April 1, 2015 - Industry News
A study conducted by global management consulting firm McKinsey & Company, in cooperation with the NADA, found that operations and marketing spend are the two biggest factors in dealership performance.
Using Autobytel’s SaleMove, Scion customer service representatives can co-browse directly with Scion.com customers, using chat and video capabilities.
Tags: Autobytel, Internet Leads, live chat, Scion
March 31, 2015 - Industry News
The National Automobile Dealers Association maintained its 16.94 million-unit prediction for new-vehicle sales in 2015. The association’s chief economist said the trade group is revising its outlook for the Fed raising rates, as low oil and gas prices continue to limit inflation.
Tags: Consumer Spending, gross domestic product, NADA, NADA/J.D. Power Automotive Forum, new-vehicle sales, U.S. Auto Sales
Subaru of America has chosen Superior Integrated Solutions as its exclusive provider of integration services to facilitate data exchange between Subaru dealers and DMS vendors.
Tags: DMS, DMS integration, Subaru
Gabriella Roberts has joined the National Automotive Experts’ executive management team as vice president of operations.
Tags: employment, Hiring, National Automotive Experts
In its monthly online survey of U.S. consumers, market research and consulting firm Morpace found that 17% of car shoppers would complete a car-buying transaction from start to finish on their smartphone.
Tags: Internet Shopper, mobile app, Mobile Applications, smartphones, Survey
Jackson Bigham has been named chief compliance officer of SMART Payment Plan. In that role, he will be responsible for managing SMART’s state and federal regulatory compliance and regulatory reporting.
Tags: compliance, employment, Hiring, SMART Payment Plan
March 26, 2015 - Industry News
The FTC's enforcement sweep, which resulted in six new cases and $2.6 million in monetary judgements, marks the first time the agency has targeted add-on products and services.
Tags: advertising, automobiles, bureau of consumer protection, consumer protection, Dealership Fraud, Federal Trade Commission, marketing
Wise F&I announced today that it is now integrated with The Impact Group’s Fusion Menu presentation software, allowing Wise F&I products to be sold through a customizable, low-pressure sales presentation.
Tags: F&I products, software, The Impact Group, Wise F&I
March 25, 2015 - Industry News
The New Jersey Division of Consumer Affairs has filed a lawsuit against a used-car dealership accused of selling used cars without disclosing prior damage and selling vehicles “as is” when they qualified for a warranty, among other things.
Tags: Deceptive Advertising, fraud, Lawsuit, lemon law
Organizers announced today that Reynolds and Reynolds’ Terry O’Loughlin, who spent 16 years in the Florida attorney general’s office, will kick off the Rules and Regulations portion of the event.
The Silicon Valley Auto Dealers Association has filed an appeal with the San Jose planning department over a proposed CarMax facility, claiming it will “cannibalize” used-car sales.
Tags: California, CarMax, used-vehicle sales
March 24, 2015 - Industry News
Swapalease.com released a new study that shows a majority of customers aren’t interested in car-sharing services or autonomous driving. What they do want is lenders bidding for their business.
Tags: auto finance, Autonomous Driving, Car-Sharing, leasing, Swapalease.com
A new analysis by J.D. Power and DealerRater examines the connection between the service experience and sales. It concludes that to boost sales, dealers need to tune up their service centers.
Kia Motors America will allow dealers to invest in HookLogic's Mobile2Show lead targeting software using 2015 Dealer Advertising Support funds.
Tags: HookLogic, Internet Leads, Kia Motors America
Auto/Mate announced an integration of its dealership management system with DealerPeak’s customer relationship management solution to benefit customers using both systems.
Tags: Auto/Mate, CRM, DealerPeak, DMS integration
March 19, 2015 - Industry News
Service satisfaction is on the rise despite the three-year increase in vehicle recalls, according to J.D. Power. The firm also reported that customer satisfaction was significantly higher at dealerships offering service express lanes.
Tags: Buick, Customer Service Index, Jaguar, JD Power and Associates, service department
The CFPB is finalizing a policy that would allow consumers to publicly share their stories when they submit complaints to the bureau. The regulator is also seeking public comment on ways to highlight positive consumer experiences.
Tags: CFPB, Consumer Credit, Consumer Financial Protection Bureau
March 18, 2015 - Industry News
The next installment of Compliance Summit, scheduled for April 20-21, will feature high-profile compliance experts and thought leaders covering front-end compliance topics.
Tags: compliance, David Gesualdo, Randy Crisorio, United Development Systems
DealerSocket has selected FlickFusion’s Video Marketing Platform as its primary video marketing platform for its DealerFire website customers.
Tags: DealerSocket, Flick Fusion, Video Advertising
ADESA has expanded its presence in the Pennsylvania auction market with the acquisition of Pittsburgh Auto Auction. This location joins two other ADESA auctions in the region, ADESA Pittsburgh and ADESA PA.
Tags: ADESA, Auto Auctions
A customer of a dealership damaged in Superstorm Sandy was forced to make payments on a trade-in he sold to the dealership last summer. After being contacted by a local news channel, the dealership arranged to reimburse the customer.
Tags: insurance, Superstorm Sandy
March 17, 2015 - Industry News
CFPB Director Richard Cordray fielded questions about dealer compliance programs and a recent study calling out the bureau’s methods for determining discrimination during a semi-annual report to Congress earlier this month.
Tags: American Financial Services Association, BISG, CFPB, Congress, Consumer Financial Protection Bureau, Richard Cordray, Study
Greg Miller is stepping down as the CEO of the Larry H. Miller Group of Companies after seven years to pursue personal interests.
Tags: CEO, Greg Miller, Larry H. Miller Dealerships, Utah
CNA National Warranty Corporation has selected Sean Harding as its new chief information officer, effective March 16.
Tags: CNA National, Hiring
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