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September 6, 2013 - Industry News

NADA Issues Dealer Data Guidance

The NADA issued a memo to members last week that outlines regulatory requirements for protecting the consumer information they collect. The memo follows warnings about data access from the FTC and F&I and Showroom columnist Jim Ziegler.

Tags: Brittany-Marie Swanson, data, data protection, DMS, Federal Trade Commission, Gramm-Leach-Bliley, NADA, National Automobile Dealers Association

September 4, 2013 - Industry News

Steven Antonakes Named Deputy Director of CFPB

Steven Antonakes officially assumes the role of deputy director for the CFPB, the bureau announced this week.

Tags: CFPB, Richard Cordray, Steven Antonakes

September 4, 2013 - Industry News

CFPB Puts 'Furnishers' on Notice

The CFPB put companies that supply information to consumer reporting companies on notice, warning them that they are bound by law to investigate consumer disputes.

Tags: bulletin, CFPB, consum credit report, Consumer Financial Protection Bureau, Fair Credit Reporting Act, notice

September 3, 2013 - Industry News

2 Dealers Accused of False Advertising Settle With FTC

As part of their settlement with the FTC, two dealers from Maryland and Ohio are prohibited from advertising discounts or prices unless the ads clearly disclose any qualifications or restrictions.

Tags: false advertisements, Federal Trade Commission, FTC, Settlement

August 28, 2013 - Industry News Settles With Firm for ‘Fake Reviews’ reached a settlement with Humankind Design Ltd., the online reputation management firm the site was suing for posting fraudulent reviews on behalf of 25 car dealers nationwide.

Tags: court,, Humankind, Justin Anderson, Lawsuit, ratings, reviews, settle, Settlement, Stephanie Forshee

August 27, 2013 - Industry News

Son of Larry H. Miller Dies at 44

Roger Lawrence Miller, son of Larry H. Miller, passed away unexpectedly at the age of 44. He grew up working in the family’s dealerships and eventually worked in almost every operation under the Larry H. Miller Automotive Group.

Tags: Larry H. Miller Dealerships, obituary

August 22, 2013 - Industry News

AutoTrader, Kelley Blue Book to Launch Versions of Dealer Reviews will introduce a new version of dealership reviews to its site, company officials confirmed this week. Meanwhile, Kelley Blue Book is in the process of testing a ‘Dealer Ratings’ feature.

August 22, 2013 - Industry News

eBay Motors Launches National Subscriptions for Dealers

eBay Motors’ new model enables dealers to reach a national base of consumers through more efficient fixed-rate pricing.

Tags: ebay, eBay Motors

August 21, 2013 - Industry News

First Ford Dealer Tests ‘Go Green Initiative’

Wayne Farrell, sales manager at Mullinax Ford, gets a firsthand look at the next generation bulb being shown first at the Orlando dealership as part of the first U.S. demonstration of how auto dealerships can support "green" initiatives. 

The initiative provides the same light with a lower utility cost. Mullinax Ford tested the bulbs and saw savings from their use.

August 15, 2013 - Industry News

Yelp Catches More Companies Buying Fake Reviews

This week, Yelp issued another round of consumer alerts, or pop-up messages warning customers that a business was caught ‘red-handed’ trying to purchase fake reviews.

Tags: businesses, Consumer Alert, Dealership, fake reviews, fraudulent, Kristen Whisenand, Lawsuit, reviews, Yelp

August 15, 2013 - Industry News

Texas Dealer Sued for Tasering Employee

A former employee is suing Houston, Texas-based Fred Fincher Motors because he was reportedly harassed by co-workers with a stun gun, according to KHOU-11 News.

Tags: Dealership, employees, Fred Fincher Motors, harassment, Lawsuit, stun gun, sued, taser

August 15, 2013 - Industry News Reveals ‘17 Best Cars’ on the Market lists the Top 17 cars consumers would buy if money wasn’t an issue. Toyota led the way with three vehicles on the list, while Honda had two.

August 13, 2013 - Industry News

Google Study Reveals Opportunities for Dealer Service Departments

In a new study commissioned by Google, 81 percent of drivers said they agree that quality service is more important than price. The tech giant says the stat means dealership service departments are primed to steal business from service chains.

