The Showroom

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Sales professional Tracy Heid is flanked by (from left) owners Steve Ganser and pat McNamar and General Sales Manager Bryan Popp in Mad City Mitsubishi's showroom. Let’s Do This
Former police chief Tracy Heid capped a whirlwind first year at Mad City Mitsubishi by hitting the 40-car mark and earning 2016 Sales Pro of the Year honors.
Photo by Serge Melki Develop Good Habits and Dominate in 2017
It’s a new year and a great time to sharpen your dealer skillset. Top trainer lays out a five-step plan.
Tracy Heid No Challenge Too Great
In the third act of an action-packed professional life, Tracy Heid is thriving as a salesperson at Wisconsin’s Mad City Mitsubishi.
6 Ways to Get Used
Your pre-owned inventory could be your most undervalued tool. GSM offers six keys to maximizing the market value of every used unit.
Owning It
The publisher joins the ranks of the Jeep enthusiasts and rediscovers the auto industry’s entrepreneurial spirit.
Photo by Michelle Warren Photography Straight Shooter
Amy Bannor’s no-nonsense approach to sales has paid dividends for Fargo, N.D.’s Corwin Chrysler Dodge Jeep Ram.
How to Build a Loyalty Program
Expert offers a five-step plan to build your service business, encourage existing customers to visit more often, and boost sales of service contracts and accessories.
Located in “pickup country” on the east coast of Vancouver Island in British Columbia, Canada, Finneron Hyundai boasts a 12% market share for a brand that averages 8% nationwide.  The Adventures of Super Sue
The father-and-daughter team of Mike and Sue Finneron built Canada’s No. 1 Hyundai dealership on the site of their disenfranchised Pontiac store.
Dealership Family Values
General sales manager offers three tips for treating employees like family — without all the drama.
Magazine Offers Details on Compliance Summit Program
Scheduled for Aug. 29-30, Compliance Summit is designed to deliver a crash course in federal regulations and enforcement action to help dealers, agents and industry execs build sustainable sales and F&I processes without sacrificing productivity and profitability.

The Showroom News

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Compact Cars Continue to Show Strength
For model years 2008-2014, compact cars realized a wholesale value decline of 0.11% — the lowest level among all small cars. Alternatively, prestige luxury cars and subcompact cars realized the highest wholesale-value declines, with depreciation of 0.69% and 0.64%, respectively.
Kontos: December Wholesale Prices Fall, Up 3.9% YOY
Wholesale used-vehicle prices in December averaged $10,642, which was essentially flat with the prior month but up 3.9% from a year ago, according to ADESA Analytical Services.
Hyundai-Kia to Invest $3.1B in U.S.
Sister South Korean automakers Hyundai Motor Co. and Kia Motors Corp. will invest $3.1 billion in the U.S. in the next five years and may build a new assembly plant in the United States, Hyundai Motor's president told reporters on Tuesday.
EPA Finalizes Green House Gas and CAFE Standards
On Friday, the Environmental Protection Agency finalized the fuel efficiency rules that will guide the federal greenhouse gas and CAFE standards for 2022-2025 model-year vehicles.
GM Invests $1B in U.S. Manufacturing
General Motors is investing $1 billion in its U.S. manufacturing operations and will move production of axles for its pickup trucks from Mexico, the company announced on the eve of President-elect Donald Trump's inauguration.
Cox Automotive Makes Two Executive Promotions
Cox Automotive this week announced two executive promotions. Rock Anderson Jr. has been promoted to executive vice president of people strategies and John Kovac has been promoted to executive vice president and CMO.
automotiveMastermind Adds Toyota to Its Platform
automotiveMastermind, a predictive analytics and marketing automation technology company for automotive dealerships, today announced that Toyota dealerships across the country will now be able to partner with it.
VinSolutions Announces New Integration with Dealertrack
With the Rates & Residuals enhancement, dealerships now have the ability to structure deals for new and pre-owned vehicles by accessing incentives, rates and programs from both their captive and noncaptive lenders, all within VinSolutions. The portal, powered by Dealertrack, then returns the top retail and/or lease programs based on consumer credit scores.
IHS Markit Awards General Motors With Top Customer Loyalty Award
During IHS Markit’s 21st annual Automotive Loyalty Awards, the company recognized automakers who have displayed excellent levels of customer loyalty. In total, the awards show recognized winners in more than 30 categories.
Pearl Combines Equity Mining Tool With 'Buy Direct From Consumer' Platform
The integration will allow dealers to search for vehicles they wish to purchase directly from consumers by year, make, model and trim, according to the company.