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J.D. Power and Associates

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May 31, 2017 - Industry News

J.D. Power/LMC Expect Lowest May Retail SAAR Since 2013

(in millions of units)Source: Power Information Network® (PIN) from J.D. Power

Not even record incentive spending for the month is expected to keep May retail sales on pace with a year ago, according to the two firms.

Tags: incentive spending, J.D. Power and Associates, LMC Automotive, new-vehicle sales, SAAR

March 24, 2016 - Industry News

J.D. Power: TrueCar Tops Shopper Satisfaction Rankings

TrueCar led the way in J.D. Power’s 2016 Third-Party Automotive Website Evaluation Study, followed by Carfax and Cars.com. Visual web and minimalist navigation tools were the main drivers of shopper satisfaction.

Tags: Car.com, Carfax, J.D. Power and Associates, third-party sites, TrueCar

February 24, 2016 - Industry News

Consumers on Pace to Spend More Than $32 Billion on New Vehicles in February

J.D. Power and LMC Automotive said this week that consumers are on pace to spend more than $32 billion on new vehicles this month, a first for the month of February. The two firms noted, however, that their projected 13.9 million retail SAAR is the lowest level since June and well below the 15.3 million pace set last September.

Tags: Consumer Spending, Forecast, J.D. Power and Associates, LMC Automotive, new-vehicle sales

December 1, 2015 - Industry News

Lincoln, Ford Captives Rank Highest in Customer Satisfaction, J.D. Power Reports

The firm’s annual Consumer Financing Satisfaction Study showed that Lincoln Financial Services led the way in the luxury segment, while Ford Credit ranked highest in the mass market segment.

Tags: auto finance, captive finance, Ford Credit, J.D. Power and Associates, Lincoln Automotive Financial Services

November 12, 2015 - Industry News

Embracing Tech Results in Higher Customer Satisfaction, J.D. Power Finds

In its 29th year, J.D. Power’s U.S. Sales Satisfaction Index Study showed that the use of technology tools like tablets and computer displays resulted in higher customer satisfaction.

Tags: Digital Age, F&I manager, Internet customer, internet sales, J.D. Power and Associates, tablet menu, Vehicle Sales, virtual F&I office

July 28, 2015 - Industry News

J.D. Power: Dealers Willing to Pay for Better Lender Services

The firm found that dealers are willing to pay a premium for high-quality service from finance providers, including dedicated underwriters and dealer-focused sales reps.

Tags: econtracting, Floorplan Financing, J.D. Power and Associates, Lender, underwriting and collections

July 15, 2015 - Industry News

Depreciation Slows in June, NADA Used Car Guide Reports

Used-vehicle depreciation slowed modestly in June compared to May’s more rapid pace, the firm reported this week, with prices for vehicles up to eight years in age falling 2.5% on a monthly basis in June.

Tags: J.D. Power and Associates, NADA Used Car Guide, used vehicles, used-vehicle values, vehicle depreciation

June 30, 2015 - Industry News

J.D. Power Forecasts Strongest June Sales in a Decade

New-vehicle retail sales and the retail seasonally adjusted annualized selling rate are expected to be at their highest levels for the month of June since 2005, according to a monthly sales forecast by J.D. Power and LMC Automotive.

Tags: J.D. Power and Associates, New Vehicles, Retail Sales, SAAR

May 20, 2015 - Industry News

Black Book Identifies Drivers of Stretching Loan Terms

There’s a reason captives like Ally and Chrysler Capital have expanded their appetite for longer term loans. And according to a new white paper from Black Book, it’s not just about keeping loan payments below that $400 consumer sweet spot.

Tags: Auto Loan Terms, Auto Loans, Black Book, J.D. Power and Associates, Vehicle Sales

April 2, 2015 - Industry News

Buffett Won’t Steer F&I, Defends Franchise Model

The Billionaire investor weighs in on a host of topics, from Tesla and the franchise system to his acquisition of the Van Tuyl Group and the opportunities that lie in F&I.

Tags: Automotive Forum, Berkshire Hathaway Automotive, J.D. Power and Associates, NADA, Van Tuyl Group, Warren Buffet

March 3, 2015 - Industry News

J.D. Power: In-Car Tech Impacting Dependability, Brand Loyalty

Bluetooth connectivity and voice recognition issues are the most frequently reported problems after three years of ownership, according to J.D. Power's 2015 U.S. Vehicle Dependability Study.

Tags: J.D. Power and Associates, Study, technology, Vehicle Dependability, vehicle quality

February 23, 2015 - Industry News

J.D. Power Projects Best February Sales in 13 Years

Total light-vehicle retail sales are expected to reach 1.3 million units in February, the highest total for the month since 2002, according to projections from J.D. Power and LMC Automotive.