August 13, 2013 - Industry News

CFPB Responds to House Republicans

The CFPB was short on details when it responded last week to 35 House Republicans who requested additional information on the bureau’s review of dealer participation programs.

Tags: CFPB, Congress, Consumer Financial Protection Bureau, discrimination

August 13, 2013 - Industry News

Jeff Schmitt Auto Group Loses BBB Accreditation

The Better Business Bureau suspends the group’s accreditation after it paid more than $500,000 to settle at least 25 lawsuits related to its F&I practices. The operation had an 'A+' rating before it lost its accredidation.

Tags: accreditation, BBB, Better Business Burea, dealer, Dealership, Jeff Schmitt Auto Group, Lawsuit, rating, Ronald L. Burdge, Settlement, Stephanie Forshee

August 13, 2013 - Industry News

5M Facebook Fans Design New Porsche

Porsche unveiled its new 911 Cabrera 4S this week to celebrate the carmaker’s 50th anniversary. It’s a vehicle dreamed up by fans of the automaker’s Facebook page.

Tags: 911 Cabrera 4S, car, contest, Facebook, fans, Like, Porsche, social media

August 8, 2013 - Industry News

July SAAR Increases to 15.8 Million Units

A majority of manufacturers experienced record-breaking sales for the month of July, and sales paced at a a seasonally adjusted annual rate of 15.8 million units.

Tags: Autodata Corp, monthly sales, SAAR, Vehicle Sales

August 6, 2013 - Industry News

Former Dealer Controller Pleads Guilty to Embezzling $100K

Frank Fletcher Ford in Joplin, Mo., is the latest victim of an embezzling controller who admits to stealing about $88K from the dealer, according to court documents filed in the U.S. District Court for the Western District of Missouri Southwestern Division.

Tags: auto dealer, car dealer, controller, Dealership, embezzlement, Frank Fletcher Ford, Kathryn Stanton, Stephanie Forshee, wire fraud

August 5, 2013 - Industry News

Abu Dhabi Dealership’s ‘Sexist’ Post Goes Viral

Subaru Emirates ignited controversy over the weekend when it posted a photo of a car accident along with what its followers deemed to be a “sexist” message to its Facebook page.

Tags: Facebook, social media

August 5, 2013 - Industry News

Credit Acceptance Corp. Keeping “Close Eye” on CFPB

In its second quarter earnings call, Credit Acceptance Corp. noted that its relationships with industry associations have kept it up to speed on looming regulations.

Tags: CFPB, Consumer Financial Protection Bureau, Credit Acceptance Corp., financial regulation

August 1, 2013 - Industry News

Webinar Reveals Insights on Google’s New Remarketing Tag

Google and Webmarketing 123 provide dealers with a crash course on remarketing and Google’s new remarketing tag. The firms say the new Google feature provides dealers with more ways to stay connected to website visitors.

Tags: dealers, Google, Kirsti Correa, remarketing, WebMarketing 123

August 1, 2013 - Industry News

California Dealers Join Suit Against Carfax

The mass action, antitrust lawsuit against Carfax now lists more than 500 dealers as plaintiffs. The suit, which originated on the East Coast, has now reached California.

Tags: Carfax, Leonard Bellavia, Vehicle History Reports

July 31, 2013 - Industry News

Back on the Road

Meet four dealers who are closing deals and driving loyalty by providing a much-needed service to customers who have filed for bankruptcy.

Tags: 2012 DCA

July 31, 2013 - Industry News

Q2 PRU Averages Eclipse $1,300 for Some Public Groups

Dealer group execs showcase big gains in average PRUs, say they're prepared for whatever action the CFPB takes with respect to dealer participation.

Tags: 2012 DCA

July 31, 2013 - Industry News

UPDATED: Edmunds Files Lawsuit Against Company Posting “Fake Reviews”

Edmunds filed a lawsuit against an online reputation management company for allegedly posting “fake reviews” to the automotive information website on behalf of 25 dealers nationwide.

Tags: 2012 DCA