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December 13, 2016 - Industry News

Trust in Salespeople Top Painpoint for Consumers, DealerSocket Reports

Cutting transaction times was the No. 1 focus for franchised dealers in 2016, but it wasn't the top painpoint for car buyers, according to DealerSocket's 2016 Dealership Action Report.

Tags: Car-Buying Experience, DealerSocket, J.D. Power, Report, Survey, technology

November 29, 2016 - Industry News

F&I Still a Drag on Improving Transaction Times, Survey Shows

Although transaction times at dealerships are improving, there are still roadblocks in the process that are holding dealerships back from reliably achieving transactions times below the one- and two-hour mark, according to a survey fielded by eLend Solutions.

Tags: CSI, Dealership, eLend Solutions, F&I , Survey, Transaction Times

October 18, 2016 - Industry News

Survey: Consumers Dissatisfied With How Dealers Resolve Complaints

Results of an online consumer survey conducted by Total Dealer Compliance show high levels of consumer dissatisfaction with how dealers resolve their complaints.

Tags: Complaints, compliance, Survey, Total Dealer Compliance

September 15, 2016 - Industry News

FTC Seeking Clearance to Study Car-Buying Experience at Dealerships

The Federal Trade Commission issued a second Federal Register Notice (FRN) on a proposed qualitative survey that would examine the experience of buying and financing a car at a dealership.

Tags: Dealership Experience, FTC, NADA, Survey

September 14, 2016 - Industry News

Consumers Want Price Transparency From Service Centers, Survey Finds

Price uncertainty is the No. 1 reason a customer won’t visit a dealership’s service center for maintenance, according to results of a survey commissioned by Record360.

Tags: Pricing, Record360, Service Center, Survey, Transparency

August 9, 2016 - Industry News

Consumers Believe Dealerships Are Unethical, Survey Shows

Results of an online survey shows that consumers believe dealerships are unethical. However, the online survey of 200 U.S. adults also shows that something as simple as posting the dealership's code of ethics can go a long way in changing perceptions.

Tags: Dealership Experience, Survey, Total Dealer Compliance

July 26, 2016 - Industry News

Car Buyers and Shoppers Crave Advanced Technology, Study Shows

Findings from a new IHS Automotive global consumer survey indicate that new advanced technologies and increased connectivity are driving consumer preferences as they consider new vehicles.

Tags: IHS Automotive, Survey, Vehicle Technology

July 21, 2016 - Industry News

87% of Consumers Dislike Dealership Experience, Survey Finds

Conducted by Harris Poll on behalf of online retailer Beepi, the study revealed an apparent distrust and negative opinion of car dealerships among consumers polled. In the survey’s findings, 61% of respondents felt like they were taken advantage of at some point in the dealership.

Tags: Beepi, Dealership Experience, Millennial, Survey

May 31, 2016 - Industry News

Consumers Hungry for Used Leases, Survey Says

A survey conducted by Swapalease.com found that both dealers and car buyers are interested in used-vehicle leasing. Top used vehicles consumers would like to lease include the Cadillac Escalade, CTS, and the Jeep Cherokee, while dealers would like to offer used leases on the Buick Regal, Cadillac CTS and Chevrolet Cruze.

Tags: Lease, Survey, Swapalease.com, Used Vehicles

April 26, 2016 - Industry News

Consumers Want an Online Car-Buying Experience From Dealers, CDK Global Survey Shows

A CDK Global survey found that a large percentage of car shoppers want dealer websites to offer more of the car-buying experience online. Information from the survey also found that the majority of respondents felt more comfortable starting the car-buying process on a dealer's website as opposed to a third-party site.

Tags: CDK Global Inc., Online Shopping, Survey

April 19, 2016 - Industry News

Consumers Prefer Compliant Dealerships, Survey Shows

A survey that targeted both consumers and car dealers found that the majority of consumer respondents favored dealerships that adhere to federal regulations. However, survey results also reveal that the majority of dealerships polled did not offer their employees comprehensive compliance training.

