The time to reexamine your fair credit compliance policies and programs has come. Expert identifies five crucial areas of exposure.
By David Gesualdo
The publisher returns from a long road trip with regulatory compliance on his mind.
By Jason Heard
Back-outs are part of the dealership life. What’s your policy?
By Stephanie Forshee
David Kim became a 30-car guy by building an impressive base of repeats and referrals among Korean-Americans.
By Thomas B. Hudson, Esq.
If you’re wondering where all those pesky rules and regulations come from, look no further than the dealer down the street.
By Brent Tally
Facilities expert outlines strategies, concepts and metrics that could make you the star of your next 20 Group meeting.
By Jim Maxim Jr.
Technology expert explains how new menu technology is helping dealers build more trust, sell more products and speed up the F&I process.
By Mark Stringfellow
Properly analyzing the connection between a positive online and in-person experience requires dealers to reconsider the way you analyze metrics and respond to bad reviews.
By Jim Ziegler The Alpha Dawg charts the brief rise and long fall of Johan de Nysschen, the recently departed president of Cadillac and author of the business plan that effectively crowned Lincoln as the new king of American luxury.
By Jim Ziegler Ziegler believes Uber’s directors should face criminal charges for their role in an Arizona woman’s violent death.
By Jim Ziegler
By Tariq Kamal Hindsight is 20/20, but at least one industry member saw GM’s latest mishap coming a mile away.
By Tariq Kamal The Dealers’ Choice Awards are the Yelp of vendors and finance sources.
By Jason Heard Heard knows delegation and outsourcing are the quickest path to a work-life balance.
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