Auto Dealer Today Issue

September 2017

Cover Story
How to Calculate Your Parts Turn
By Jill Pastore

Analytics expert helps determine your gross inventory turnover, true turnover, and fill rate.

Fixed Ops-timization: Dig Into the Data
By Neetu Seth

Predictive analytics can unlock the information you need to optimize inventory and improve customer loyalty.

Features

Retention by Design: Driving Growth for Lester Glenn Auto Group Lester Glenn Auto Group’s group director of fixed operations, Kerry Monica (left), stands with John Perillo, the company’s group director of variable operations. Photos by Matthew Costanzo

By Jim Leman

Kerry Monica and John Perillo invested in a comprehensive retention program that has delivered an additional $274,000 in monthly labor and parts revenue.

Oink, Oink Getty Images

By Thomas B. Hudson, Esq.

Can damages exist without evidence? Hudson retells the story of a New Jersey dealer who stood up to charges of concealing a salvage title — and won.

The Augmented Reality We Work In Getty Images

By Rob Butz

Learn how new visualization tools can facilitate repair estimates.

PPM Boosts VSC Sales and Reduces Loss Ratios Getty Images

By Ryan Williams

Prepaid maintenance dealers save money while improving service-contract sales.

Blog

On-the-Point

Jim Ziegler
Stupid Is as Stupid Does

By Jim Ziegler
The Alpha Dawg charts the brief rise and long fall of Johan de Nysschen, the recently departed president of Cadillac and author of the business plan that effectively crowned Lincoln as the new king of American luxury.

They Finally Killed Somebody

By Jim Ziegler
Ziegler believes Uber’s directors should face criminal charges for their role in an Arizona woman’s violent death.

20 Things a GM Must Do Every Week

By Jim Ziegler

All Things Must Pass

By Jim Ziegler

Opening Observations

They Took Cadillac for a Ride

By Tariq Kamal
Hindsight is 20/20, but at least one industry member saw GM’s latest mishap coming a mile away.

Stand Up and Be Counted

By Tariq Kamal
The Dealers’ Choice Awards are the Yelp of vendors and finance sources.

Over the Curb

This Is Us: Dealer Edition

By Jason Heard
Heard knows delegation and outsourcing are the quickest path to a work-life balance.