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December 20, 2016

CRM Usage a Struggle for Average Dealerships, Study Shows

A recent study co-released by VinSolutions and DealerKnows analyzed customer relationship management (CRM) software usage at dealerships. It found some notable differences between average and best-in-class dealers.

October 25, 2016

Millennial Car Buyers Busting Gender Stereotypes

Millennials are bucking the stereotype that women are damsels in distress and men are confident decisionmakers, according to new research from

October 19, 2016

Edmunds: Tacoma Truck Owners Are Most Loyal

According to Edmunds estimates, nearly 75% of Tacoma trade-ins this year have gone toward the purchase of another Tacoma. The popularity of Tacoma pickups, the study added, pushed Toyota’s overall truck loyalty rate to about 70%.

September 29, 2016

Dealership Wages Outpacing Private Sector, NADA Study Shows

Employees at new-car dealerships made, on average, $69,718 a year in 2015, a 1% increase compared to the year prior, according to the NADA’s 2016 Dealership Workforce Study. General managers and F&I managers experienced double-digit percentage earnings growth rates, while sales managers and sales consultants increased 4.5% and 2.7%, respectively.

August 15, 2016

J.D. Power: Speed No Longer Top Consideration When Selecting Finance Sources

While speed is no longer a leading factor, it still plays a significant role, according to J.D. Power's 2016 U.S. Dealer Financing Satisfaction Study. The finance sources leading the way in terms of dealer satisfaction were Mercedes-Benz Financial Services and BMW Financial Services.

August 3, 2016

Millennials Want to Buy Cars, Study Finds

Findings from the 2016 Credit Karma Millennial Report have revealed that 90% of Millennials throughout the country currently own a car or want a car.

July 21, 2016

J.D. Power: Shopping Tools on OEM Websites Improves Customer Satisfaction

A new study from J.D. Power shows that online shopping tools on manufacturer websites significantly improves satisfaction for consumers shopping for a vehicle. The three best-performing sites belong to Land Rover, Jaguar, and Mercedes-Benz.

July 19, 2016

OCC Expresses Concern About Rising Risk in Auto Finance

The Office of the Comptroller of the Currency has once against expressed concern about rising credit risks in the auto finance arena, noting that underwriting standards for both direct and indirect auto loans have begun to decline due to increased competition.

July 12, 2016

Infiniti Dealers Ranked Highest In Treatment of Customers

Infiniti dealerships treat its customers best, at least according to the newly released 2016 Pied Piper Prospect Satisfaction Index (PSI) U.S. Auto Industry Benchmarking study. Now in its 10th year, the study measures how car shoppers are treated at the dealership.

June 29, 2016

Mobile Phones, Online Research Shrinking Shopping Window, Study Shows

From start to finish, the time it takes consumers to pull the trigger on a vehicle purchase is shrinking. And according to a new study from Jumpstart Automotive, Millennials are the reason.

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