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January 22, 2015 - Industry News

Cadillac to Upgrade Customer Experience at 700 Dealerships

Cadillac will be implementing a luxury focused, boutique experience at 700 dealerships in the company’s U.S. dealer network of 900 stores, according to Cadillac president Johan de Nysschen.

Tags: Cadillac, dealership marketing, Luxury Vehicles

January 21, 2015 - Industry News

Dealer-FX Integrates Services with MyDealerLot

Dealer-FX is partnering with MyDealerLot to integrate its Advisor Dashboard solution with the MyDealerLot’s Service Drive Concierge.

Tags: Customer Service, dashboard tool, MyDealer Lot, Parts and Service

January 20, 2015 - Industry News

AutoPoint Launches Online Service Recommendation Tool

AutoPoint has launched its new OwnerCare tool, which allows dealer service customers to see a digital report on their vehicle and approve any additional maintenance from their computer or mobile device.

Tags: AutoPoint, mobile solution, Parts and Service, Vehicle Maintenance

January 20, 2015 - Industry News

EasyCare Training Platform to Feature Dave Anderson

EasyCare has partnered with Dave Anderson and his LearnToLead program to deliver training to the EasyCare dealer network.

Tags: EasyCare, Training

January 20, 2015 - Industry News

New Joe Verde Book Focuses on Doubling Your Net

Joe Verde Sales and Management Training announced a new book for dealers by Joe Verde called “Double Your Net in Just 90 Days.” The book focuses on how dealers can turn sales into new profit.

Tags: Joe Verde, NADA Convention and Expo, profit, Sales Training

January 20, 2015 - Industry News

AutoNation President and COO to Retire in April

Mike Maroone will be retiring as AutoNation's president and COO in April. He will be replaced by current CEO Mike Jackson and senior executive Bill Berman.

Tags: AutoNation, COO, leadership, President

January 20, 2015 - Industry News

Auto Loan Balances Near $1 Trillion, Equifax Reports

The total balance of auto loans in December 2014 was $975 billion, representing 33.2% of total outstanding non-mortgage consumer debt, according to Equifax.

Tags: consumer debt, Delinquencies, Equifax, Equifax National Consumer Credit Trends Report

January 20, 2015 - Industry News

CDK Global Unveils Targeted Marketing Solution

CDK Global’s Audience Management solution offers a personalized online shopping experience for each car buyer by tracking their behavior on and off dealership sites.

Tags: CDK Global Inc., online marketing, target marketing

January 14, 2015 - Industry News

Haystak Digital Marketing Wins Google Customer Satisfaction Award

For the third consecutive year, Haystack Digital Marketing has been named by Google as the winner of a North America Premier SMB Partner Award in the Highest Customer Satisfaction category.

Tags: Awards, Customer Service, Google, Haystak Digital Marketing

January 14, 2015 - Industry News

DealersLink to Launch Live Online Auction at NADA

DealersLink will launch AuctionLink, a new, live auction platform, at the NADA Convention San Francisco, January 23-25. The platform has no buy or sell fees, and buyers can set automated bids.

Tags: Auto Auctions, DealersLink, NADA Convention and Expo

January 14, 2015 - Industry News

DMEautomotive Launches Mobile Customer Loyalty Program

DMEautomotive has added Mobile Loyalty to its new Drive Connect mobile app, allowing customers to track their reward points earned for dollars spent on sales and service at the dealership.

Tags: customer loyalty, DMEautomotive, Mobile Applications

January 14, 2015 - Industry News

Targeted Direct Mail Still Effective, Prospect Vision Reports

When used strategically, mail is still is delivering much stronger results than other marketing channels, according to a study from Prospect Vision.

Tags: dealership marketing, mailers, prospecting, Study

January 13, 2015 - Industry News

Ally to Make FICO Scores Available to Customers

Ally Financial Inc. will begin piloting in February a new program designed to provide customers with free access to their FICO score. The company expects to fully launch the new service this summer.

Tags: Ally Financial, Credit, FICO, Obama administration

January 13, 2015 - Industry News

Wholesale Used-Car Prices Down Slightly in December, Kontos Reports

Average wholesale used-vehicle prices fell modestly in December but remained up on a year-over-year basis, according to a report from ADESA’s Chief Economist Tom Kontos.

Tags: ADESA, Autodata Corp, Tom Kontos, Wholesale Pricing

January 13, 2015 - Industry News

Auto/Mate Introduces Online Service Scheduling, Menu-Building Solution

Rev/Mate will be rolled out in Auto/Mate’s Automotive Productivity Management Suite Fixed Ops/Mate module in 2015. The solution is designed to help service departments maximize customer pay revenue while creating a quality customer experience.

Tags: Auto/Mate, Service, service scheduling

January 9, 2015 - Industry News

KBB Predicts 16.9 Million U.S. Sales in 2015

Despite predicting that new-vehicle sales will rise above 2014 levels, the vehicle information site believes 2015 will be the slowest year for sales growth since 2009.

Tags: Gas Prices, Kelly Blue Book, New-Vehicle Sales, Transaction Prices

January 8, 2015 - Industry News

2014 U.S. Vehicle Sales Rise to 16.5 Million Units

A 10.8% new-vehicle sales increase in December capped off a year in which the industry broke through the 16 million-unit mark.

Tags: annual report, December, monthly sales, SAAR

January 7, 2015 - Industry News

Used-Vehicle Prices Remain Resilient in 2014

Stronger pricing activity and fuel price trends highlighted a better-than-expected 2014 for used-vehicle prices, which outperformed 2013 levels and beat Black Book’s initial expectation.

Tags: Black Book, used-vehicle values

January 7, 2015 - Industry News

Mercedes-Benz USA to Relocate HQ to Atlanta

Mercedes-Benz USA will begin relocating its corporate headquarters to Atlanta from its current facility in Montvale, N.J., in July.

Tags: headquarters, Mercedes-Benz, New Jersey

January 7, 2015 - Industry News

GO Financial Completes Sale of Additional Equity Interest to Manheim

GO Financial, a Phoenix-based subprime auto finance company, completed the sale of an additional equity interest in the company to Manheim.

Tags: DriveTime, equity, GO Financial, Manheim

January 7, 2015 - Industry News

CreditMiner Adds Equifax to Soft Bureau Data Portfolio

CreditMiner has reached an agreement with Equifax to deploy its Prescreen of One, a service that allows dealers to get real-time, prescreened finance offers for customers without having to collect their Social Security number or date of birth.

Tags: credit prescreening, Equifax

January 7, 2015 - Industry News

Black Book Selects New Dealer Services VP

Black Book has promoted Adam Mann to vice president of Dealer Services for its Activator Division.

Tags: Black Book, Promotions

January 6, 2015 - Industry News

AT&T to Power LoJack's Telematics Solutions

Officials with both companies say the collaboration will provide new machine-to-machine technology solutions for the connected car industry.

Tags: AT&T, Internet of Things, LoJack, Vehicle Theft, Vehicle-Recovery Device

January 6, 2015 - Industry News

New-Car Transaction Prices Reach New Record, KBB Reports

Average transaction prices in December were up nearly 3% from a year ago and nearly 1.6% from November, with Hyundai and Kia posting the largest percentage gain among major OEMs.

Tags: KBB. kbb.com Kelley Blue Book, New-Vehicle Sales, Transaction Prices

January 6, 2015 - Industry News

NIADA Partners with EFG Companies

The NIADA has partnered with EFG Companies to drive F&I profit opportunities for its independent dealer members.

Tags: EFG Companies, F&I product provider, F&I Products, National Independent Automobile Dealers Associatio, NIADA