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Located in “pickup country” on the east coast of Vancouver Island in British Columbia, Canada, Finneron Hyundai boasts a 12% market share for a brand that averages 8% nationwide.  The Adventures of Super Sue
The father-and-daughter team of Mike and Sue Finneron built Canada’s No. 1 Hyundai dealership on the site of their disenfranchised Pontiac store.
Dealership Family Values
General sales manager offers three tips for treating employees like family — without all the drama.
Magazine Offers Details on Compliance Summit Program
Scheduled for Aug. 29-30, Compliance Summit is designed to deliver a crash course in federal regulations and enforcement action to help dealers, agents and industry execs build sustainable sales and F&I processes without sacrificing productivity and profitability.
David Gesualdo The Boiling Point
The Dealers’ Choice Awards reflect the will of the voters and the temperature of the industry.
Courtesy Toyota of Vineland (N.J.) Starting in Gear
Harry Klekos puts his all into his first meeting with each customer, and he expects them to be just as upfront as he is.
How to Improve Your Recon Turn
Dealers are using time-to-market to improve reconditioning processes, reduce costs, and maximize profits on used-vehicle sales.
World War Gen Z
Members of Generation Z are the anti-Millennials, and they’re coming to a dealership near you.
David Gesualdo Road Weary
The publisher returns from a long road trip with regulatory compliance on his mind.
Sit Back and Unwind
Back-outs are part of the dealership life. What’s your policy?
Photo by Lenny Ramos Language Skills
David Kim became a 30-car guy by building an impressive base of repeats and referrals among Korean-Americans.

The Showroom News

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Edmunds: Tacoma Truck Owners Are Most Loyal
According to Edmunds estimates, nearly 75% of Tacoma trade-ins this year have gone toward the purchase of another Tacoma. The popularity of Tacoma pickups, the study added, pushed Toyota’s overall truck loyalty rate to about 70%.
Manheim Rolls Out AiM Software to 79 Locations
AiM and Manheim have completed the North American rollout of AiM software to 79 Manheim locations in the U.S., Canada and Puerto Rico, according to a company announcement.
Black Book Records Largest Weekly YTD Decline in Car Values
Whether a seasonal trend or a sign of things to come, Black Book recorded the largest year-to-date weekly decline in car values last week. Trucks also recorded a sizable drop in values.
Firm Urges Dealers to Remain Vigilant in Wake of CFPB Ruling
Automotive Compliance Consultants warned dealers not to let their guard down after last week’s federal appeals court ruling that the CFPB’s structure is unconstitutional. The firm said other regulators have taken note of the bureau’s activities, adding that next month’s elections will determine if the ruling has teeth.
Kontos: Wholesale Values Flat in September
Particularly hard hit in September were mid-size cars, while the luxury car segment experienced a nice bounce in its average wholesale price, according to ADESA Chief Economist Tom Kontos. Mini-vans also experienced solid price growth during the month.
TradeRev Names New Directors for Southeast, South Central Regions
TradeRev, which provides a live vehicle-appraisal and auctioning app, announced the appointment of new regional directors. Taking over the South Central region is Tory Swedlund, while Will Farmer was named director of the Southeast region.
Black Book: Truck Retention Rates Fall Again
Wholesale values continued to fall last week, although cars fared better than trucks, according to Black Book. The firm reported that the wholesale value for the overall car segment decreased by 0.57% from the week prior, while the truck segment declined 0.58%.
Dealertrack: Millennial Stereotypes Aren't Entirely True
The perception that millennials are content with a carless, ride-hailing life may not be true after all, at least according to new data from Dealertrack.
DRIVIN Launches Marketplace Platform
DRIVIN announced the launch of DRIVIN Marketplace, where dealers can list and remarket unwanted inventory to their established network of dealers. The service will then match and recommend the listed inventory to more than 1,000 open vehicle searches from dealers across the country, according to the company.
NADA: Supply, Incentives Driving Down Retention Rates
Nearly across the board, the retention rates of model-year 2013 vehicles were down this year compared to the same time last year, according to the most recent NADA Used Car Guide Perspective report.