Software & Technology

Mazda Canada Chooses Xtime for Service Retention

April 15, 2014

REDWOOD CITY, Calif. —Xtime, a provider of retention solutions for automotive manufacturers and dealer service departments, is now Mazda Canada’s exclusive provider for service scheduling via online, dealership and mobile device channels.

“To keep pace with rapidly changing consumer preferences and increased customer expectations, Mazda Canada has selected Xtime as our exclusive technology partner for all online service appointment scheduling services,” said Mazda Canada Senior Director of Customer Experience Mike Collinson. “Xtime is a great addition to our customer service and retention tools, and we are excited about our partnership.”

Mazda’s 163 dealership service departments in Canada are now able to take advantage of Xtime’s service scheduling and check-in platform. Xtime’s Scheduling 7 gives Mazda owners quick and efficient access to dealership scheduling, according to the company. With multi-channel capabilities, customers will be able to browse online or through smartphones and select appointment times based on availability, advisor and transportation. With this online access, customers can schedule any service or repair 24/7, while anyone in the dealership can answer the phone, address customer questions and book service orders.

Xtime’s Check-In 7 frees Mazda service advisors from their desks, automating the check-in, walk-around, menu selling, tire selling and signed estimate process. With Check-In 7 delivered by ServiceTab on iPad, advisors can greet customers at their vehicles on the service drive, providing a consistent and professional write-up.

The Xtime Cloud powers both solutions and provides secure, consistent and accurate access to factory menus, dealer recommendations, declined services, pricing, promotions, shop availability, repair history and RO status. Mazda dealerships can further utilize Xtime functions to retain customers and enhance the ownership experience through DMS integration, the use of online service menus and efficient walk-around inspections using the Check-In 7-enabled advisor tablet. Xtime integrates with ADP, DealerTrack DMS, Reynolds & Reynolds, Serti and more.

“We are delighted to finally be working with Mazda Canada,” said Neal East, CEO of Xtime. “We are impressed with its commitment to providing an exceptional service experience to its customers and we’re committed to helping Mazda Canada achieve its vision.”

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