Top News

March 30, 2017 - Industry News

Laura Schupbach to Lead Wells Fargo Dealer Services

The 20-year company veteran previously led the Wells Fargo Insurance business. She succeeds Dawn Martin Harp, who announced her retirement on Jan. 10.

April 10, 2017 - Industry News

Morgan Stanley: Used-Car Values Could Fall by 50%

A new report from Morgan Stanley identifies several key factors that could cut used-car values in half by 2022.

Tags: auto finance, Morgan Stanley, Stretching Loan Terms, Subprime Financing, used-vehicle pricing, vehicle depreciation

April 3, 2017 - Industry News

Ally Rolls Out Online Auto Finance Marketplace

Clearlane allows consumers to finance a vehicle purchase from a dealership or a private party sale, refinance their existing loan, or buy their vehicle at lease end. The site also sells GAP and service contracts.

Tags: Ally, auto finance, digital retailing, online F&I

March 14, 2017 - Industry News

CUDL Holds Onto No. 2 Spot in Auto Finance Rankings

The more than 1,000 credit unions on CU Direct’s lending platforms maintained their No. 2 spot on Experian’s auto finance leaderboard in January. And with plateauing demand for new vehicles expected to drive up pre-owned sales, the market appears ripe for credit unions to reap further market share gains.

Tags: auto finance, Credit Unions, CUDL, powerbooking

March 23, 2017 - Industry News

CFPB Fines Experian $3 Million for Deceiving Consumers About Credit Scores

The Consumer Financial Protection Bureau took action against Experian and its subsidiaries for falsely claiming in advertisements that credit scores it offers and provides to consumers are used by finance sources to make credit decisions.

March 28, 2017 - Industry News

automotiveMastermind Appoints Two New Execs

Scott McKenzie and Fred Mather have joined the executive team at automotiveMastermind.

March 28, 2017 - Industry News

Spireon Promotes Connected Car Veteran to SVP of Sales

Reggie Ponsford was promoted to help drive further growth for the telematics solutions provider in the buy-here, pay-here, automotive retail, rental automotive, powersports and auto finance markets.

Tags: Connected Vehicle, F&I manager, F&I products, Spireon, telematics

March 29, 2017 - Industry News

MUSA Auto Finance Secures Funding Capacity of $175 Million

The special finance company, which counts the cofounder and former COO of Exeter Finance in its executive ranks, will use the funding to launch a new and pre-owned auto leasing program this year.

Tags: auto finance, leasing, MUSA, special finance, Used Leasing

April 3, 2017 - Industry News

AutoGravity Surpasses 1,000-Dealer Mark

AutoGravity’s mobile car shopping and financing platform has grown to included 1,000 rooftops representing more than 1,400 dealerships.

Tags: auto finance, AutoGravity, digital retailing, online F&I

April 11, 2017 - Industry News

J.D. Power: Waiting Service Customers Want Snacks

The market research firm found that older customers prize complimentary snacks and beverages as well as newspapers and magazines, while members of Generation X and Y want wireless internet access.

April 4, 2017 - Industry News

AAA: One-In-Three U.S. Drivers Can’t Afford Unexpected Repair

The organization's newest survey backs the need for F&I protections, finding that 64 million U.S. drivers can't afford an unexpected vehicle repair. AAA also found that one-third of drivers skip or delay recommended services or repairs.

Tags: AAA, F&I manager, Prepaid Maintenance, Repairs, Service Contracts, Vehicle Maintenance

April 18, 2017 - Industry News

N.Y. Jaguar Land Rover Store Is ARCH-Compliant

The new, dual-branded, 35,000-square-foot dealership in Freeport, N.Y., is among the first in the U.S. to adopt the company’s new global ARCH retail standards.

April 12, 2017 - Industry News

Survey: Dealers Overestimating Customer Trust

The results of a survey of 400 dealers at the NADA convention indicate many dealers are overestimating customer trust, their sales team’s product knowledge, and the need to offer discounts.

March 30, 2017 - Industry News

Alpha Warranty Teams With Agent, Dealer to Help Struggling Family

A letter written by a West Philadelphia teen about her family’s struggles to care for her sister, who suffers from multiple medical issues, prompts the F&I product provider, its agent and dealer to donate transportation and more.

Tags: Alpha Warranty Services, charity giving, vehicle service contract

March 29, 2017 - Industry News

March Madness: Four Brands Get TV Boost

Autotrader and Dealer.com websites recorded increases in search share for Acura, Alfa Romeo, Buick and Infiniti, each of which ran national ads during the first weekend of the NCAA men’s basketball tournament.

Tags: advertising, Autotrader, Cox Automotive, Dealer.com, digital marketing

March 23, 2017 - Industry News

N.Y.’s Major World Charged with Predatory Sales and Finance Practices

The Department of Consumer Affairs (DCA) has filed charges against Queens-based Major World and its three used-vehicle dealerships for allegedly employing deceptive financing and sales practices that targeted low-income and immigrant consumers.

Tags: Deceptive Advertising, Department of Consumer Affairs, Fraud, Major World, powerbooking

March 28, 2017 - Industry News

Jumpstart Releases New Dealer Insights

The latest edition of Jumpstart Automotive Media’s annual Insights Book sheds new light on the evolving car-shopping path.

March 16, 2017 - Industry News

AutoLoop: Dealers Lose $380K in Millennial Service Revenue

A survey of 1,000 car buyers found dealership service departments are losing revenue by failing to connect and engage with millennial customers. Photo by librarianfinsen

A new study from AutoLoop finds dealers are failing to properly market their service departments, engage service customers digitally, and improve the service experience.

April 17, 2017 - Industry News

NADA: New-Car Dealerships Employ Record Numbers in 2016

According to the trade group’s NADA Data 2016 report, dealership employees had one of the highest average salaries of any industry.

Tags: employment, F&I, fixed operations, NADA Data Report, National Automobile Dealers Association, new-vehicle sales, used-vehicle sales

March 27, 2017 - Industry News

KBB: Q1 Sales Likely Second Highest on Record

The vehicle valuation site said the industry should sell 1.63 million units in March, which would bring first quarter sales to 4.1 million units. That would be the second highest first quarter sales tally on record.

March 22, 2017 - Industry News

KAR Doubles Down on TradeRev

KAR Auction Services extended $15 million in credit to TradeRev, the digital auction platform in which KAR acquired a 50% stake in 2014.

Tags: Auto Auctions, Kar Auction Services, TradeRev

March 29, 2017 - Industry News

Santander Agrees to $26 Million Settlement

Santander Consumer USA will pay $26 million to settle charges brought by the attorneys general of Delaware and Massachusetts.

March 16, 2017 - Industry News

EasyCare Launches SelectCare for Retail and Lease Customers

SelectCare was designed to cover parts not covered by the factory warranty, vehicle service contract or prepaid maintenance plan.

Tags: F&I products, vehicle service contracts, vehicle warranties

April 17, 2017 - Industry News

Dealers Lead Nation in Pursuit of Leads

A new study finds dealers as a group are outpacing other U.S. business owners in lead follow-up — despite countless missed opportunities. Photo by Andrew Malone

A new report finds dealerships put other businesses to shame when it comes to lead follow-up, but there is room for improvement.

March 2, 2017 - Industry News

Reynolds and Reynolds President Steps Down

Ron Lamb

Ron Lamb, who was named president of the software firm in October 2010, has stepped down from his post. Officials said the position will not be immediately filled.

Tags: Dealer Software, Reynolds & Reynolds, Ron Lamb