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New Tool Helps Dealers Send Recall Notifications

June 25, 2014

SAN FRANCISCO, Calif. — Recall Angel, a SaaS-based vehicle-recall notification dashboard from Zonic Design, is designed to help auto dealers quickly communicate OEM recall notifications to their customers.

In the last 30 days, 39 recalls involving more than 10 million vehicles have been reported by the National Highway Traffic Safety Administration. Recall Angel helps auto dealers manage this increasing volume of safety recalls being issued by the NHTSA and demanded of OEMs, officials said.

“Zonic Design’s Recall Angel is a timely solution for all auto dealers whose customers are being impacted by OEM vehicle recalls,” said Brian Ramphal, Zonic Design CEO. “We have created a tool that greatly improves communication efficiency with consumers and helps dealers qualify their information with a user-friendly interface. OEM's don't always make recall records easily accessible to their dealers.”

As a BDC-centered dashboard tool, Recall Angel ensures that detailed recall information is communicated using personal telephony outreach to subscribing dealers’ customers. Telephony ensures that these vital messages are delivered, officials said.

Recall Angel not only identifies all vehicles covered by a specific recall, but it also uses a VIN decoder to categorize recalls by specific VINs. Thus, Recall Angel is able to drill down to specific makes, models, trim levels and model years covered by a broader recall, giving dealers specific, detailed recall and service data.

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