Auto Dealer Today Issue

June 2016

Cover Story
Feed the Need
By Michael Maledon

The time to reexamine your fair credit compliance policies and programs has come. Expert identifies five crucial areas of exposure.

Features

Road Weary David Gesualdo

By David Gesualdo

The publisher returns from a long road trip with regulatory compliance on his mind.

Sit Back and Unwind

By Jason Heard

Back-outs are part of the dealership life. What’s your policy?

Language Skills Photo by Lenny Ramos

By Stephanie Forshee

David Kim became a 30-car guy by building an impressive base of repeats and referrals among Korean-Americans.

Look Within

By Thomas B. Hudson, Esq.

If you’re wondering where all those pesky rules and regulations come from, look no further than the dealer down the street.

New Topic for Your 20 Group

By Brent Tally

Facilities expert outlines strategies, concepts and metrics that could make you the star of your next 20 Group meeting.

Your F&I Process is Dragging You Down When Howard Hughes designed and built airplanes, including the so-called “Spruce Goose,” he paid attention to every last detail. The author advises dealers to do the same for the F&I process. 

By Jim Maxim Jr.

Technology expert explains how new menu technology is helping dealers build more trust, sell more products and speed up the F&I process.

3 Pitfalls of Analysis

By Mark Stringfellow

Properly analyzing the connection between a positive online and in-person experience requires dealers to reconsider the way you analyze metrics and respond to bad reviews.

Blog

On-the-Point

Jim Ziegler
Stupid Is as Stupid Does

By Jim Ziegler
The Alpha Dawg charts the brief rise and long fall of Johan de Nysschen, the recently departed president of Cadillac and author of the business plan that effectively crowned Lincoln as the new king of American luxury.

They Finally Killed Somebody

By Jim Ziegler
Ziegler believes Uber’s directors should face criminal charges for their role in an Arizona woman’s violent death.

20 Things a GM Must Do Every Week

By Jim Ziegler

All Things Must Pass

By Jim Ziegler

Opening Observations

They Took Cadillac for a Ride

By Tariq Kamal
Hindsight is 20/20, but at least one industry member saw GM’s latest mishap coming a mile away.

Stand Up and Be Counted

By Tariq Kamal
The Dealers’ Choice Awards are the Yelp of vendors and finance sources.

Over the Curb

This Is Us: Dealer Edition

By Jason Heard
Heard knows delegation and outsourcing are the quickest path to a work-life balance.