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Customer Service

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November 16, 2017 - Industry News

EFG Companies: 2018 to See Increased Focus on F&I, Service Drive, Customer Loyalty

John Pappanastos, president and CEO of EFG Companies

EFG Companies issued its 2018 predictions and recommendations for the retail automotive and powersports F&I markets this week. These insights reflect another year of cautiousness as well as opportunity for dealers to navigate an uncertain business climate.

Tags: CFPB, compliance, Customer Service, digital retailing, EFG Companies, general agents, new-vehicle sales, parts and service, service drive

November 21, 2016 - Industry News

Auto/Mate Employees Tout 1,000-Plus Years of Combined Dealership Experience

Auto/Mate Dealership Systems today announced that after its latest round of hiring, its employees have surpassed 1,000 years of combined experience working in car dealerships.

Tags: Auto/Mate, Customer Service, Dealership

July 27, 2016 - Industry News

Cox Automotive: Service Contracts, Warranties Drive Service Retention

A new study from Cox Automotive found that warranties and service contracts are keys to service retention. To realize that benefit, the study recommends that dealers allow car buyers to research service contracts before they step into their stores.

Tags: Cox Automotive, Customer Retention, Customer Service, F&I, service department

March 24, 2016 - Industry News

Only 30% of Customers Return to Selling Dealer for Service, Study Reveals

Customers aren't coming back to their dealerships for their repairs, according to Cox Automotive's 2016 Maintenance and Repair Study. It shows that more vehicle owners are choosing to go elsewhere because they feel they'll get a better price.

Tags: Cox Automotive, Customer Service, Maintenance, Repairs

March 16, 2016 - Industry News

Recalls Spur Drop in Service Satisfaction, J.D. Power Reports

The firm’s 2016 U.S. Customer Service Index (CSI) Study shows that last year’s record number of recalls is having an effect on customer satisfaction with dealer service, which declined for the first time in six years.

Tags: Customer Service, J.D. Power, service department, vehicle recall

March 8, 2016 - Industry News

EFG Honored in Three Categories at 10th Annual Stevie Awards

For the second year in a row, EFG took home awards in three categories during the 10th annual Stevie Awards for Sales and Customer Service. The awards were handed out during a March 4 gala at the Paris Las Vegas.

Tags: Customer Service, EFG Companies, sales, Stevie Award

August 11, 2015 - Industry News

Auto/Mate Video Focuses on Employee Happiness

Auto/Mate Dealership Systems released a new corporate video reflecting the company’s marketing initiative, which emphasizes employee happiness.

Tags: Auto/Mate, Customer Service, employees, marketing

June 17, 2015 - Industry News

Eyewitness Surveillance Launches Line of Dealership-Specific Tools

Eyewitness Surveillance announced the launch of a beta program for three products designed specifically for dealerships.

Tags: chat service, Customer Service, Finance, service department

January 21, 2015 - Industry News

Dealer-FX Integrates Services with MyDealerLot

Dealer-FX is partnering with MyDealerLot to integrate its Advisor Dashboard solution with the MyDealerLot’s Service Drive Concierge.

Tags: Customer Service, dashboard tool, MyDealer Lot, parts and service

January 14, 2015 - Industry News

Haystak Digital Marketing Wins Google Customer Satisfaction Award

For the third consecutive year, Haystack Digital Marketing has been named by Google as the winner of a North America Premier SMB Partner Award in the Highest Customer Satisfaction category.

Tags: Awards, Customer Service, Google, Haystak Digital Marketing

April 9, 2014 - Industry News

Aging Buyers Want Quality, Convenience, Study Shows

New auto purchasers are aging and that will have implications on many related areas, including service, according to Foresight Research.

Tags: Car Buyers, Customer Service, Foresight Research, parts and service

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