Kimberly Long explains where dealerships should focus their F&I training efforts. From engaging the customer and creating interest to decreasing customer wait time, Kimberly points out the important parts of F&I training.

Tags: BDC, Compliance, Customer Satisfaction, dealer management system, F&I department, F&I Presentation, F&I products, F&I Training, Objection Handling, Relationship Marketing, Systems Integration

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