WESTLAKE, Texas — Solera Holdings, Inc., a provider of risk and asset management software and services to the automotive and property marketplace, including the global P&C insurance industry, have announced the acquisition of 100% of the equity interests of Service Dynamics, Inc. Service Dynamics’s appointment scheduling, workflow and customer communication technology extends the reach of Solera’s value-added software for the dealership service department.
By streamlining communication and improving customer interaction, Service Dynamics enhances the vehicle owners’ service, maintenance and repair (SMR) experience. Combining Service Dynamics technology with AutoPoint’s inspection and service recommendation applications provides the dealership with a growing, integrated set of tools for increasing operational effectiveness and driving higher customer satisfaction, officials said.
“The acquisition of Service Dynamics is the latest in a series of SMR investments that add efficiency, transparency and convenience to vehicle repair,” said Tony Aquila, Solera’s founder, chairman and chief executive officer. “Adding Service Dynamics to our growing digital garage will enable dealerships to deliver an enhanced service experience that engages the owner in the management of their vehicle assets.”