April 12, 2018 - Industry News
Auto dealers tied for 12th out of 20 industries ranked in the eighth edition of Temkin Group’s Customer Experience Ratings. Ford and Mercedes-Benz dealers also earned top rankings.
Tags: Customer Experience, customer satisfaction, Ford, Honda, Mercedes-Benz, Tempkin Group, Toyota
October 31, 2017 - Industry News
The partnership allows the dealership’s customers to work out while their cars are being serviced. It adds to a long list of benefits Boston Volvo currently offers, including 40 courtesy loaner vehicles, daily shuttles to Boston and Cambridge and complimentary Uber transportation.
Tags: Boston Volvo Village, Customer Experience, customer serice, parts and service
October 17, 2017 - Industry News
‘Like I See It’ has already achieved best-seller status based on preorder sales. The book devotes chapters to margin compression, increased OEM control and financial reliance of their dealer partners, technology disruption and consumer preferences for digital retailing.
Tags: Customer Experience, Dale Pollak, digital retailing, inventory management, online F&I
July 24, 2017 - Industry News
The new ‘customer experience management’ platform was designed to structure, organize and streamline the sales process and give sales managers a new performance-monitoring tool.
Tags: Customer Experience, software, TagRail
June 15, 2016 - Industry News
After asking 10,000 U.S. consumers about their dealership experience, the Temkin Group found that the two manufacturers with the highest customer experience ratings were Toyota and Mercedes-Benz, according to Edmunds.com.
Tags: Customer Experience, Edmunds.com, Toyota, Volkswagen
March 22, 2016 - Industry News
GoMoto is taking its showroom customer experience platform online. This week, the firm launched GoMoto Digital, a solution that allows car buyers to begin the purchase process online and then continue the process inside the dealership simply by providing their driver's license.
Tags: CRM, Customer Experience, GoMoto, Online Buying
January 19, 2016 - Industry News
The dealership will utilize GoMoto’s HUBs, large-format kiosks and mobile software, combined with Market Scan’s application to personalize a consumer’s buying experience.
Tags: CSI, Customer Experience, GoMoto, Honda, Market Scan
January 6, 2016 - Industry News
On Dec. 29, the Federal Trade Commission announced plans to conduct a qualitative survey of consumers who have purchased and financed an automobile from a dealer within the last six months. If issues are revealed, the agency said it may consider enforcement initiatives or rulemaking.
Tags: Customer Experience, Federal Trade Commission, Financing, Survey
October 27, 2015 - Industry News
VinSolutions announced new integration between its VinConnect CRM tool and GoMoto’s Digital HUB technology.
Tags: Car Shopping, CRM, Customer Experience, GoMoto, HUB, VinSolutions
June 24, 2014 - Industry News
Car buyers believe that dealers make about five times more profit on the sale of a new car than they actually do, according to a new study commissioned by TrueCar.
Tags: Customer Experience, Profitability, Survey, TrueCar
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