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April 19, 2017 - Industry News

J.D. Power: Consumers Fear Tech Failures With Autonomous Cars

Compared with 2016, 11% more Gen Z consumers and 9% more Pre-Boomers say they “definitely would not” trust automated technology, according to the firm’s 2017 U.S. Tech Choice Study.

Tags: Autonomous Driving, Connected Vehicle, J.D. Power, U.S. Tech Choice Study

April 19, 2017 - Industry News

Alpha Warranty Managers Honored With National Guard Patriot Award

Employer Support of the Guard and Reserve honored two Alpha Warranty Services managers with the Patriot Award, which recognizes civilian supervisors who support service member employees, their families, and their military commitments.

Tags: Alpha Warranty Services

April 19, 2017 - Industry News

Black Book: Spring Lift Continues

High demand for pre-owned vehicles resulted in increased values, with 13 out of the 22 vehicle segments registering increases in average value, the firm reported.

Tags: Black Book, used-vehicle values, vehicle depreciation

April 19, 2017 - Industry News

F&I Express Tackles Product Cancelations

A new white paper from F&I Express proposes an automated solution to issues inherent to the F&I product cancelation process.

April 19, 2017 - Industry News

Dealers’ Choice Awards Voting Ends Today

Voting for the 2017 Dealers’ Choice Awards ends at midnight. Dealers and dealership personnel are encouraged to recognize their favorite third-party service providers and auto finance sources by participating in an online survey.

April 18, 2017 - Industry News

N.Y. Jaguar Land Rover Store Is ARCH-Compliant

The new, dual-branded, 35,000-square-foot dealership in Freeport, N.Y., is among the first in the U.S. to adopt the company’s new global ARCH retail standards.

April 18, 2017 - Industry News

Dealers Can Now Use Uber as a Shuttle Service

Uber today launched a new business program dealers can use to order rides for service customers. The new offering is the ride-hailing firm’s first one-to-many ride product.

April 18, 2017 - Industry News

NADAUCG: Used Vehicle Price Index Falls to Lowest Level Since 2010

The 1.6% rebound from February’s unexpected 1.4% drop wasn’t quite as big as the firm anticipated, but the lift was in line with the period’s 2.3% average over the previous three years.

April 18, 2017 - Industry News

Cox Names New Chief Economist, Launches Insights Division

Cox Automotive Chief Economist Jonathan Smoke

Cox Automotive has named Realtor.com’s Jonathan Smoke as chief economist and created an economic industry insights office.

April 18, 2017 - Industry News

CNA National Launches Z2 VSC Program

The new vehicle service contract offering follows a redefinition of CNA’s vehicle classing system preceded by a thorough rate review. The new offering includes coverage for rideshare vehicles titled to private individuals.

Tags: CNA National, F&I products, vehicle service contracts, Z2 Series

April 18, 2017 - Industry News

2017 Dealers’ Choice Awards: One Day Left to Vote

Voting for the 13th annual Dealers’ Choice Awards ends tomorrow. Dealers and dealership personnel, including F&I professionals, are encouraged to recognize their favorite third-party service providers and auto finance sources by participating in an online survey.

April 17, 2017 - Industry News

Dealers Lead Nation in Pursuit of Leads

A new study finds dealers as a group are outpacing other U.S. business owners in lead follow-up — despite countless missed opportunities. Photo by Andrew Malone

A new report finds dealerships put other businesses to shame when it comes to lead follow-up, but there is room for improvement.

April 17, 2017 - Industry News

Black Book: Used Vehicle Retention Index Falls to 113 Heading Into April

Since registering a score of 125.9 in May 2015, the firm’s Used Vehicle Retention Index has fallen steadily. Last year, it dropped by 6.4%. In March, the index fell from February's 113.9 to 113.

Tags: Black Book, depreciation, Used Vehicle Value Index, used-vehicle values

April 17, 2017 - Industry News

NADA: New-Car Dealerships Employ Record Numbers in 2016

According to the trade group’s NADA Data 2016 report, dealership employees had one of the highest average salaries of any industry.

Tags: employment, F&I, fixed operations, NADA Data Report, National Automobile Dealers Association, new-vehicle sales, used-vehicle sales

April 12, 2017 - Industry News

NAE/NWAN Names New President

David Neuenschwander was promoted from vice president to president after becoming an equity partner of both companies. He succeeds Kelly Price, who will now serve as CEO.

Tags: F&I products, Kelly Price, NAE, NWAN

April 12, 2017 - Industry News

Survey: Dealers Overestimating Customer Trust

The results of a survey of 400 dealers at the NADA convention indicate many dealers are overestimating customer trust, their sales team’s product knowledge, and the need to offer discounts.

April 12, 2017 - Industry News

Audi Names U.S. Sales Chief

The automaker has appointed Cian O'Brien to head sales in the United States as executive vice president and COO.

Tags: Audi, Cian O'Brien

April 12, 2017 - Industry News

Swapalease: Lease Credit Approvals Strong Again in March

Despite rising incentives and an increase in the number of lease returns to dealerships, auto dealers continue to push lease deals. And according to the online lease marketplace, approval rates have hovered above 70% for two straight months so far in 2017.

Tags: lease, Swapalease.com

April 12, 2017 - Industry News

TradeRev Adds New Features to Online Auction

The startup added a title concierge service to help dealers secure titles on vehicles purchased through its automotive exchange. The firm also added an account lookup feature so users can track all money movement between sellers and buyers.

Tags: Inventory Management, online auction, TradeRev

April 12, 2017 - Industry News

Volkswagen Boosts Warranties for 2018 SUVs

Photo of 2018 Tiguan courtesy of VW.

The German automaker recently announced it will offer a six-year or 72,000-mile warranty on its Atlas mid-size SUV and Tiguan compact SUV for the 2018 model year. The upgraded warranty marks a significant upgrade from the 2017 Tiguan.

Tags: F&I products, vehicle service contracts, vehicle warranties, Volkswagen

April 11, 2017 - Industry News

J.D. Power: Waiting Service Customers Want Snacks

The market research firm found that older customers prize complimentary snacks and beverages as well as newspapers and magazines, while members of Generation X and Y want wireless internet access.

April 11, 2017 - Industry News

Subaru Wins Best Overall Brand in KBB's Brand Image Awards

Subaru, Lexus and Ford take top honors with the highest average scores among all 12 brand watch factors. The awards are based on consumer automotive perception data from Kelley Blue Book Strategic Insights' Brand Watch study.

April 11, 2017 - Industry News

EasyCare Names New Head of Agency Experience

The F&I product provider named Sally Freeman vice president of agency experience. She joins the company in the midst of an ongoing campaign to add more agents to its roster.

Tags: EasyCare, F&I products, general agents, Sally Freeman

April 11, 2017 - Industry News

RoadVantage Adds Space, Personnel

The F&I program provider is in the midst of an expansion of its sales and customer service operations.

April 10, 2017 - Industry News

GWC Warranty Introduces Improved Coverage Lookup Tool

Owners of a GWC Warranty contract simply enter their last name and either an ID card number or the last six digits of their VIN to access a coverage snapshot. A new coverage details link also allows drivers to access a soft copy of their contract.

Tags: F&I products, GWC Warranty Corporation, Used-Vehicle Service Contracts