Tags: compliance, Consumer Buying Habits, Survey, Total Dealer Compliance

April 6, 2016 - Industry News

Shoppers Satisfied With Dealership Experience, Study Shows

Eight out of 10 shoppers are entering the dealership and leaving satisfied, according to the 2015 Channel Immersion and Perspectives study published by Foresight Research. And the remaining dissatisfied shoppers have suggestions for dealerships as to how to make the experience even better.

Tags: Dealership Experience, Foresight Research, Study, Survey

March 10, 2016 - Industry News

FICO Survey: Millennials Prefer to Avoid the F&I Office

Results of a survey conducted by FICO revealed that Millennials still seek the freedom and the convenience of owning their own car. They just don't want to finance their next purchase through a dealership.

Tags: FICO, Financing, Millennials, Survey, Vehicle Ownership

January 19, 2016 - Industry News

Vehicle Reliability a Growing a Concern for Car Buyers, J.D. Power Finds

The J.D.Power 2016 U.S. Auto Avoider Study examined the reasons consumers purchased, rejected and avoided models in the marketplace during 2015. According to the survey, vehicle reliability has become a top consideration.

Tags: Car Buyers, car buying, J.D. Power, Study, Survey

January 6, 2016 - Industry News

FTC Plans to Study the Auto-Buying Experience

On Dec. 29, the Federal Trade Commission announced plans to conduct a qualitative survey of consumers who have purchased and financed an automobile from a dealer within the last six months. If issues are revealed, the agency said it may consider enforcement initiatives or rulemaking.

Tags: Customer Experience, Federal Trade Commission, Financing, Survey

September 30, 2015 - Industry News

Dealers Who Leverage Data Sell More, AutoAlert Finds

Consumers are keeping their cars longer and consequently buying fewer vehicles over their lifetime. But results of a new survey from AutoAlert shows that dealers can sell more cars when they use customer data to reach out to potential buyers.

Tags: AutoAlert, data mining, Survey

March 31, 2015 - Industry News

Consumers Would Buy Cars on Smartphones, Morpace Reports

In its monthly online survey of U.S. consumers, market research and consulting firm Morpace found that 17% of car shoppers would complete a car-buying transaction from start to finish on their smartphone.

Tags: Internet shopper, mobile app, Mobile Applications, smartphones, Survey

January 28, 2015 - Industry News

Grey Dominates Car Colors, Swapalease.com Reports

Eighty percent of the cars and trucks in the Swapalease.com auto lease marketplace are in the gray family, including white and black.

Tags: Survey, Swapalease.com

June 24, 2014 - Industry News

TrueCar: Car Buyers, Dealers Have “Trust Gap”

Car buyers believe that dealers make about five times more profit on the sale of a new car than they actually do, according to a new study commissioned by TrueCar.

Tags: Customer Experience, Profitability, Survey, TrueCar

March 12, 2014 - Industry News

Survey: Women Prefer Shorter Leases

Swapalease.com found that most women are looking for a shorter lease commitment than men, and that they ultimately may not return to leasing after their current experience.

Tags: Survey, Swapalease.com

March 12, 2014 - Industry News

Survey Uncovers Most Common Car-Buying Objections

An informal online survey conducted by Joe Verde Sales & Management Training Inc. found that the most common car-buying objection before the salesperson has a commitment is, “I’ll think it over and get back to you.”

Tags: Joe Verde, Objection Handling, Survey

November 12, 2013 - Industry News

AutoUSA: Financing Tools Generate Best Website Leads

More than half of the respondents of the AutoUSA annual Internet marketing survey said online credit applications were the best source of online leads. Nearly as many dealers indicated that chat applications were the best source.

Tags: AutoUSA, Internet Leads, Objection Handling, Survey, Website

October 17, 2013 - Industry News

eBay Motors: Car Shoppers Want Streamlined Experience

Nearly half of consumers who purchased a vehicle in the last five years want a confirmed price on a car before heading to the dealership. They also only want to spend only 30 minutes to an hour shopping.

Tags: Car Shopping, Dealer Websites, ebay, eBay Motors, Mobile, Survey

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