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Dealership Experience

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September 15, 2016 - Industry News

FTC Seeking Clearance to Study Car-Buying Experience at Dealerships

The Federal Trade Commission issued a second Federal Register Notice (FRN) on a proposed qualitative survey that would examine the experience of buying and financing a car at a dealership.

Tags: Dealership Experience, FTC, NADA, Survey

August 9, 2016 - Industry News

Consumers Believe Dealerships Are Unethical, Survey Shows

Results of an online survey shows that consumers believe dealerships are unethical. However, the online survey of 200 U.S. adults also shows that something as simple as posting the dealership's code of ethics can go a long way in changing perceptions.

Tags: Dealership Experience, Survey, Total Dealer Compliance

August 4, 2016 - Industry News

Carvana Enters Washington, D.C., Market

Carvana is continuing its ongoing market expansion with its official launch in Washington, D.C. The online pre-owned retailer now provides next-day delivery to nearly 103.5 million customers nationwide, including more than 13.2 million in the Washington, D.C., area.

Tags: Carvana, Dealership Experience, Online Buying

July 21, 2016 - Industry News

87% of Consumers Dislike Dealership Experience, Survey Finds

Conducted by Harris Poll on behalf of online retailer Beepi, the study revealed an apparent distrust and negative opinion of car dealerships among consumers polled. In the survey’s findings, 61% of respondents felt like they were taken advantage of at some point in the dealership.

Tags: Beepi, Dealership Experience, Millennial, Survey

July 12, 2016 - Industry News

Infiniti Dealers Ranked Highest In Treatment of Customers

Infiniti dealerships treat its customers best, at least according to the newly released 2016 Pied Piper Prospect Satisfaction Index (PSI) U.S. Auto Industry Benchmarking study. Now in its 10th year, the study measures how car shoppers are treated at the dealership.

Tags: customer satisfaction, Dealership Experience, Infiniti, Study

April 6, 2016 - Industry News

Shoppers Satisfied With Dealership Experience, Study Shows

Eight out of 10 shoppers are entering the dealership and leaving satisfied, according to the 2015 Channel Immersion and Perspectives study published by Foresight Research. And the remaining dissatisfied shoppers have suggestions for dealerships as to how to make the experience even better.

Tags: Dealership Experience, Foresight Research, Study, Survey

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