The Showroom

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Dealership Family Values
General sales manager offers three tips for treating employees like family — without all the drama.
Magazine Offers Details on Compliance Summit Program
Scheduled for Aug. 29-30, Compliance Summit is designed to deliver a crash course in federal regulations and enforcement action to help dealers, agents and industry execs build sustainable sales and F&I processes without sacrificing productivity and profitability.
David Gesualdo The Boiling Point
The Dealers’ Choice Awards reflect the will of the voters and the temperature of the industry.
Courtesy Toyota of Vineland (N.J.) Starting in Gear
Harry Klekos puts his all into his first meeting with each customer, and he expects them to be just as upfront as he is.
How to Improve Your Recon Turn
Dealers are using time-to-market to improve reconditioning processes, reduce costs, and maximize profits on used-vehicle sales.
World War Gen Z
Members of Generation Z are the anti-Millennials, and they’re coming to a dealership near you.
David Gesualdo Road Weary
The publisher returns from a long road trip with regulatory compliance on his mind.
Sit Back and Unwind
Back-outs are part of the dealership life. What’s your policy?
Photo by Lenny Ramos Language Skills
David Kim became a 30-car guy by building an impressive base of repeats and referrals among Korean-Americans.
New Topic for Your 20 Group
Facilities expert outlines strategies, concepts and metrics that could make you the star of your next 20 Group meeting.

The Showroom News

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OptionSoft, CDK Lightspeed Announces Data Integration
The integration allows powersports, marine and RV dealers using OptionSoft's desking, CRM and F&I menu tools to pull sales, F&I, inventory, and customer data from the CDK Lightspeed DMS.
FTC Seeking Clearance to Study Car-Buying Experience at Dealerships
The Federal Trade Commission issued a second Federal Register Notice (FRN) on a proposed qualitative survey that would examine the experience of buying and financing a car at a dealership.
Vinli Partners With Cox, Meineke Car Care on Connect Car Offering
Mobile WiFi provider Vinli has reached agreements with Cox Automotive and Meineke Car Care to offer Cox's 40,000 dealer clients the ability to sell connected car capabilities to their customers as an aftermarket product.
CalAmp Releases Connected Car Mobile Amp
CalAmp unveiled a new telematics system that doubles as an inventory management tool for dealers and a connected car service for consumers when linked to the company's new mobile application.
Car Depreciation Accelerates in August, Black Book Reports
Only two car segments ranked in the Top 12 for strongest monthly retention, the firm reported this week. It added that depreciation for all car segments topped rates recorded during the last three years for the month of August.
E-Credit Express to Integrate NADA Used Car Guide Values Into Platform
E-Credit Express announced today it will integrate NADA Used Car Guide values into its lender management platform to speed up the used-vehicle sale and loan approval process for dealers and finance sources.
Edie Hirtenstein, director of business development. instaVIN Names New Director of Business Development
instaVIN has named Edie Hirtenstein director of business development. The 14-year automotive industry veteran will be responsible for managing customer relationships, and identifying and implementing products and services that further expand the business, according to the company.
New-Vehicle SAAR Falls Below 17 Million in August, Manheim Reports
For the second time this year, the seasonally adjusted annual rate (SAAR) for new vehicles fell below 17 million in August. Manheim, however, said the drop 'may be a good thing."
4 Automotive Marketing Firms Merge
TimeHighway.com, Peak Performance, Dealer Product Services and OneCommand have merged. Together, the companies will be called Affinitiv, the firms announced this week.
Stacey White, senior vice president of enterprise optimization. KAR Auction Services Names New Senior Vice President
KAR Auction Services Inc. has promoted Stacey White to senior vice president of enterprise optimization. The more than 20-year veteran of the auto remarketing industry will maintain her prior duties while also overseeing the company’s procurement and sourcing strategies.