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parts and service

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November 16, 2017 - Industry News

EFG Companies: 2018 to See Increased Focus on F&I, Service Drive, Customer Loyalty

John Pappanastos, president and CEO of EFG Companies

EFG Companies issued its 2018 predictions and recommendations for the retail automotive and powersports F&I markets this week. These insights reflect another year of cautiousness as well as opportunity for dealers to navigate an uncertain business climate.

Tags: CFPB, compliance, Customer Service, digital retailing, EFG Companies, general agents, new-vehicle sales, parts and service, service drive

October 31, 2017 - Industry News

Boston Volvo Village Partners With New Balance Fitness Club

The partnership allows the dealership’s customers to work out while their cars are being serviced. It adds to a long list of benefits Boston Volvo currently offers, including 40 courtesy loaner vehicles, daily shuttles to Boston and Cambridge and complimentary Uber transportation.

Tags: Boston Volvo Village, Customer Experience, customer serice, parts and service

June 12, 2017 - Industry News

ELEAD1ONE Announces Integration With Recall Masters

The connection will allow users of ELEAD1ONE’s Service1One Lane Management App to access Recall Masters’ real-time vehicle recall lookup tool.

Tags: ELEAD1ONE, parts and service, Recall Masters, vehicle recall

June 8, 2017 - Industry News

AAA Spills the Truth on Oil Changes

The motor club found that synthetic oil performs nearly 50% better than conventional oil in tests. AAA also found, however, that most U.S. drivers are either unsure or do not believe the more expensive synthetic oil is better for a vehicle’s engine.

Tags: oil change, parts and service, Prepaid Maintenance

May 30, 2017 - Industry News

VenueVision Launches Centralized Text Messaging Solution for Any DMS

With autoTEXT, dealers can set a single number or different numbers for each department to manage texts from one place. Customers can text to request appointments, and staff can get repair authorization, send service status updates and service completion notifications with payment options, and more.

Tags: digital marketing, parts and service, service department, text marketing, texting

November 1, 2016 - Industry News

Unotifi Integrates myCarfax Service Shop Tools Into CRM System

With open recall information from Carfax integrated into the Unotifi Communicator platform, dealerships and service shops can alert new and existing customers about safety recalls on their vehicles.

Tags: Carfax, CRM, parts and service, Recall Management, Unotifi

August 23, 2016 - Industry News

AMS to Sponsor Mobile Wallet Giveaway at Industry Summit

Organizers of the upcoming Industry Summit have announced that Automotive Mobile Solutions (AMS) is offering a free year of mobile wallet geofencing services to the winner of a drawing at the event, which will be held Aug. 29–31, 2016, at Paris Las Vegas.

Tags: Automotive Mobile Marketing of the Year award, digital marketing, Geofencing, Industry Summit, parts and service

May 24, 2016 - Industry News

AP Poll: Two-Thirds of Americans Can’t Afford $1,000 Emergency

Conducted by The Associated Press-NORC Center of Public Affairs, the poll found that 75% of households making less than $50,000 a year would have difficulty coming up with $1,000 to cover an unexpected bill.

Tags: Consumer Buying Habits, consumer confidence, consumer debt, Great Recession, parts and service, Repairs, Service Contracts

May 17, 2016 - Industry News

Allstate Teams With Openbay on Auto Repair and Maintenance Service

The two firms have teamed up to provide vehicle owners with a faster and more efficient way to service their vehicles. The service is now available via Allstate.com, the Allstate Mobile app’s ‘My Rides’ section, and the Drivewise app.

Tags: Allstate Dealer Services, Openbay, parts and service

March 24, 2016 - Industry News

Cox to Integrate Dealertrack's Service Tool With Xtime's Retention Solutions

Cox Automotive says the integration will help dealers better capitalize on customer loyalty and operational efficiency for their parts and service departments.

Tags: Cox Automotive, Dealertrack, parts and service, Xtime

November 10, 2015 - Industry News

Panasonic to Release Service Bay-Ready Laptop

The new device, which Panasonic describes as the first fully rugged detachable laptop, will be available in February 2016 for an estimated price of $3,099.

Tags: Panasonic, parts and service, service drive, Service Tools

October 27, 2015 - Industry News

NADA: Employee Salaries at New-Car Dealerships Rise

Not only was employee turnover below the rate recorded in the private sector, dealership employees earned 29% more than private-sector workers. The study also showed that F&I had the highest ratio of women.

Tags: F&I manager, NADA, NADA Workforce Study, parts and service, Pay Plans, sales department, service department

August 25, 2015 - Industry News

DealerSocket Report Offers Tips On How to Thrive in Slow-Growth Times

DealerSocket released its annual Dealership Action Report, which emphasized the importance of formal, technology-driven processes to thrive and increase profitability during slow periods.

Tags: data mining, DealerSocket, Online Marketing, parts and service

July 7, 2015 - Industry News

Larry H. Miller Dealerships Begins Online Parts Sales

Customers of Larry H. Miller Dealerships can now order vehicle parts directly through a new e-commerce platform, currently available through 20 Larry H. Miller dealership websites.

Tags: e-commerce, Larry H. Miller Dealerships, parts and service, special order parts

June 3, 2015 - Industry News

Recall Masters Launches Marketing Platform for Factory Recalls

Recall Masters has launched the Rambo marketing program. It's designed to drive more sales and service revenue from car owners affected by factory recalls.

Tags: dealership marketing, parts and service, vehicle recall

February 4, 2015 - Industry News

Solera Holdings Acquires Service Dynamics

Risk and asset management software and services provider Solera Holdings has acquired Service Dynamics to enhance its digital offerings for dealers.

Tags: Acquisition, AutoPoint, parts and service, technology

January 21, 2015 - Industry News

Dealer-FX Integrates Services with MyDealerLot

Dealer-FX is partnering with MyDealerLot to integrate its Advisor Dashboard solution with the MyDealerLot’s Service Drive Concierge.

Tags: Customer Service, dashboard tool, MyDealer Lot, parts and service

January 20, 2015 - Industry News

AutoPoint Launches Online Service Recommendation Tool

AutoPoint has launched its new OwnerCare tool, which allows dealer service customers to see a digital report on their vehicle and approve any additional maintenance from their computer or mobile device.

Tags: AutoPoint, mobile solution, parts and service, Vehicle Maintenance

July 23, 2014 - Industry News

Bosch Enlarges Product Portfolio

Robert Bosch has enlarged its portfolio of part numbers for select product lines. A total of 47 new part numbers has been added to the Bosch offering in the braking, O2 sensor, ignition coil and oil filter lines.

Tags: parts and service, Robert Bosch

April 9, 2014 - Industry News

Aging Buyers Want Quality, Convenience, Study Shows

New auto purchasers are aging and that will have implications on many related areas, including service, according to Foresight Research.

Tags: Car Buyers, Customer Service, Foresight Research, parts and service

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