Auto Dealer Today Issue

July 2016

Cover Story
Best of the Best
By ADT Staff

Dealers honor their favorite vendors, technology providers, trainers, and finance companies in the 12th annual Dealers’ Choice Awards.

Features

The Boiling Point David Gesualdo

By David Gesualdo

The Dealers’ Choice Awards reflect the will of the voters and the temperature of the industry.

Good News for Dealers Who Love Bad News

By Rico Glover

Whether you realize it or not, intent-based search optimization is making or breaking your digital marketing campaigns.

Starting in Gear Courtesy Toyota of Vineland (N.J.)

By Stephanie Forshee

Harry Klekos puts his all into his first meeting with each customer, and he expects them to be just as upfront as he is.

Dealer ‘Clipped’ for $2.4 Million There is no law against welding two undamaged vehicles together, but attempting to hide the "new" vehicle's history can cause more trouble than it's worth.

By Thomas B. Hudson, Esq.

A South Carolina dealer learned the hard way that concealing damage to a used vehicle can result in costs that far outweigh its value.

4 Benefits of Centralized Accounting

By Eric Marcel

Multistore dealers are using centralized accounting practices to improve consistency, productivity, and customer and partner relationships — and, most importantly, save time and money.

How to Improve Your Recon Turn

By Dennis McGinn

Dealers are using time-to-market to improve reconditioning processes, reduce costs, and maximize profits on used-vehicle sales.

So Many Products, So Little Time

By Ronald J. Reahard

With finance reserve under attack, dealers must be increasingly selective when it comes to F&I products. Top trainer offers guidelines for choosing the products that offer the most value to your dealership and your customers.

World War Gen Z

By Mike Burgiss

Members of Generation Z are the anti-Millennials, and they’re coming to a dealership near you.

Blog

On-the-Point

Jim Ziegler
Objects in the Rearview Mirror

By Jim Ziegler
The past is right behind us and the future is coming fast. The Alpha Dawg plots a course for your store’s success and shares advice for Elon Musk, Johan de Nysschen, and pre-owned managers.

The Big Talent Drain

By Jim Ziegler
The Alpha Dawg tackles the shortage of talent in the managerial ranks and reflects on Amazon’s rumored foray into vehicle sales, the imminent used-car correction, Hyundai’s plan for the Genesis brand, and the untimely passing of Tammie LeBleu.

A Faster Horse

By Jim Ziegler

Strangers in the Mall

By Jim Ziegler

Opening Observations

Over the Curb