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June 13, 2018 - Industry News

Industry Summit 2018 to Feature Technology Shootout

Set for mid-October in Orlando, this year’s Industry Summit will include several new features and events, including the inaugural Technology Shootout.

June 13, 2018 - Industry News

Singlethread: Communication Builds Service Retention

Singlethread makes the case for equipping the entire service department team with advanced communication, inspection, and reporting tools to speed up the repair process and improve customer service.

June 12, 2018 - Industry News

Car and Driver Partners With Contact At Once!

Through a new partnership with Hearst Autos, Contact At Once! is outfitting Car and Driver’s vehicle listing platform with its web and mobile messaging solutions to enable direct consumer-to-dealer connections.

Tags: Car and Driver, digital marketing, Hearst Autos, VDPs, vehicle details page

June 12, 2018 - Industry News

DealersLink Offers Dealer Website Services

DealersLink is helping dealers capture online traffic with custom responsive websites.

June 12, 2018 - Industry News

Webinar: Gil Van Over to Tackle Compliance Issues on the Road to the Sale

Compliance expert Gil Van Over will deliver Part Two of F&I and Showroom’s compliance webinar series, “CFPB Defanged: Rise of the eDealership.” The webinar is scheduled for July 11 at 11 a.m. PT/2 p.m. ET.

Tags: auto finance, compliance, desking, edealership, F&I manager, F&I menu, F&I office, Gil Van Over, Payment Quotes

June 11, 2018 - Industry News

Grace Launches Digital Marketing Company

Automotive industry innovator James Grace has launched Wizely, a ‘people-based’ digital marketing firm.

June 11, 2018 - Industry News

Survey: Buyers Are Using VSC and Ancillary Product Benefits

According to results, the top areas most likely covered under a vehicle service contract include steering, technology feature service, brakes, electrical components, and drive axles. Areas such as transmission and suspension repairs showed the smallest responses among the 120 car owners surveyed.

June 11, 2018 - Industry News

Confident Financial Offers Repair Financing

Confident Financial Solutions has added a new auto repair financing option in partnership with WebBank. Vehicle owners can borrow up to $7,500 after completing a four-step loan application process.

June 11, 2018 - Industry News

Cox Names Marianne Johnson CPO

Thirty-year innovation and tech veteran Marianne Johnson has joined Cox Automotive as the company’s chief product officer. She will lead a team developing products across a family of 20-plus brands.

June 11, 2018 - Industry News

Zendesk: Humanize Your Dealership for Sales Success

Zendesk has released a free white paper illustrating a six-step process for auto dealers seeking the competitive advantage created by an ‘omnichannel’ customer service experience.

June 7, 2018 - Industry News

Volvo Car USA Introduces Next Generation Roadside Assistance

The new roadside assistance technology is designed to complement a growing ecosystem of connected car technologies introduced by Volvo, including valet service, fuel delivery, and in-car delivery.

Tags: connected car, roadside assistance, Volvo Car USA

June 7, 2018 - Industry News

LHM Dodge Ram Avondale Named a Top Company to Work for in Arizona

The Arizona Republic recognized the dealership for its employee incentive programs and no-cost, no-debt online college degree opportunities, as well as its holiday bonus program, employee appreciation and birthday celebrations, community involvement, and annual pinewood derby family competition.

Tags: Best Places to Work, employee retention, Larry H. Miller Dealerships

June 7, 2018 - Industry News

Mercedes-Benz, FCA to Offer Three-Tier Subscription Programs

Mercedes-Benz will offer three tiers in its subscription service, but hasn't announced which vehicles would fall into the tiers. Photo courtesy of Mercedes-Benz USA.  

Mercedes-Benz customers can choose between Signature, Reserve, and Premier, with the automaker’s three-tier subscription program costing subscribers between $1,095 and $2,995 per month. Jeep Wave will also offer subscribers three tiers from which to choose. Pricing has yet to be released.

