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Texas Dealers Could Face Fines Over CarGurus’ Business Practices

April 30, 2015

By Brittany-Marie Swanson

Dealers could face fines over CarGurus' advertising practices. At issue is the way the company lists used-car prices on its site, including projected savings below market value and price drops.
Dealers could face fines over CarGurus' advertising practices. At issue is the way the company lists used-car prices on its site, including projected savings below market value and price drops.

AUSTIN, Texas —The Texas Department of Motor Vehicles Enforcement Division issued a cease-and-desist letter to CarGurus and the Texas Automotive Dealers Association (TADA) last week, stating that it will take enforcement action against dealerships if the automotive shopping site does not revise its advertising practices within 30 days.

At issue is the way CarGurus lists the prices of used vehicles on its website, including projected savings below market value and price drops. “… A savings claim or discount offer is prohibited except to advertise a new motor vehicle,” the DMV’s letter, obtained by F&I and Showroom, read, in part. “No person may advertise a savings claim or discount offer on used motor vehicles.”

The Texas DMV Enforcement Division says that unless CarGurus removes the “offending advertisements” within 30 days, it will take action against dealerships with inventory listed on the site to the tune of $10,000 in administrative penalties each day a violation occurs, as well as other disciplinary actions.

Industry pundits like F&I and Showroom and Auto Dealer Monthly columnist Jim Ziegler have been critical of CarGurus’ business practices, claiming, among other things, that the firm displays dealers' inventory on its site without their knowledge.

“I personally view CarGurus as the most hostile, anti-dealer website yet,” Ziegler wrote in a June 2013 column. He also placed the blame on other lead-generating sites like Cars.com for feeding dealer inventory to CarGurus.

“Another thing I don’t like about CarGurus.com is the site rates dealers and their deals,” Ziegler wrote, in part. “Labels, from my understanding, include ‘Great,’ ‘Good,’ ‘Fair’ or ‘Bad’ dealers. What gives the site the right to do this? And what standard is it using to rate these deals?”

On Wednesday, CarGurus Director of Legal Allison Beakley contacted Texas dealers alerting them to a call between the company and the DMV’s Director of Enforcement Bill Harbeson and Corrie Alvarado, the enforcement attorney who signed the cease-and-desist letter. The call is scheduled to take place today, April 30.

“We plan to resolve this issue promptly and prior to the 30-day deadline,” Beakley wrote. “In addition, we will update you by Tuesday, May 5, of the results of our call with the Texas DMV and the status of the issue.”

A CarGurus spokesperson, who confirmed the firm works with more than 6,000 U.S. dealers and gets inventory feeds from more than 100 sources, including inventory hosts, vehicle OEMs and other third-party lead providers, said the company is working with the Texas DMV to resolve the issue.

“We are working closely with the Texas Department of Motor Vehicles on this issue, and we expect to have a resolution very soon,” read the statement the CarGurus spokesperson issued to F&I and Showroom. “Once resolved, we will communicate immediately with our dealer customers in Texas.”

Copied on the Texas DMV’s cease-and-desist letter to CarGurus was Karen Phillips, executive vice president and chief counsel for the TADA. In an interview with F&I and Showroom, she said the association won’t be involved in today’s discussion between the Texas DMV Enforcement Division and CarGurus.

“That’s between the two of them,” she said of today’s call. “I did send out the information to my membership to let them know what was going on.”

Phillips added that dealers are subject to the jurisdiction of the agency for their own advertising and if they have an agreement with CarGurus to market their inventory, but she doubted dealers would be held responsible for any advertising violations if CarGurus posted their inventory on its site without their knowledge.

“If an entity has web-scraped their information and the dealer doesn’t know about it, then I’m certain that the agency will take that into account,” she noted. “And I think that might be an issue where if I were to receive a complaint from the agency, and I could show that I had not signed up with whatever service provider that is, because I don’t have a contract with them, then I think the agency would take that into account when deciding whether or not to go forward with the complaint.”

Comments

  1. 1. Langley Steinert [ May 01, 2015 @ 08:10AM ]

    As the CEO and founder of CarGurus, I wanted to set the record straight. CarGurus is actively working with the Texas DMV and should have a full resolution in the next few weeks. More importantly, Texas dealers are NOT subject to any fines at this point as the Texas DMV has granted a waiver for fines as we work with the Texas DMV on a solution. Please see the attached notice from the Texas DMV about there being no fines at this time: goo.gl/PzE4xU

  2. 2. Terrance Willinghamsmith [ May 11, 2015 @ 09:57AM ]

    As someone who works with dealers on a regular basis, your practices are received as at best a race to the bottom, and at worst - deceptive. I hope your new business model to drive traffic unawares, as well as leads that are being paid for re-distributed to other dealers, finds its footing in something easier to understand...

