March 2016, Auto Dealer Today - Feature
By G.P. Anderson
Whatever their age, car buyers appreciate service, professionalism and the opportunity to save time and money.
Tags: customer satisfaction, Customer Service, Millenials
October 2013, Auto Dealer Today - Feature
By Kirsti Correa
Dan Machu knows all too well the power of a referral. In fact, it’s how he got his start in the car business back in 2001.
Tags: building referrals, Customer Service, know the competition, post sale follow up, repeat and referral sales, sales associate profiles, Sales Professional of the Month, top sales associate
May 2013, Auto Dealer Today - WebXclusive
By Gregory Arroyo
The magazine talks to Auto/Mate’s Mike Esposito to get his thoughts on the business, dealership technology and his biggest fear for dealers this year and beyond.
Tags: ADP Dealer Services, Auto/Mate, BDC, Customer Service, data mining, dealer management system, Dealer Software, impact of the Great Recession, Mike Esposito, mobile solution, Reynolds & Reynolds, The ADM Interview, Used Cars
May 2013, Auto Dealer Today - Feature
By Brittany-Marie Swanson
Attendees of Edmunds.com’s inaugural Hackomotive event tackled some of the industry’s biggest issues and were offered a glimpse at how the tech community could bring about change.
Tags: BDC, branding, consumer complaints, Customer Experience, Customer Service, dealer website, Dealerrater, digital marketing, Edmunds.com, Facebook, Mobile Marketing, social media marketing, twitter, web marketing, Web Tools, Yelp
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