ALBANY, N.Y. — Auto/Mate Dealership Systems has introduced Rev/Mate, an online service scheduling and menu building solution for auto dealers.
Rev/Mate will be rolled out in the Automotive Productivity Management Suite (AMPS) Fixed Ops/Mate module in 2015. Rev/Mate is designed to help service departments maximize customer pay revenue while creating a quality customer service experience, officials said.
"Rev/Mate puts knowledge and power into the hands of the customer, giving them a better experience and allowing them to make informed decisions," said Mike Esposito, President and CEO of Auto/Mate Dealership Systems. "In turn, this increases customer retention rates and dealership profitability."
Rev/Mate scheduling software offers service departments a dealer-branded solution that enables customers to schedule appointments at their convenience. Additionally, customers can view their vehicle history, request a specific service advisor and request transportation, if needed. Appointment confirmations and reminders are delivered via e-mail and texts. Real-time updates appear in the service appointment module within AMPS, so service employees can easily convert appointments into ROs with a click of a button.
Rev/Mate includes a menu-building solution that creates trust and confidence with VIN-specific factory recommended services. Additionally, dealers can create and customize their own recommended maintenance and repair menus for the customer to choose from. The menu builder presents good/better/best recommendations with transparent pricing, communicates with parts for efficiency inventory pulls and includes service advisor notes on specific service recommendations for improved customer consultations.
Additionally, Rev/Mate provides detailed measurement reports and reliable information for managing service capacity. It supports and is scalable to all dealer sizes, from single stores to large auto groups.
Auto/Mate’s AMPS’s service suite provides dealers with a comprehensive DMS solution for their service and parts departments. The suite offers advanced auto dispatch, electronic RO and mobile lane check-in capabilities, as well as productivity boosting and reporting features that increase service department profitability.