Auto Dealer Today Issue

June 2016

Cover Story
Feed the Need
By Michael Maledon

The time to reexamine your fair credit compliance policies and programs has come. Expert identifies five crucial areas of exposure.

Features

Road Weary David Gesualdo

By David Gesualdo

The publisher returns from a long road trip with regulatory compliance on his mind.

Sit Back and Unwind

By Jason Heard

Back-outs are part of the dealership life. What’s your policy?

Language Skills Photo by Lenny Ramos

By Stephanie Forshee

David Kim became a 30-car guy by building an impressive base of repeats and referrals among Korean-Americans.

Look Within

By Thomas B. Hudson, Esq.

If you’re wondering where all those pesky rules and regulations come from, look no further than the dealer down the street.

New Topic for Your 20 Group

By Brent Tally

Facilities expert outlines strategies, concepts and metrics that could make you the star of your next 20 Group meeting.

Your F&I Process is Dragging You Down When Howard Hughes designed and built airplanes, including the so-called “Spruce Goose,” he paid attention to every last detail. The author advises dealers to do the same for the F&I process. 

By Jim Maxim Jr.

Technology expert explains how new menu technology is helping dealers build more trust, sell more products and speed up the F&I process.

3 Pitfalls of Analysis

By Mark Stringfellow

Properly analyzing the connection between a positive online and in-person experience requires dealers to reconsider the way you analyze metrics and respond to bad reviews.

Blog

On-the-Point

Jim Ziegler
Objects in the Rearview Mirror

By Jim Ziegler
The past is right behind us and the future is coming fast. The Alpha Dawg plots a course for your store’s success and shares advice for Elon Musk, Johan de Nysschen, and pre-owned managers.

The Big Talent Drain

By Jim Ziegler
The Alpha Dawg tackles the shortage of talent in the managerial ranks and reflects on Amazon’s rumored foray into vehicle sales, the imminent used-car correction, Hyundai’s plan for the Genesis brand, and the untimely passing of Tammie LeBleu.

A Faster Horse

By Jim Ziegler

Strangers in the Mall

By Jim Ziegler

Opening Observations

Over the Curb