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March 17, 2016 - Industry News

Harlene Doane Brings Operational, HR Expertise to Dealer Summit

Organizers of Dealer Summit have announced that Harlene Doane, COO of DealerStrong, will present two sessions at the event, which will be held May 3–5, 2016, at the Sheraton Tampa Riverwalk Hotel.

Tags: Dealer Summit, DealerStrong, Florida

March 17, 2016 - Industry News

Moore & Scarry’s Kerr to Break Down Pre-Roll at Dealer Summit

Moore & Scarry Advertising’s Tom Kerr will present a session devoted entirely to video pre-roll at Dealer Summit, organizers announced Wednesday. The event will be held May 3–5, 2016, at the Sheraton Tampa Riverwalk Hotel.

Tags: Dealer Summit, Florida, Moore & Scarry

March 17, 2016 - Industry News

Wendy Reeves to Lead Two BDC Sessions at Dealer Summit

Organizers of Dealer Summit have announced that Wendy Reeves, BDC trainer for DealerStrong, will present two sessions dedicated to maximizing business development center production at the event, which is scheduled for May 3–5, 2016, at the Sheraton Tampa Riverwalk Hotel.

Tags: Dealer Summit, DealerStrong, Florida

March 17, 2016 - Industry News

Women Better Managers of Credit Than Men, Study Shows

Not only do women have higher credit scores and less debt than men, according to a new report from Experian, they are more likely to purchase a more functional, utilitarian vehicle than their male counterparts.

Tags: Auto Loans, Credit, Experian

March 17, 2016 - Industry News to Integrate With Haystak's Customer Service Model

Cox Automotive announced plans to merge’s advertising technology as well OEM and advertising partnerships with Haystak’s customer service model later this year.

Tags: Cox Automotive,, Haystak

March 17, 2016 - Industry News

Gen Z Prefers Face-to-Face Interactions, Test Drives, Study Shows

Generation Z may have grown up with more access to technology than Millennials, but buying online isn't what this emerging demographic prefers, according to a joint study from Autotrader and Kelley Blue Book.

Tags: Autotrader, Generation Z, Kelley Blue Book, Millennials, Study

March 16, 2016 - Industry News

Recalls Spur Drop in Service Satisfaction, J.D. Power Reports

The firm’s 2016 U.S. Customer Service Index (CSI) Study shows that last year’s record number of recalls is having an effect on customer satisfaction with dealer service, which declined for the first time in six years.

Tags: Customer Service, J.D. Power, Service Department, vehicle recall

March 16, 2016 - Industry News

RouteOne Announces eSigning Integration With Scion iPad Application

The integration will connect RouteOne’s digital retail services with Scion’s concierge sales showroom app, allowing dealers to electronically capture signatures from each buyer on all documents in the credit application and contracting process.

Tags: eSignature, iPad, RouteOne, Scion

March 16, 2016 - Industry News

EVOX Images Enhances Virtual Showroom Technology

The automotive imaging company, which supplies 360-degree imaging to more than 22,000 dealer websites, has expanded its virtual reality content.

Tags: EVOX, online marketing, virtual showroom

March 16, 2016 - Industry News

CreditMiner to Unveil Augmented Reality Dealer Solution at NADA Convention

The firm's new augmented reality solution will allow dealer personnel to show customers a fully interactive 4-D view of their vehicle, its warranty coverage and components inside the showroom, F&I office and on the lane.

Tags: Augmented Reality, CreditMiner, NADA, NADA Convention and Expo

March 15, 2016 - Industry News

Fidelis PPM to Talk Retention Plans at 2016 NADA Convention

Fidelis PPM execs will be at this month's NADA Convention & Expo to show dealers how to track, measure and evaluate the effectiveness of loyalty programs like its customized prepaid maintenance program.

Tags: Fidelis PPM, NADA Convention and Expo, Retention Plan, ROI

March 15, 2016 - Industry News

AMS Launches LeadsBeacon Mobile Wallet Loyalty Geofencing Program for Car Dealers

The system is designed to use Apple Wallet, a native app to all iPhones, or Android Wallet, installed in most U.S. smartphones, to send above-the-lock-screen alerts that cannot be ignored by customers.

Tags: Geofencing, Mobile Applications, Technology

March 15, 2016 - Industry News

'Pump Up Your Volume' Manheim Campaign Begins

Manheim kicked off its month-long “Pump Up Your Volume” campaign on Monday, It's designed to promote inventory from key consignors as well as Manheim's large selection of sought-after luxury and non-luxury certified pre-owned vehicles.