Tags: J.D. Power and Associates, LMC Automotive, monthly sales, Retail Sales, SAAR

January 27, 2015 - Industry News

J.D. Power Projects Best January Sales in 10 Years

J.D. Power and LMC Automotive expect the industry to realize its best January for new-vehicle sales since 2004, with the firms projecting sales of 932,000 units.

Tags: J.D. Power and Associates, new-vehicle sales, SAAR

December 18, 2014 - Industry News

J.D. Power Projects Highest December SAAR in Eight Years

New-vehicle retail sales in December are expected to reach a SAAR of 14.2 million units, the highest level since 2006.

Tags: Christmas, December, holiday, J.D. Power and Associates, new-vehicle sales, Retail Sales, SAAR

November 19, 2014 - Industry News

J.D. Power: New-Car Sales Reaching Record Levels

J.D. Power’s John Humphrey told attendees of the NADA/J.D. Power Western Automotive Conference this week that new-car sales are steadily approaching the record of 17.3 million set in 2000, but with more discipline in pricing and the use of incentives.

Tags: J.D. Power and Associates, NADA, New-Car Sales

November 18, 2014 - Industry News

NADA: New-Car Sales to Rise to 16.94 Million in 2015

At the NADA /J.D. Power Western Automotive Conference this week, NADA Chief Economist Steven Szakaly predicted that new-car and light truck sales will hit 16.94 million units in 2015.

Tags: Forecast, J.D. Power and Associates, NADA, National Automobile Dealers Association, SAAR

October 28, 2014 - Industry News

Industry Could Realize Best October Since 2004, Say Analysts

The October retail sales forecasts from J.D. Power and Kelly Blue Book are in, and they are predicting a solid sales performance in what is traditionally the second weakest month of the year for car sales.

Tags: J.D. Power and Associates, KBB.com, October sales, SAAR

October 13, 2014 - Industry News

Avg. New-Vehicle Transaction Price Up $3,900 Since 2009

New-vehicle retail sales through September were at their highest level since 2005, but the rise in new-vehicle transaction prices is what has really contributed to the industry's health this year, say J.D. Power analysts.

Tags: J.D. Power and Associates, new-vehicle sales, Power Information Network, transaction prices

September 25, 2014 - Industry News

Industry Could Realize Best September Since 2007, Reports Say

New projections from TrueCar and J.D. Power show the industry heading to its best September sales month since 2007, with sales expected to be as much as 9.7% better than last year.

Tags: J.D. Power and Associates, new-vehicle sales, SAAR, September, TrueCar

July 1, 2014 - Industry News

J.D. Power: Transaction Prices Reach Record High

Transaction prices for the first six months of 2014 averaged a record $29,630. Consumer expenditures on new vehicles also reached a record high of $194 billion during the period.

Tags: J.D. Power and Associates, LMC Automotive, transaction prices, Vehicle Sales

April 23, 2014 - Industry News

J.D. Power Acquires Korrelate

The addition of the measurement and analytics firm expands J.D. Power’s capabilities to measure the effectiveness of digital advertising spending.

Tags: digital marketing, J.D. Power and Associates, Korrelate

April 10, 2014 - Industry News

J.D. Power: Prepaid Maintenance Fueling Brand Loyalty, Repurchase Rates

The percentage of vehicle owners with complimentary or prepaid vehicle maintenance packages has more than doubled during the past five years, according to a study by J.D. Power. The growth of such offerings is helping to drive up loyalty and repurchase rates for OEMs and dealers.

Tags: J.D. Power and Associates, Prepaid Maintenance, Vehicle Maintenance

April 10, 2014 - Industry News

J.D. Power: Social Media Impacting Purchase Decisions for All Generations

According to the J.D. Power’s 2014 Social Media Benchmark Study, customers are more likely to repurchase from the same brand if their social media and marketing experiences with that brand are positive.

Tags: Facebook, J.D. Power and Associates, social media, twitter, YouTube

April 8, 2014 - Industry News

DealerRater Names New CEO

DealerRater has selected former J.D. Power executive Gary Tucker as its CEO. In his new role, Tucker will be responsible for leading the company through its next phase of growth.

Tags: Dealerrater, employment, Hiring, J.D. Power and Associates

March 25, 2014 - Industry News

J.D. Power, DealerRater Announce Alliance

The alliance will integrate DealerRater’s customer ratings and reviews of car dealerships with J.D. Power’s customer satisfaction insights via the firm’s customer experience management platform.

Tags: Customer Reviews, Dealerrater, J.D. Power and Associates, online ratings

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