September 24, 2013 - Industry News
Yelp filed another lawsuit against a company that allegedly posted fake reviews. This time, the complaint was filed against a law firm that successfully sued Yelp over its advertising practices.
Tags: Customer Reviews, Lawsuit, online reputation management, Yelp
September 17, 2013 - Industry News
According to the San Francisco Chronicle, the California New Car Dealers Association is seeking an investigation into Tesla Motors' advertising practices.
Tags: advertisements, California New Car Dealers Association, DMV, Investigation, Tesla
In a webinar titled, “The Seven Digital Sins of Attribution,” Cars.com offered a guide to the most common metrics mistakes and how dealers can correct the misconceptions.
Tags: Cars.com, Digital Marketing, Kirsti Correa, webinar
September 12, 2013 - Industry News
A new study predicts that online media will dominate automotive advertising this year. It also indicates that the migration to digital advertising is still in the beginning stages.
Tags: 2013 Automotive Advertising Outlook, Advertising, Borrell Associates, Brittany-Marie Swanson, budget, Online
Hooklogic’s Web2Show and Lead2Show tools will now be available to members of Dealer.com’s Certified Provider Program.
Tags: Certification, Dealer.com, HookLogic
Using the AutoSelect platform, dealers can easily sort job candidates by its red, yellow and green indicators.
Tags: Hiring, StoneEagle Group
The U.S. Department of Justice settled a lawsuit filed against the former Union Mitsubishi of Los Angeles. The suit claimed the dealer charged non-Asian customers higher interest rate markups.
Tags: Equal Credit Opportunity Act, Federal Reserve, Mitsubishi
September 10, 2013 - Industry News
TrueCar takes fire for new write-off policy that requires dealers to pay for every TrueCar user who walks through their door and buys a vehicle. The company’s chief executive said the new policy was added to provide clarity, not to punish loyal users of the service.
Tags: Brittany-Marie Swanson, Policies, Scott Painter, TrueCar, TrueCar Dealer Council, TrueCar.com
Cal Worthington, best known for his iconic TV ads that played on the most imaginative stunts to get customers to 'Go See Cal,' passed away Sunday afternoon.
Tags: Advertising, auto dealer, Cal Worthington, car dealer, Ford, Go See Cal, Marketing, obituary, Stephanie Forshee, TV commercial
Not since the fall 2007 has the industry’s SAAR reached the 16 million-unit level. The NADA also reports that August went on record for the highest monthly sales volume this year.
The technology firm’s new model compliance template and supporting worksheets are designed to help dealers develop fair lending policies and address potential credit discrimination audits.
September 6, 2013 - Industry News
The NADA issued a memo to members last week that outlines regulatory requirements for protecting the consumer information they collect. The memo follows warnings about data access from the FTC and F&I and Showroom columnist Jim Ziegler.
Tags: Brittany-Marie Swanson, Data, data protection, DMS, Federal Trade Commission, Gramm-Leach-Bliley, NADA, National Automobile Dealers Association
September 4, 2013 - Industry News
Steven Antonakes officially assumes the role of deputy director for the CFPB, the bureau announced this week.
Tags: CFPB, Richard Cordray, Steven Antonakes
The CFPB put companies that supply information to consumer reporting companies on notice, warning them that they are bound by law to investigate consumer disputes.
Tags: bulletin, CFPB, consum credit report, Consumer Financial Protection Bureau, Fair Credit Reporting Act, notice
September 3, 2013 - Industry News
As part of their settlement with the FTC, two dealers from Maryland and Ohio are prohibited from advertising discounts or prices unless the ads clearly disclose any qualifications or restrictions.
Tags: false advertisements, Federal Trade Commission, FTC, Settlement
August 28, 2013 - Industry News
Edmunds.com reached a settlement with Humankind Design Ltd., the online reputation management firm the site was suing for posting fraudulent reviews on behalf of 25 car dealers nationwide.
Tags: court, Edmunds.com, Humankind, Justin Anderson, Lawsuit, ratings, reviews, settle, Settlement, Stephanie Forshee
August 27, 2013 - Industry News
Roger Lawrence Miller, son of Larry H. Miller, passed away unexpectedly at the age of 44. He grew up working in the family’s dealerships and eventually worked in almost every operation under the Larry H. Miller Automotive Group.
Tags: Larry H. Miller Dealerships, obituary
August 22, 2013 - Industry News
AutoTrader.com will introduce a new version of dealership reviews to its site, company officials confirmed this week. Meanwhile, Kelley Blue Book is in the process of testing a ‘Dealer Ratings’ feature.
eBay Motors’ new model enables dealers to reach a national base of consumers through more efficient fixed-rate pricing.
Tags: ebay, eBay Motors
August 21, 2013 - Industry News
The initiative provides the same light with a lower utility cost. Mullinax Ford tested the bulbs and saw savings from their use.
August 15, 2013 - Industry News
This week, Yelp issued another round of consumer alerts, or pop-up messages warning customers that a business was caught ‘red-handed’ trying to purchase fake reviews.
Tags: businesses, Consumer Alert, Dealership, fake reviews, fraudulent, Kristen Whisenand, Lawsuit, reviews, Yelp
A former employee is suing Houston, Texas-based Fred Fincher Motors because he was reportedly harassed by co-workers with a stun gun, according to KHOU-11 News.
Tags: Dealership, employees, Fred Fincher Motors, harassment, Lawsuit, stun gun, sued, taser
Edmunds.com lists the Top 17 cars consumers would buy if money wasn’t an issue. Toyota led the way with three vehicles on the list, while Honda had two.
August 13, 2013 - Industry News
In a new study commissioned by Google, 81 percent of drivers said they agree that quality service is more important than price. The tech giant says the stat means dealership service departments are primed to steal business from service chains.
The CFPB was short on details when it responded last week to 35 House Republicans who requested additional information on the bureau’s review of dealer participation programs.
Tags: CFPB, Congress, Consumer Financial Protection Bureau, discrimination
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