  3. 3. Fred Billings [ May 11, 2015 @ 12:26PM ]

    I would like to know how my vehicle inventory is showing up on CarGurus? I believe it is being scraped directly from my website.

  4. 4. Jim [ May 13, 2015 @ 06:21AM ]

    Cargurus uses the sleazy business practice of scraping your Web page inventory and then attempting to sell leads back to you.

  5. 5. sami [ May 20, 2015 @ 12:39PM ]

    CarGurus is the best in the business for the money. Autotrader has been raping us for years. i wished the State would leave them alone and allow the consumer to get the best deal possible.

  6. 6. Daniel Greene [ June 16, 2015 @ 08:34PM ]

    https://www.quora.com/CarGurus-com-steals-inventory-from-my-website-Is-this-legal

    very shady company Car Gurus is

  7. 7. Joe Consumer [ June 18, 2015 @ 10:56PM ]

    I'm just a user of sites like CarGurus and have no legal background. Why would any of this be illegal or be considered a problem? The dealers publish information about their inventory for public consumption. CarGurus spreads that information. People use that information top buy cars from the dealers. Seems like a win win win.

  8. 8. Joe Consumer [ June 18, 2015 @ 10:56PM ]

    I'm just a user of sites like CarGurus and have no legal background. Why would any of this be illegal or be considered a problem? The dealers publish information about their inventory for public consumption. CarGurus spreads that information. People use that information top buy cars from the dealers. Seems like a win win win.

  9. 9. Joe Consumer [ June 18, 2015 @ 10:56PM ]

    I'm just a user of sites like CarGurus and have no legal background. Why would any of this be illegal or be considered a problem? The dealers publish information about their inventory for public consumption. CarGurus spreads that information. People use that information top buy cars from the dealers. Seems like a win win win.

  10. 10. Michael hansum [ July 12, 2015 @ 12:45AM ]

    This is a great site and I found the rating of how good the the price was very helpful. The auto notiification alerted me to a price drop and then I bought the Mercedes I was intereted in. I do not feel the local dealer would have sold this car to me without this feature. All of the above complaints are from sad little stores that can not comete. Luckily you will be driven out of business.

  11. 11. Maria Morrison [ July 19, 2015 @ 12:58PM ]

    I love CarGurus! I have bought several car based on the info on this site. I pitted 2 dealers against each other and got a GREAT deal on a Saturn Skye convertible I bought a few years back. Is THAT what is so objectionable? That consumers might come in armed and dangerous with information?

  12. 12. Average Carbuyer [ July 23, 2015 @ 11:20PM ]

    Just another set of dinosaur laws that will go extinct as progress continues. Why shouldn't a consumer be allowed to get opinions (and they are just opinions) about whether something is a good deal or not?

  13. 13. Carl F. Miller [ July 26, 2015 @ 03:16PM ]

    When it comes to "honesty and repuitation", used car dealers rank lower than lawyers and politicians. Cargurus, and other such information providers offer a very important tool to potential buyers of used vehicles by providing valuable information about those used vehicles. They simply offer an "opinon" as to the price, the worth, and the honesty of a potential deal. What's wrong or illegal about that? Anyone reading a listing on Cargurus or other such sites are under no pressure or obligation to accept or deny that information---"unlike when dealing with a used car salesperson." Frankly, i would "trust" the folks at Cargurus and Carsforsale before I would trust any used car salespersons. Leave Cargurus alone!!!!!

  14. 14. Carl F. Miller [ July 26, 2015 @ 03:33PM ]

    N.A.D.A. and Kelly Blue Book are similar to Cargurus and others when it comes to providing information about vehicle prices. what is so different about what these two companies are doing?; NOTHING. Anytime the state and its nabobs neb into the private business affairs of citizens, they screw somethng up. Citizens do not need the state and its idiots doing the thinking for them. It will be a terrible disservice to potential used car buyers if the state prevails in its idiocy. The last time I read the U.S. Constitution, it still guaranteed to all citizens "the right to be let alone." Citizens of Texas ought to contact their politicians and demand that they take action to ensure that that "right" is protected, and that the state's idiots recognize it or be punished.

  15. 15. Carl F. Miller [ July 26, 2015 @ 03:57PM ]

    To Cargurus and all other such providers of valueable information about used vehicles, your services are much needed and greatly appreciated by everyone (everyone except used car dealers, thier salespeople, and the state pygmies that is). I have personally been saved from purchasing several used cars mainly because of the information provided on Cargurus, Carsforsale, and other such sites. if it were not for these companies providing the valueable information they do provide about used vehicles, I, as well as thousands of other unsuspecting potential buyers would be in the dark (like state idiots are) when thinking about purchasing a used vehicle. As expected, the only parties complaining about Cargurus and other such information providers "are the very persons who must be watched and investigated; used car dealers and their salespeople." As the saying goes "anytime and everytime the state and its idiots get together; some portion of a citizen's property is in danger." If you don't want to be in the "dark" when thinking about buying a used vehcle, then support Cargurus and other such companies who will show you the "light." Forewarned is Forearmed. Thanks Cargurus and all other such information providers. .

