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April 2, 2015 - Industry News

Pelican Auto Finance, AUL Partner on New VSC Program

The subprime auto finance source joined forces with AUL to develop a new vehicle service contract program.

Tags: AUL Corp., F&I manager, F&I Process, F&I Products, Pelican Auto Finance, Vehicle Service Contract

April 2, 2015 - Industry News

Nissan, SiriusXM to Debut New Telematics System

SiriusXM and Nissan will debut a new telematics system on select 2016 mode-year Nissan vehicles, starting with the OEM’s flagship Maxima sedan.

Tags: Connected Vehicle, In-Car Technology, Nissan, SiriusXM, Telematics

April 1, 2015 - Industry News

New Study Outlines Keys to Improving Dealership Performance in the Digital Age

A study conducted in cooperation with the NADA concludes that dealers must collaborate more with automakers to fend off challenges to the current retail model.

Tags: car sales, Digital Retailing, Internet shopper, J.D. Power, McKinsey & Co., NADA

April 1, 2015 - Industry News

Agency Head to Tackle 'Your Responsibilities' at Compliance Summit

Michael Tuno of World Class Dealer Services will provide a regulatory update as well as some practical takeaways attendees of Compliance Summit can easily employ at their stores.

Tags: Compliance Summit, Michael Tuno, World Class Dealer Services

April 1, 2015 - Industry News

US Equity Advantage Expands Dealer Services Support

US Equity Advantage has expanded its dealer services team to include business development specialists who will work directly with F&I managers at the company’s dealership partners.

Tags: employment, Hiring, Training, US Equity Advantage

April 1, 2015 - Industry News

The Next Up Integrates with LightSpeed Virtual Trainer

The Next Up announced integration with the LightSpeed Virtual Trainer interactive web-based training platform to bring better on-boarding and training experiences to clients.

Tags: retail sales process, Sales Training, The Next Up

April 1, 2015 - Industry News

McKinsey: Dealers Must Focus on Operations, Marketing

A study conducted by global management consulting firm McKinsey & Company, in cooperation with the NADA, found that operations and marketing spend are the two biggest factors in dealership performance.

April 1, 2015 - Industry News

Autobytel Partners With Scion to Provide ‘Virtual Showroom’

Using Autobytel’s SaleMove, Scion customer service representatives can co-browse directly with Scion.com customers, using chat and video capabilities.

Tags: Autobytel, Internet Leads, live chat, Scion

March 31, 2015 - Industry News

NADA Chief Economist Maintains 16.94 Million-Unit Prediction

The National Automobile Dealers Association maintained its 16.94 million-unit prediction for new-vehicle sales in 2015. The association’s chief economist said the trade group is revising its outlook for the Fed raising rates, as low oil and gas prices continue to limit inflation.

Tags: Consumer Spending, gross domestic product, NADA, NADA/J.D. Power Automotive Forum, New-Vehicle Sales, U.S. Auto Sales

March 31, 2015 - Industry News

Subaru Chooses SIS as Exclusive Integration Services Provider

Subaru of America has chosen Superior Integrated Solutions as its exclusive provider of integration services to facilitate data exchange between Subaru dealers and DMS vendors.

Tags: DMS, DMS integration, Subaru

March 31, 2015 - Industry News

National Automotive Experts Adds VP of Operations

Gabriella Roberts has joined the National Automotive Experts’ executive management team as vice president of operations.

Tags: employment, Hiring, National Automotive Experts

March 31, 2015 - Industry News

Consumers Would Buy Cars on Smartphones, Morpace Reports

In its monthly online survey of U.S. consumers, market research and consulting firm Morpace found that 17% of car shoppers would complete a car-buying transaction from start to finish on their smartphone.

Tags: Internet shopper, mobile app, Mobile Applications, smartphones, Survey

March 31, 2015 - Industry News

SMART Payment Plan Appoints Compliance Officer

Jackson Bigham has been named chief compliance officer of SMART Payment Plan. In that role, he will be responsible for managing SMART’s state and federal regulatory compliance and regulatory reporting.

