Top News

August 28, 2017 - Industry News

Asbury’s Monaghan to Retire; Successor Named

Craig Monaghan will step down as Asbury's president and CEO on Jan. 1 after nine years as the group's chief executive. David Hult, the company’s COO since November 2014, was named his successor.

Tags: Asbury Automotive, Craig Monaghan, David Hult, employment, hires

August 28, 2017 - Industry News

NADA Mobilizes Emergency Relief Fund for Dealership Employees Impacted by Hurricane Harvey

The NADA Foundation is calling on dealers and dealer association groups to donate online to its emergency relief fund. Dealership employees affected by the flooding can apply for financial assistance.

Tags: Hurricane Harvey, NADA Foundation

August 21, 2017 - Industry News

N.J. Dealer Agrees to Pay $136,000 to Resolve Consumer Fraud Investigation

Three days after the New York attorney general's office reached settlement with a dealer for tacking on etch after customers agreed to prices for vehicles and often without their knowledge, New Jersey Attorney General Christopher Porrino reached an agreement with Sansone Hyundai to settle similar charges.

Tags: Christopher S. Porrino, compliance, Etch, New Jersey Attorney General, payment packing, Sansone Hyundai, vehicle service contracts

August 24, 2017 - Industry News

GM: Dealers Must Disclose Non-GM Parts, Service Contracts

General Motors dealers who sell non-GM service contracts, parts and accessories must now disclose to their customers that the products are not backed by the automaker. Dealers who don’t comply face possible termination of their franchise agreement.

Tags: aftermarket accessories, California New Car Dealers Association, compliance, General Motors, NADA, National Automobile Dealers Association, Regulations, vehicle service contracts

August 28, 2017 - Industry News

Santander's Jason Kulas Resigns

Jason Kulas

Replacing Kulas, who was named CEO in July 2015 and president in February 2016, is Scott Powell, who will maintain his titles as CEO of Santander Holdings USA Inc. and as Santander Group's United States country head.

Tags: auto finance, compliance, Santander Consumer USA

August 29, 2017 - Industry News

Attorneys to Tackle GM Product Policy at PALS 2017

In a surprise addition to the P&A Leadership Summit agenda, Matthew Bartle and David Marcus of Bartle & Marcus LLC will address General Motors’ recent directives regarding the sale of non-OEM parts and service contracts.

Tags: Administrators, F&I product provider, F&I products, General Motors, PALS

September 7, 2017 - Industry News

Southwest Dealer Services Acquires Wash.-based F&I Agency

Ryan Hoff, Southwest Dealer Services

Income development company SouthWest Dealer Services (SWDS) has acquired Spokane, Wash.-based Evergreen Dealer & Insurance Services (Evergreen). Financial terms of the transaction were not disclosed.

Tags: F&I products, F&I training, general agents, Southwest Dealer Services

August 24, 2017 - Industry News

Pearl Technology Releases Dynamic Payment Calculation Widget for Dealer Websites

The new website widget calculates and displays six different payments to vehicle shoppers in under three seconds, according to company officials. It is designed to work within the search results page and vehicle details page levels of a dealer's website.

Tags: digital retailing, online F&I, Pearl Technology, ShowroomXpress

August 16, 2017 - Industry News

'Total Loss Protection' at Center of NY Dealer's $298K Settlement With State AG

New York Attorney General Eric Schneiderman announced that Nissan of New Rochelle will pay $298,000 in restitution and penalties to settle charges relating to the dealership’s “Total Loss Protection” theft-deterrent program. Photo courtesy New York State Office of the Attorney General

The office of New York Attorney General Eric Schneiderman announced that Nissan of New Rochelle will pay $298,211 in restitution, penalties and fees to settle claims the dealership charged hundreds of car buyers thousands of dollars for an ‘unwanted and bogus’ theft-deterrent product.

Tags: compliance, Eric T Schneiderman, Etch, F&I products, New York, Nissan of New Rochelle, payment packing, Total Loss Protection

August 30, 2017 - Industry News

ShowroomXpress Adds KBB’s Instant Cash Offer

Pearl Technology’s ShowroomXpress car-buying platform now features Kelley Blue Book’s Instant Cash Offer for online and showroom customers.

August 26, 2017 - Industry News

Study: Online Appointment-Scheduling Drives Service Visits

New research by Xtime shows a connection between online service-appointment scheduling and customer loyalty.