  16. 16. Satyendra Pratap Singh [ July 27, 2015 @ 05:42AM ]

    All car dealers are not alike. Some of them are very honest I can give you my example last year I have purchased a pre-owned Audi car and the dealer given me all the documents related to the car including history, insurance, accident report. On the basis on these thing i could know that the car is in good condition. The website of the dealer is http://www.bigboytoyz.com/inventory/used-cars/audi

  17. 17. James Garber [ July 27, 2015 @ 10:40PM ]

    Wow Texas DMV . You are paid by tax payers, not car dealers . Obviously somebody took a pay off . Let's investigate the investigator. Car gurus is doing nothing wrong . They find people the best deals . I've gotten great deals on my last 3 cars thanks to these people . The only people they are hurting is dealers who want to overcharge and high pressure people into paying to much right here right now instead of driving around and pricing vehicles. Fight this non sense Car Guru's

  18. 18. Al Jons [ August 19, 2015 @ 02:25PM ]

    Never trust a used car dealership that won't place a price on a used car. Sites like Cargurus are a big help for the buying public. It give people the tools to buy at a fair price. If dealer weren't trying rip people off, they would not have a problem with these sites.

  19. 19. Auto Dealer [ August 29, 2015 @ 06:16PM ]

    what give car guru the right to access a dealerships inventory without the permission from the dealership. This is obtaining dealership customer data illegally. This practice is unsettling.

  20. 20. Ken_HKG [ September 02, 2015 @ 02:24AM ]

    What is illegal about it?

  21. 21. Bob Huang [ September 03, 2015 @ 08:46AM ]

    Why is this illegal? This is absolute not illegal. According to Texas Dealership Manual which can be found here.
    http://www.txdmv.gov/reports-and-data/cat_view/13-publications/58-dealers/144-dealer-manual.

    The subsection that they are referring to is in Chapter 10 - Advertising, specifically 10.20.e
    "Used Vehicles. A SAVINGS CLAIM OR DISCOUNT OFFER MAY NOT BE ADVERTISED ON USED MOTOR VEHICLES."

    However this law and regulation was intended to applied to actual car dealerships. The ones that actually holds and sells the titles to used vehicles. CarGuru is and should be exempted from this regulation because it is an information aggregate, similar to Google, Yelp, and other services. A price history does not construe a savings claim nor a discount as any user of the site can attest. Understandably when CarGuru attempts to do a price comparison that may cross into a legal gray area due to obfuscation of the original comparison. However because CarGuru is in fact not a dealership nor affiliate with one, the applicability of the aforementioned law cannot be justified.

    So why did the Texas DMV send a C&D letter to CarGuru forcing them to remove this amazing feature? Simple. It prevents the end user specifically you to finding out if the dealership is holding onto a vehicle for a long time and is willing to sell it at a lower cost. It allows YOU the end user to search quickly for the same/similar vehicle across multiple dealership and negotiate the best rate among them. As for reviewing the dealership itself, reviews are generated by user fed content, if the dealership provides bad service the end user YOU should know about it from other users. They are merely attempting to prevent negative information from freely disseminating to the public.

  22. 22. Bob Huang [ September 03, 2015 @ 08:47AM ]

    Why is this illegal? This is absolute not illegal. According to Texas Dealership Manual which can be found here.
    http://www.txdmv.gov/reports-and-data/cat_view/13-publications/58-dealers/144-dealer-manual.

    The subsection that they are referring to is in Chapter 10 - Advertising, specifically 10.20.e
    "Used Vehicles. A SAVINGS CLAIM OR DISCOUNT OFFER MAY NOT BE ADVERTISED ON USED MOTOR VEHICLES."

    However this law and regulation was intended to applied to actual car dealerships. The ones that actually holds and sells the titles to used vehicles. CarGuru is and should be exempted from this regulation because it is an information aggregate, similar to Google, Yelp, and other services. A price history does not construe a savings claim nor a discount as any user of the site can attest. Understandably when CarGuru attempts to do a price comparison that may cross into a legal gray area due to obfuscation of the original comparison. However because CarGuru is in fact not a dealership nor affiliate with one, the applicability of the aforementioned law cannot be justified.

    So why did the Texas DMV send a C&D letter to CarGuru forcing them to remove this amazing feature? Simple. It prevents the end user specifically you to finding out if the dealership is holding onto a vehicle for a long time and is willing to sell it at a lower cost. It allows YOU the end user to search quickly for the same/similar vehicle across multiple dealership and negotiate the best rate among them. As for reviewing the dealership itself, reviews are generated by user fed content, if the dealership provides bad service the end user YOU should know about it from other users. They are merely attempting to prevent negative information from freely disseminating to the public.