Tags: Campaign, Certified Pre-Owned, Email Campaign, Manheim

March 10, 2016 - Industry News

House Committee, CFPB Director to Face Off Next Week

Richard Cordray and Republican members of the House Financial Services Committee are set to square off next Wednesday. It will be the first time the director of the CFPB will appear before the committee since it issued two reports criticizing the bureau’s activities in the auto finance arena.

Tags: auto finance, CFPB, dealer markups, Disparate Impact, Jeb Hensarling, pricing discrimination, Richard Cordray, Toyota Motor Credit Corp

March 10, 2016 - Industry News

'U.S. News & World Report' Issues 'Best Cars for Families' List

"U.S. News & World Report" released this week its 2016 list of 'Best Cars for Families.' The organization evaluated safety and reliability ratings, reviews, high-tech features, and cargo space of 256 vehicles and named winners in 21 different categories.

Tags: Best of, Family, MY-2016, U.S. News

March 10, 2016 - Industry News

FICO Survey: Millennials Prefer to Avoid the F&I Office

Results of a survey conducted by FICO revealed that Millennials still seek the freedom and the convenience of owning their own car. They just don't want to finance their next purchase through a dealership.

Tags: FICO, Financing, Millennials, Survey, Vehicle Ownership

March 9, 2016 - Industry News

Budding Dealer Group Snags Two Ohio-Based MB Stores

A purchasing group led by David L. Peterson, owner of Tafel Motors, has acquired Mercedes-Benz of Cincinnati and Mercedes-Benz of West Chester. Although the terms of purchase have not been announced, the new management team began full operation of both locations on Monday.

Tags: Dealership, Mercedes-Benz, New Management

March 8, 2016 - Industry News

SouthwestRe Introduces Powertrain Wrap Program

SouthwestRe's new Automotive Powertrain Wrap is a vehicle service contract designed to be sold together with the F&I product provider's First Automotive Lifetime Powertrain Limited Warranty program.

Tags: Powertrain Coverage, Service Contracts, SouthwestRe

March 8, 2016 - Industry News

EFG Honored in Three Categories at 10th Annual Stevie Awards

For the second year in a row, EFG took home awards in three categories during the 10th annual Stevie Awards for Sales and Customer Service. The awards were handed out during a March 4 gala at the Paris Las Vegas.

Tags: Customer Service, EFG Companies, Sales, Stevie Award

March 8, 2016 - Industry News

U.S. Judge Allows Woman's Discrimination Claims Against Santander to Proceed

A U.S. district judge has allowed an African-American woman to pursue claims of discrimination against Texas-based Santander Consumer USA, but the finance source was successful in getting other claims contained in the borrower’s class action suit dismissed.

Tags: First Amended Complaint, GAP, Santander Consumer USA, U.S. District Court

March 8, 2016 - Industry News

Black Book: Mid-Size Cars See No Depreciation in February

The vehicle information firm reported that all segments reviewed showed less than 2.7% depreciation except for full-size pickups.

Tags: Black Book, vehicle depreciation

March 8, 2016 - Industry News

Portfolio Names New Chief Compliance Officer

Portfolio has named Casey Van Schoyck as its new chief compliance officer. In her new position, she will lead the company’s efforts to keep its processes and products compliant with state and federal regulations.

Tags: Chief Compliance Officer, Portfolio, Promotion

March 8, 2016 - Industry News

DealersLink Completing Implementation of Retail Tools Into Several Dealer Groups

DealersLink officials say the company's line of automotive solutions can help small and mid-sized automotive groups cut vendor costs by streamlining their dealership tools into one integrated system.

Tags: Dealership, Dealership Solutions, DealersLink

March 3, 2016 - Industry News

Experian: More Consumers Turning to Leasing, Used Vehicles

With new-vehicle loan amounts and monthly payments rising to record highs during the fourth quarter, leasing’s share of the market grew to record levels. Data from Experian Automotive also showed that more consumers turned to the used-vehicle market in the end-of-year period.

Tags: Experian Automotive, Melinda Zabritski, Monthly Payments, New-Vehicle Financing, new-vehicle leasing

March 2, 2016 - Industry News

Tesla-Friendly Bill Resurrected in Connecticut

Introduced last month, Senate Bill 3 would permit electric vehicle makers to sell vehicles directly to consumers at up to three locations. The state dealers association, General Motors and the Alliance of Auto Manufacturers have taken a stand against the measure.

Tags: CARA, Franchised Dealerships, General Motors, Senate Bill, Tesla