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May 31, 2011 - Industry News

ActivEngage Launches Live Chat Mobile Application for Auto Dealers, Dealer Groups and Manufacturers

ActivEngage, the automotive industry's premium live chat with business intelligence for dealer websites, today announced the launch of a new mobile application that offers auto dealers advanced chat functionality on hand held devices.

Tags: 2011 DCA

May 31, 2011 - Industry News

CAR-Research XRM Releases Updated Service Drive Control Manager CRM Module

CAR-Research XRM, a single-source CRM solution uniquely branded as; “XRM, Exceeding CRM”, today announced that it has released an updated version of its highly successful Service Drive Control Manager.

Tags: 2011 DCA

May 26, 2011 - Industry News

Auto Lenders Financing More Subprime Consumers in Q1, According to Experian Automotive

Experian Automotive today announced findings from its quarterly analysis of the automotive credit industry. The latest report shows that the share of loans to credit-challenged new vehicle shoppers grew by 11.1 percent in Q1 2011 compared with Q1 2010.

Tags: 2011 DCA

May 25, 2011 - Industry News

DealerTrack To Acquire eCarList

DealerTrack AAX, Inc., a subsidiary of DealerTrack Holdings, Inc., today announced that it has signed an agreement to acquire substantially all the assets of eCarList LLC, a leading provider of inventory management and merchandising solutions for automobile dealerships.

Tags: 2011 DCA

May 23, 2011 - Industry News

FordDirect Names Stacey Coopes Chief Executive Officer

FordDirect, a joint venture between Ford Motor Company and its franchise dealers, announced today the appointment of Stacey Coopes as CEO.

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May 19, 2011 - Industry News

Data Management Systems

The Data Management Systems category continues to be dominated by major players in the market, and the 2011 lineup mirrors last year’s.

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May 19, 2011 - Industry News

Inventory Management Tool

Three inventory management tools made the cut as Dealers’ Choice Award winners, and this year’s results may induce a feeling of déjà vu, considering all three companies placed the same as they did in 2010.

Tags: 2011 DCA

May 19, 2011 - Industry News

Online Auctions - Purchasing Inventory

When it comes to purchasing inventory online, two auction companies received high marks from dealers.

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May 19, 2011 - Industry News

Auction Companies - Traditional

While there aren’t a ton of players in this category, dealers continue to report high satisfaction for one company.

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May 19, 2011 - Industry News

Subprime Credit Finance

Compared to recent years, dealers have been reporting loosened subprime financing, and their ratings of subprime finance companies this year correlate. For the first time since 2008, more than three subprime credit finance companies scored well enough to earn mention.

Tags: 2011 DCA

May 19, 2011 - Industry News

Non-Captive Finance - Prime Credit

Historically, the group average in the Non-captive Prime Finance category is high compared to averages in other categories. This year, the category still fared well among dealers, with four companies receiving accolades.

Tags: 2011 DCA

May 19, 2011 - Industry News

Captive Finance - Prime Credit

For the past couple years, dealers have rated five captive finance companies high enough to make the Dealers’ Choice Awards listing. This year, however, only three companies scored recognition from their respective dealer bases.

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May 19, 2011 - Industry News

Service Contracts - Reinsurance

While the Reinsurance category is a relatively new category, it’s been around long enough for trends to emerge. For the past three years, the group average has been relatively high compared to other group averages, and two companies have proven their staying power as top providers.

Tags: 2011 DCA

May 19, 2011 - Industry News

Service Contract Provider

Familiar but different sums up this year’s winners in the Service Contract Provider category. Only one provider returned from last year, but all four companies with above-average scores have been recognized in past years.

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May 19, 2011 - Industry News

F&I Trainer

In the increasingly regulated realm of F&I, continued training is vital for dealerships of all shapes and sizes. This year, dealers recognized three F&I trainers.

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May 19, 2011 - Industry News

Internet Trainer

Compared to the other categories in the awards, the Internet Trainer category is always a high-scoring one, and this year was no different. However, the race between the top two this year was closer than ever with only 0.4 points separating them.

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May 19, 2011 - Industry News

Sales Trainer

For a second year in a row, only two sales trainers were rated well enough by their dealers to claim awards.

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May 19, 2011 - Industry News

Direct Mail

Out of all 21 categories in the Dealers’ Choice Awards, the direct mail category is the only one that has seen no movement among the top two award winners for the past four years.

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May 19, 2011 - Industry News

Chat Provider

The 2011 awards mark the first year Auto Dealer Monthly has recognized chat providers in the Dealers’ Choice Awards; however, it’s not the first time dealers have voted for chat providers.

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May 19, 2011 - Industry News

Customer Relationship Management Tool

Over the years, fluidity in the CRM category has been the norm, so when dealers rate a provider well for consecutive years, it’s a testament to the company’s staying power. This year, dealers recognized four companies, including a new top dog and two newcomers to the category.

Tags: 2011 DCA

May 19, 2011 - Industry News

Online Inventory Marketing Tool

For dealers, online inventory marketing is a key component of their digital marketing strategy, and there are several providers that help facilitate the push and pull of inventory information across the Internet. This year, dealers rated four providers high enough to be recognized.

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May 19, 2011 - Industry News

Website Design Provider

Similar to past years, several different website providers received votes from dealers; however, only two companies garnered high enough marks to take home awards.

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May 19, 2011 - Industry News

Used Vehicle Internet Lead Provider

Dealers rated only two lead providers high enough to win awards in the Used Vehicle Internet Lead category this year.

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May 19, 2011 - Industry News

Special Finance Lead Provider

Overall, dealers are happier with their special finance lead providers this year. The group average of 101.3 points is the highest it’s been since the 2006 awards.

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May 19, 2011 - Industry News

New Vehicle Internet Lead Provider

Dealers vote for several different new vehicle Internet lead providers each year, and three familiar names rose to the top in 2011.

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