Tags: Compliance, employment, Hiring, SMART Payment Plan

March 26, 2015 - Industry News

FTC Announces Multi-Agency Crackdown on Dealership Fraud

The FTC's enforcement sweep, which resulted in six new cases and $2.6 million in monetary judgements, marks the first time the agency has targeted add-on products and services.

Tags: Advertising, automobiles, bureau of consumer protection, consumer protection, Dealership Fraud, Federal Trade Commission, Marketing

March 26, 2015 - Industry News

Wise F&I Integrates Fusion Menu Into Sales Presentation

Wise F&I announced today that it is now integrated with The Impact Group’s Fusion Menu presentation software, allowing Wise F&I products to be sold through a customizable, low-pressure sales presentation.

Tags: F&I Products, Software, The Impact Group, Wise F&I

March 25, 2015 - Industry News

N.J. Division of Consumer Affairs Sues Used-Car Dealer

The New Jersey Division of Consumer Affairs has filed a lawsuit against a used-car dealership accused of selling used cars without disclosing prior damage and selling vehicles “as is” when they qualified for a warranty, among other things.

Tags: Deceptive Advertising, Fraud, Lawsuit, lemon law

March 25, 2015 - Industry News

Former Regulator Joins Midwest Compliance Summit

Organizers announced today that Reynolds and Reynolds’ Terry O’Loughlin, who spent 16 years in the Florida attorney general’s office, will kick off the Rules and Regulations portion of the event.

March 25, 2015 - Industry News

Calif. Dealer Association Fights New CarMax Location

The Silicon Valley Auto Dealers Association has filed an appeal with the San Jose planning department over a proposed CarMax facility, claiming it will “cannibalize” used-car sales.

Tags: California, CARMAX, Used-Vehicle Sales

March 24, 2015 - Industry News

Consumers Want Lenders to Bid for Their Business, Study Shows

Swapalease.com released a new study that shows a majority of customers aren’t interested in car-sharing services or autonomous driving. What they do want is lenders bidding for their business.

Tags: auto finance, Autonomous Driving, Car-Sharing, Leasing, Swapalease.com

March 24, 2015 - Industry News

DealerRater, J.D. Power Examine Service’s Connection to Sales

A new analysis by J.D. Power and DealerRater examines the connection between the service experience and sales. It concludes that to boost sales, dealers need to tune up their service centers.

March 24, 2015 - Industry News

Kia Approves DAS Funding for HookLogic's Mobile2Show

Kia Motors America will allow dealers to invest in HookLogic's Mobile2Show lead targeting software using 2015 Dealer Advertising Support funds.

Tags: HookLogic, Internet Leads, Kia Motors America

March 24, 2015 - Industry News

Auto/Mate, DealerPeak Integrate DMS and CRM Solutions

Auto/Mate announced an integration of its dealership management system with DealerPeak’s customer relationship management solution to benefit customers using both systems.

Tags: Auto/Mate, CRM, DealerPeak, DMS integration

March 19, 2015 - Industry News

Recalls Driving Up Service Satisfaction, J.D. Power Reports

Service satisfaction is on the rise despite the three-year increase in vehicle recalls, according to J.D. Power. The firm also reported that customer satisfaction was significantly higher at dealerships offering service express lanes.

Tags: Buick, Customer Service Index, Jaguar, JD Power and Associates, Service Department

March 19, 2015 - Industry News

CFPB to Allow Consumers to Voice Complaints Publicly

The CFPB is finalizing a policy that would allow consumers to publicly share their stories when they submit complaints to the bureau. The regulator is also seeking public comment on ways to highlight positive consumer experiences.

Tags: CFPB, Consumer Credit, Consumer Financial Protection Bureau

March 18, 2015 - Industry News

Midwest Compliance Summit Promises ‘Can’t-Miss’ Agenda

The next installment of Compliance Summit, scheduled for April 20-21, will feature high-profile compliance experts and thought leaders covering front-end compliance topics.

Tags: Compliance, David Gesualdo, Randy Crisorio, United Development Systems