Tags: Jeep, Jeep Wave, Mercedes-Benz, Mercedes-Benz Financial Services, Subscription Service

June 7, 2018 - Industry News

KAR Names New Leader for Autoniq

Joe Oliveri, a 20-year industry veteran, was named vice president of KAR's Autoniq business unit, which provides mobile and digital vehicle pricing and evaluation reports.

Tags: Autoniq, Kar Auction Services, used-vehicle values, vehicle pricing

June 5, 2018 - Industry News

Alpha Earns Two Stevies in the American Business Awards

Alpha Warranty Services’ earned a Silver Stevie in the American Business Awards’ Veteran-Owned Business of the Year category, while CEO Steve Rosenvall earned a Bronze Stevie in the Executive of the Year category for the insurance industry.

Tags: Alpha Warranty Services, American Business Awards, F&I product provider, Stevie Awards

June 5, 2018 - Industry News

Binary Automotive Adds to Executive Team

Binary Automotive Solutions announced the addition of Joe Turner, Matt Ward, and Troy Scheer to the company’s executive management team.

June 5, 2018 - Industry News

Black Book: Used Values Up 0.8% in May

Black Book’s Used Vehicle Retention Index shows 15 used-vehicle segments made gains in May, contributing to a 0.6% marketwide improvement over the past 12 months.

June 5, 2018 - Industry News

KBB: SUV/Pickup Demand Drive Up May's Avg. Transaction Price

May's average transaction price for light vehicles rose by a healthy 3%, even as new-vehicle demand is expected to falter in 2018, according to the vehicle information site.

Tags: average transaction price, Chevrolet, Ford, General Motors, Kelley Blue Book, Lincoln, pickups, SUV

June 4, 2018 - Industry News

AAGI Debuts Three New Products

AAGI has added AutoGuard Plus Mechanical GAP, AutoGuard Prepaid Maintenance, and AutoGuard Sentinel to its lineup of aftermarket products.

June 4, 2018 - Industry News

Auto/Mate Integrates With Quik Video

A new partnership between Auto/Mate Dealership Systems and Quik Video promises to help dealers improve service customer retention and satisfaction.

June 1, 2018 - Industry News

Fiat Chrysler to Establish Captive Finance Company

The automaker's chief executive told investors today that the company will establish its own captive finance company by 2022. One option being considered is the purchase of Chrysler Capital from Santander Consumer USA, which is five years into the 10-year preferred financing agreement it signed with FCA in 2013.

Tags: auto finance, captive finance, Chrysler Capital, FCA

June 1, 2018 - Industry News

Fiat Chrysler to Electrify 30 Models by 2022

Fiat Chrysler's five-year plan to 2022 includes a heavier emphasis on Jeep and Ram, as well as a broad-ranging electrification initiative. Photo courtesy of FCA.  

The company's executive leadership, including outgoing chief executive Sergio Marchionne, outlined the new investments during a June 1 investors meeting. Marchionne presented a five-year plan for the company, even though he has said he will retire in 2019.

Tags: Chrysler, Chrysler Capital, Dodge, FCA, Fiat, Jeep, Santander Consumer USA

June 1, 2018 - Industry News

Fidelis Adds Fluids Check Service

Fidelis PPM has partnered with Fixed Ops Pros to add a vehicle fluids check component to its prepaid maintenance programs.

May 31, 2018 - Industry News

Assurant Completes Acquisition of The Warranty Group

Following the announced closing of its acquisition of The Warranty Group, Assurant announced new leaders for its global automotive business.

Tags: Assurant, F&I manager, F&I products, general agents, online F&I, The Warranty Group, vehicle service contracts

May 31, 2018 - Industry News

Experian: Americans Borrow Record Amounts for Auto Purchases in Q1

The dream of owning a new vehicle is becoming more elusive for the average American consumer, with the average amount financed and monthly payment for a new vehicle climbing to record highs of $31,455 and $523, respectively.

Tags: auto finance, average finance amount, average monthly payment, Experian Automotive, interest rates, prime, subprime