April 11, 2017 - Industry News
The market research firm found that older customers prize complimentary snacks and beverages as well as newspapers and magazines, while members of Generation X and Y want wireless internet access.
Subaru, Lexus and Ford take top honors with the highest average scores among all 12 brand watch factors. The awards are based on consumer automotive perception data from Kelley Blue Book Strategic Insights' Brand Watch study.
The F&I product provider named Sally Freeman vice president of agency experience. She joins the company in the midst of an ongoing campaign to add more agents to its roster.
Tags: EasyCare, F&I products, general agents, Sally Freeman
The F&I program provider is in the midst of an expansion of its sales and customer service operations.
April 10, 2017 - Industry News
Owners of a GWC Warranty contract simply enter their last name and either an ID card number or the last six digits of their VIN to access a coverage snapshot. A new coverage details link also allows drivers to access a soft copy of their contract.
Tags: F&I products, GWC Warranty Corporation, Used-Vehicle Service Contracts
Company officials said the announcement marks the brand’s evolution into a complete decision-making resource for in-market auto shoppers.
Tags: Car and Driver, digital marketing, lead generation, Third-party leads
A new report from Morgan Stanley identifies several key factors that could cut used-car values in half by 2022.
Tags: auto finance, Morgan Stanley, Stretching Loan Terms, Subprime Financing, used-vehicle pricing, vehicle depreciation
On Wednesday, March 8, Alpha Warranty hosted a volunteer night at the Utah Food Bank, an organization whose mission is to fight hunger and serve those in need across Utah. Alpha employees gathered together at the food bank warehouse to sort and organize incoming food donations for distribution.
Tags: Alpha Warranty Services, charity giving, F&I products
Despite declining wholesale values in March, first-quarter pricing for used vehicles showed a year-over-year increase from the first quarter of 2016.
Thirty-year industry veteran Mike DeLong has been tapped to lead Covideo’s Dealer Services division.
MIke Bacosa, a more than 20-year veteran of the company, takes over as vice president of claims. He first joined the company as an adjuster and has spent the last seven years leading CNAN's claims organization as a senior manager.
Tags: CNA National, F&I products, warranty claims
Reasons include inadequate explanation of pricing and value proposition, lack of timely follow up, and not using leads’ preferred follow-up communication methods.
The income development company has partnered with Automotive Compliance Education LLC to provide its dealer customers with a new F&I compliance certification program, which will be offered through the firm's F&I University.
Tags: American Financial & Automotive Services, Automotive Compliance Education, compliance, F&I training, F&I University
April 7, 2017 - Industry News
A day after House Republicans called for the dismissal of CFPB Director Richard Cordray, the American Financial Services Association called on Congress to reform the bureau’s practices and amend its structure.
Tags: arbitration agreements, auto finance, CFPB, dealer participation, Disparate Impact, Jeb Hensarling, Richard Cordray
April 6, 2017 - Industry News
The Federal Trade Commission last week approved settlements with CarMax, Asbury Automotive, and West-Herr Automotive Group, which the regulator charged with failing to disclose that some pre-owned vehicles offered for sale had unrepaired safety recalls despite the companies' claims of rigorous vehicle inspections.
Tags: Asbury Automotive, CarMax, Federal Trade Commission, GM Recalls, NHTSA, Recalls, Takata, West-Herr Automotive
New integration promises direct inventory updates without the need to log into an app or website.
The National Automobile Dealers Association (NADA)’s chairman and chief economist cited strong demand and rising wages among high-income earners as reasons to be optimistic about new-car sales.
The vehicle valuation firm reported today that the average used vehicle for model years 2011-2015 depreciated slightly 0.6%. Cars overall recorded depreciation of 0.3%, while trucks registered depreciation of 0.8%.
Tags: Black Book, used-vehicle values
April 4, 2017 - Industry News
RoadVantage introduced its Interior/Exterior Vehicle Service Contract program, which does not require product application, in early 2016 as both a stand-alone product and also as part of its best-selling multi-option bundles.
Tags: F&I products, RoadVantage
Thirty-year industry veteran Kip Miles has joined Dashboard Dealership Enterprises as vice president of sales and marketing.
The new partnership was designed to benefit dealers and car buyers by providing accurate values and promoting a less adversarial transaction.
Fiat Chrysler and Toyota showed the greatest year-over-year improvement as prices and incentives gained ground last month.
Tags: Average Transaction Price, Fiat Chrysler, Kelley Blue Book, Toyota
The organization's newest survey backs the need for F&I protections, finding that 64 million U.S. drivers can't afford an unexpected vehicle repair. AAA also found that one-third of drivers skip or delay recommended services or repairs.
Tags: AAA, F&I manager, Prepaid Maintenance, Repairs, Service Contracts, Vehicle Maintenance
This latest settlement, announced on March 30, will be paid to Connecticut, Delaware, Maine, Massachusetts, New York, Oregon, Pennsylvania, Rhode Island, Vermont, and Washington. The settlement was negotiated with attorneys general from each state.
Tags: Diesel, Volkswagen, Volkswagen Scandal
With the Industry SAAR falling below 17 million for the first time since August, the trade group said the industry's March sales performance 'suggests that sales may be plateauing.' The association said now is the time for dealers to tighten their operations and push back on any tax increases on consumers.
Tags: American International Automobile Dealers Associat, Honda, new-vehicle sales, Nissan, Subaru
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