Auto Dealer Today Issue

August 2018

Cover Story
Dealer Principal as Big Brother
By Jim Ganther

Dealers who undertake electronic surveillance of employees’ emails and phone calls must be aware of state consent requirements and tread carefully to avoid violating a maze of federal laws.


Win the War for Dealership Talent

By Candy Lucey

Recruit more effectively and equip new sales pros for lasting success in your showroom.

Your CRM Is Leaking Leads

By Steven Barnett

Consistently convert your most actionable leads by plugging the holes in your CRM before your next sale goes down the drain.

Save Our Summer Sale!

By Jason Heard

Heard has the five-step plan you need to salvage your slow summer sales season before the clock strikes midnight on Labor Day.

6 Ways to Fix Your Loaner Program

By Scot Eisenfelder

Turn a profit killer into a profit generator with a proven, six-step process that reduces costs and improves retention.

Don't Say We Didn't Warn You

By Thomas B. Hudson, Esq.

Hudson details a Connecticut lawsuit that confirmed as-is vehicle sales are subject to the UCC’s implied warranties rule.



Jim Ziegler
Stupid Is as Stupid Does

By Jim Ziegler
The Alpha Dawg charts the brief rise and long fall of Johan de Nysschen, the recently departed president of Cadillac and author of the business plan that effectively crowned Lincoln as the new king of American luxury.

They Finally Killed Somebody

By Jim Ziegler
Ziegler believes Uber’s directors should face criminal charges for their role in an Arizona woman’s violent death.

20 Things a GM Must Do Every Week

By Jim Ziegler

All Things Must Pass

By Jim Ziegler

Opening Observations

They Took Cadillac for a Ride

By Tariq Kamal
Hindsight is 20/20, but at least one industry member saw GM’s latest mishap coming a mile away.

Stand Up and Be Counted

By Tariq Kamal
The Dealers’ Choice Awards are the Yelp of vendors and finance sources.

Over the Curb

This Is Us: Dealer Edition

By Jason Heard
Heard knows delegation and outsourcing are the quickest path to a work-life balance.