September 6, 2017 - Industry News

AIADA: Harvey Takes a Bite Out of August Auto Sales

According to the American International Automobile Dealers Association, Hyundai and Nissan registered significant sales declines in August, while Subaru, Toyota, Volkswagen, and Volvo finished the month on a high note.

Tags: American International Automobile Dealers Associat, Hurricane Harvey, Hyundai, Nissan, Subaru, Toyota, Volkswagen, Volvo

August 29, 2017 - Industry News

DealerSocket Hires New President and CEO

DealerSocket CEO Jonathan Ord is stepping into a new role within the company he co-founded in 2001. Replacing him as president and CEO is Sejal Pietrzak

Tags: CRM, DealerSocket, desking, digital retailing, Jonathan Ord, online F&I

August 31, 2017 - Industry News

Black Book: Harvey May Have Totaled 1 Million Vehicles

Black Book issued its estimate days after Cox Automotive Chief Economist Jonathan Smoke said the number of damaged vehicles could reach half a million. With Harvey coming ashore near the Texas-Louisiana border on Wednesday, forecasts remain fluid.

Tags: Auto Auctions, Hurricane Harvey, Hurricanes, Retail Sales, Wholesale Pricing

August 28, 2017 - Industry News

Dealership Buy/Sells Plateau in First Half

The latest Blue Sky Report from Kerrigan Advisors counts 200 transactions in the first half of 2017 and predicts increased dealership buy/sell activity in Q3 and Q4.

August 30, 2017 - Industry News

Jumpstart: Interest in Entry Luxury Sedans Grows

Photo: Honda Motor Co.

The media, insights and marketing solutions provider reported today that the share of interest for entry luxury sedans increased 9% from a year ago across its portfolio of automotive websites.

Tags: Jumpstart Automotive

August 22, 2017 - Industry News

Roadster Adds Southern California’s Longo Toyota

Roadster is on the move. The startup has secured $7.25 million in additional funding and added the largest Toyota dealership in the world to its digital retailing platform.

Tags: digital retailing, online F&I, Roadster, showroom, technology

September 6, 2017 - Industry News

Houston-Area Auto Auctions Coming Back Online

Photo of Manheim Houston in 2013 via YouTube.

Houston auto auctions are slowing coming back online after assessing the impact of Hurricane Harvey.

Tags: ADESA, America's Auto Auction, Houston Auto Auction, Hurricane Harvey, Manheim

September 8, 2017 - Industry News

CDK, ActivEngage Roll Out New Retailing Platform

CDK Global and ActivEngage Inc. have partnered to launch Concierge Chat, a new feature built into CDK’s Next Gen websites.

August 30, 2017 - Industry News

Client Command Makes List of Fastest Growing Companies

Client Command has earned recognition as one of Inc.’s 5,000 fastest growing companies for the sixth consecutive year.

September 7, 2017 - Industry News

AUL Promotes Bryan Nieves to Vice President of National Accounts

Byran Nieves

Aside from the promotion of Nieves, who has been with the company for more than 20 years and previously served as national accounts manager, AUL announced the promotion of Henry Paoli to national sales manager.

Tags: AUL Corp., F&I manager, F&I products, used vehicles, vehicle service contracts

September 8, 2017 - Industry News

RoadVantage Donates Free F&I Videos to the Industry

The F&I program provider released a series of non-brand-specific videos designed to raise consumer awareness about nine F&I protections and the value they provide vehicle owners. The videos can be downloaded for free and posted to a dealer’s website or played in a dealership’s waiting room.

Tags: digital marketing, F&I office, F&I process, online F&I, RaodVantage

August 29, 2017 - Industry News

Jumpstart: Longer Campaigns Get More Clicks, Cost Less

A new report from Jumpstart Automotive Media shows that longer term digital marketing campaigns earn higher click-through rates, diminishing the dealer’s cost per lead.

August 29, 2017 - Industry News

Palmer to Tackle Soft Pull Tech at Industry Summit

ProMax Unlimited’s John Palmer will present ‘Soft Pull Technology: Best Practices for Both Digital Marketing and Showroom Traffic’ as part of the Special Finance portion of the Industry Summit agenda.

Tags: auto finance, John Palmer, lead generation, ProMax Unlimited, Soft Pull

September 14, 2017 - Industry News

Hurricane Irma Could Wipe Out 400,000 Vehicles

Photo courtesy Enterprise Holdings

As many as 400,000 vehicles in Florida will need to be replaced as a result of Hurricane Irma, including as many as 11,000 fleet vehicles, according to Cox Automotive.

Tags: Hurricanes, Natural Disaster