NAPLES, FL — TimeHighway.com today announced that it has been selected by Saturn as an approved vendor for online service appointment scheduling. It will enable Saturn retailers to offer customers the ease and convenience of making a real-time, online confirmed service appointment from the dealership’s website.
“Internet customers are accustomed to a true interactive experience and expect instantaneous response and TimeHighway.com provides this. From the initial launch of the Saturn brand, Saturn and Saturn dealers have placed tremendous emphasis on the ‘Saturn customer experience’. TimeHighway’s leading edge technology will assist in continuing to enhance that Saturn experience for its customers,” commented Karen Dillon, TimeHighway.com President.
TimeHighway.com replaces telephone-based scheduling with Internet technology that enhances the effectiveness and customer satisfaction of the dealership. By scheduling appointments directly through the dealer website, customers make confirmed appointments instantly without call-backs.
• The customer makes a confirmed appointment from the dealership’s website
• The customer receives an immediate confirmation email
• The customer receives a courtesy reminder email the day prior to the appointment
• The dealership can easily generate an email or text message advising the customer when the services on their vehicle are completed
• The dealership can easily generate a Thank You email after the vehicle is picked up
• The dealership can easily generate a No Show email to those customers who do not keep their appointment
• The dealership can create and launch any service special email campaign it wishes to have sent to its customers
TimeHighway.com puts the service department’s schedule on the dealership website, making it possible to schedule appointments 24 hours a day, 7 days a week, from anywhere.
All appointments are scheduled on the website through TimeHighway.com. When customers access the dealer website, they select their services, choose from the available appointment dates and times and make their appointment. It is simple, effective, and opens a whole new world for the dealership’s customer, creating an electronic “link” for communications.
“TimeHighway's on-line, real-time appointment scheduling system has dramatically increased our number of on-line service appointments. Customers find it very easy to use. In fact they up sell themselves when they scroll through the menu of services. We also have had remarkable results by using the TimeHighway system to e-mail service specials to our customer database,” commented Tom Kennedy, Service Manager, Saturn of Fishers.
“The support provided by TimeHighway.com has been exceptional. I highly recommend you use TimeHighway for your customers' convenience in scheduling their own service appointments,” Kennedy added.
TimeHighway.com was specifically developed for the retail automobile industry by retail automobile experts.
Most dealerships today still rely on the telephone for their customers to call and book an appointment. The concept behind TimeHighway.com© is to replace or enhance this telephone-based process with Internet technology to improve the effectiveness of scheduling appointments and offer new advertising and communication channels for dealerships and their customers. This is not an appointment request form; this is the premier real-time, online service scheduling system that is customizable to current dealership processes.
When the dealership’s customer schedules their service appointment, they receive an immediate confirmation e-mail, as well as a courtesy reminder email the day prior to their scheduled appointment. The reduction in inbound telephone calls allows the service advisor to spend more quality time with customers, thus increasing the dollars per R.O., and increasing customer satisfaction and loyalty.