November 16, 2017 - Industry News
EFG Companies issued its 2018 predictions and recommendations for the retail automotive and powersports F&I markets this week. These insights reflect another year of cautiousness as well as opportunity for dealers to navigate an uncertain business climate.
Tags: CFPB, compliance, Customer Service, digital retailing, EFG Companies, general agents, new-vehicle sales, parts and service, service drive
November 21, 2016 - Industry News
Auto/Mate Dealership Systems today announced that after its latest round of hiring, its employees have surpassed 1,000 years of combined experience working in car dealerships.
Tags: Auto/Mate, Customer Service, Dealership
July 27, 2016 - Industry News
A new study from Cox Automotive found that warranties and service contracts are keys to service retention. To realize that benefit, the study recommends that dealers allow car buyers to research service contracts before they step into their stores.
Tags: Cox Automotive, Customer Retention, Customer Service, F&I, service department
March 24, 2016 - Industry News
Customers aren't coming back to their dealerships for their repairs, according to Cox Automotive's 2016 Maintenance and Repair Study. It shows that more vehicle owners are choosing to go elsewhere because they feel they'll get a better price.
Tags: Cox Automotive, Customer Service, Maintenance, Repairs
March 16, 2016 - Industry News
The firm’s 2016 U.S. Customer Service Index (CSI) Study shows that last year’s record number of recalls is having an effect on customer satisfaction with dealer service, which declined for the first time in six years.
Tags: Customer Service, J.D. Power, service department, vehicle recall
March 8, 2016 - Industry News
For the second year in a row, EFG took home awards in three categories during the 10th annual Stevie Awards for Sales and Customer Service. The awards were handed out during a March 4 gala at the Paris Las Vegas.
Tags: Customer Service, EFG Companies, sales, Stevie Award
August 11, 2015 - Industry News
Auto/Mate Dealership Systems released a new corporate video reflecting the company’s marketing initiative, which emphasizes employee happiness.
Tags: Auto/Mate, Customer Service, employees, marketing
June 17, 2015 - Industry News
Eyewitness Surveillance announced the launch of a beta program for three products designed specifically for dealerships.
Tags: chat service, Customer Service, Finance, service department
January 21, 2015 - Industry News
Dealer-FX is partnering with MyDealerLot to integrate its Advisor Dashboard solution with the MyDealerLot’s Service Drive Concierge.
Tags: Customer Service, dashboard tool, MyDealer Lot, parts and service
January 14, 2015 - Industry News
For the third consecutive year, Haystack Digital Marketing has been named by Google as the winner of a North America Premier SMB Partner Award in the Highest Customer Satisfaction category.
Tags: Awards, Customer Service, Google, Haystak Digital Marketing
April 9, 2014 - Industry News
New auto purchasers are aging and that will have implications on many related areas, including service, according to Foresight Research.
Tags: Car Buyers, Customer Service, Foresight Research, parts and service
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