Auto Dealer Today Issue

May 2015

Cover Story
Living the Dream
By Tariq Kamal

Bold business moves and a dynamic setting proved to be the winning formula for Brickell Motors and its owner, Mario Murgado.

Features

4 Secret Skills of Successful Managers

By Vivian Ciampi

Corporate communication expert offers four tactics dealers and managers can use to effect real change in an increasingly complex workplace.

Show Your Pride! Struggling sales pros should remember to take pride in their work and seek referrals wherever they may lie. 

By Jason Heard

Struggling sales pros should remember to take pride in their work and seek referrals wherever they may lie.

Your Constant Value Proposition Firas Makhlouf is CIO of Driver’s Village, a Syracuse, N.Y., auto group that puts a premium on highly trained and informed BDC agents. 

By Greg Wells

Providing exceptional customer service at every touchpoint is the best way to reassure customers they will be treated fairly when they visit your dealership.

Are Your Employees Pickpocketing Your Profits? Lax policies and unauthorized charges, discounts and freebies could be nipping away at your bottom line. 

By Harlene Doane

Lax policies and unauthorized charges, discounts and freebies could be nipping away at your bottom line.

A Biased Report Thomas B. Hudson

By Thomas B. Hudson, Esq.

There is much to dislike about the CFPB’s 728-page report on pre-dispute arbitration clauses.

On Course Tariq Kamal, Auto Dealer Monthly Managing Editor.

By Tariq Kamal

The 2015 Automotive Forum promised good times — and significant change — for dealers in the years ahead.

In Favor of Shop-Click-Drive The move toward digital retailing is the inevitable result of increased familiarity with self-service transactions. 

By David Kain

The move toward digital retailing is the inevitable result of increased familiarity with self-service transactions.

Subaru Soul Mark Sattler is May's Sales Pro of the Month.

By Toni McQuilken

Mark Sattler has snagged the May Sales Pro title, thanks to his hard work, dedication and love of his brand. If you know of a sales pro who deserves some recognition, nominate them by clicking here.

Blog

On-the-Point

Jim Ziegler
Stupid Is as Stupid Does

By Jim Ziegler
The Alpha Dawg charts the brief rise and long fall of Johan de Nysschen, the recently departed president of Cadillac and author of the business plan that effectively crowned Lincoln as the new king of American luxury.

They Finally Killed Somebody

By Jim Ziegler
Ziegler believes Uber’s directors should face criminal charges for their role in an Arizona woman’s violent death.

20 Things a GM Must Do Every Week

By Jim Ziegler

All Things Must Pass

By Jim Ziegler

Opening Observations

They Took Cadillac for a Ride

By Tariq Kamal
Hindsight is 20/20, but at least one industry member saw GM’s latest mishap coming a mile away.

Stand Up and Be Counted

By Tariq Kamal
The Dealers’ Choice Awards are the Yelp of vendors and finance sources.

Over the Curb

This Is Us: Dealer Edition

By Jason Heard
Heard knows delegation and outsourcing are the quickest path to a work-life balance.