DALLAS, Texas — EFG Companies, the creator of the Hyundai Assurance program, was awarded the Blue Seal of Excellence by the National Institute of Automotive Service Excellence (ASE), based upon the required certification level of its claims organization.
The certification recognizes EFG for its customer service excellence and the quality of repairs on behalf of contract holders. Earlier, this year, EFG certified its entire field team with the Association of Finance and Insurance Professionals (AFIP).
“Our clients rely on our expertise when it comes to negotiating quality repairs for their customers,” said Barry Carter, chief operating officer. “Our claims administration reflects back on their business and brand. By demonstrating our high level of expertise with this certification, we are giving our clients even greater confidence that all claims will be handled expertly, efficiently and respectfully, promoting a positive overall customer experience and driving greater customer loyalty for their business.”
This ASE certification provides legitimacy to both the repair shop and the claims administrator by signifying their level of expertise and recognized standard of their technical knowledge, officials said.