  23. 23. Bob Huang [ September 03, 2015 @ 08:47AM ]

    Why is this illegal? This is absolute not illegal. According to Texas Dealership Manual which can be found here.
    http://www.txdmv.gov/reports-and-data/cat_view/13-publications/58-dealers/144-dealer-manual.

    The subsection that they are referring to is in Chapter 10 - Advertising, specifically 10.20.e
    "Used Vehicles. A SAVINGS CLAIM OR DISCOUNT OFFER MAY NOT BE ADVERTISED ON USED MOTOR VEHICLES."

    However this law and regulation was intended to applied to actual car dealerships. The ones that actually holds and sells the titles to used vehicles. CarGuru is and should be exempted from this regulation because it is an information aggregate, similar to Google, Yelp, and other services. A price history does not construe a savings claim nor a discount as any user of the site can attest. Understandably when CarGuru attempts to do a price comparison that may cross into a legal gray area due to obfuscation of the original comparison. However because CarGuru is in fact not a dealership nor affiliate with one, the applicability of the aforementioned law cannot be justified.

    So why did the Texas DMV send a C&D letter to CarGuru forcing them to remove this amazing feature? Simple. It prevents the end user specifically you to finding out if the dealership is holding onto a vehicle for a long time and is willing to sell it at a lower cost. It allows YOU the end user to search quickly for the same/similar vehicle across multiple dealership and negotiate the best rate among them. As for reviewing the dealership itself, reviews are generated by user fed content, if the dealership provides bad service the end user YOU should know about it from other users. They are merely attempting to prevent negative information from freely disseminating to the public.

  24. 24. John Doe [ October 02, 2015 @ 07:55AM ]

    The problem is the dealers are the stereotypical "USED CAR SALESMAN" which has historically had a sleaze to them. Sites like the ones mentioned, know it or no,t are creating more foot traffic for your lot. for everyone that uses these sites there are hundreds more looking curiously to try you out. Dealers don't want the prices posted and comparison shop, what you want to do is monopolize an area, so you get to gouge people with an over blown base price and these mythical fees that are "SCUMMY" business practices. So if this America and you participate in Capitalism take heed to if you can overinflate 30-200 percent then you can take a little TRANSPARENT COMPETITION.

  25. 25. Lilly Taggert [ October 21, 2015 @ 12:21PM ]

    Yes, telling people which dealer is over charging or priced fairly is a real crime! How can a deal be rated? Simple math. Our governments require us to suspend logic to understand them.

  26. 26. Lawrence [ November 15, 2015 @ 05:23PM ]

    Hmmm..... out of 50 states in the union, only Texas has a problem with Car Gurus and their listing practices. Why am I not surprised !

  27. 27. Ken [ December 18, 2015 @ 02:33PM ]

    I guess they don't have freedom of speech in Texas. Car Gurus ratings are their opinion and it's up to the consumer to accept it or not. I use the site and it gives the consumers a tool for buying a car. I bet you can follow the money from the dealers association right to the politcians.

  28. 28. Lori [ January 02, 2016 @ 09:41AM ]

    I believe car gurus helps keep car dealers legitimate. Too many dealers have been too deceptive in their tactics for far too long. I would not consider buying a new or used car without consulting car gurus. Transparency in the car buying world is a win win for all, unless your dishonest!!!

  29. 29. Marc [ January 07, 2016 @ 02:04PM ]

    For those who are defending Car Gurus use of dealership data I have a simple question. Do you have a Facebook page? Would you like it if I took all your photos from Facebook and posted them on a website, then advertised the website asking people to come view your photos? Of course not. You would feel that it's an invasion of your privacy. Just because a dealer puts data on their own website doesn't give a company the right to re-publish it.

  30. 30. Deb Arelline [ January 14, 2016 @ 02:47PM ]

    As a sales manager at a New Car Dealership in Southern California, I love Car Gurus. The leads we get are solid, and they do not charge us an arm and a leg. Thank you Car Gurus, for being the only lead provider out there that's not a total rip off!

  31. 31. steve [ January 24, 2016 @ 11:01AM ]

    What the general public dosen't understand is that pricing has little to do with the quality and buyer's satisfaction with the car they end up with. A cheap (least expensive) offering may, and is more likely to be, an inferior choice. Car Gurus leads you to think that the higher priced dealers are just ripping you off. Buying cars simply because one's odometer reads less, or has a lower than average price is a mistake waiting to happen.

  32. 32. John [ January 27, 2016 @ 02:38AM ]

    And dealers are charging thousands over actual cost of the car price,if their not shady? Why is Texas making a stink if they say its overpriced? Its all BS,they CANT penalize a dealership over that either. They just showed how corrupt Texas is!!! And dealers use a BS book at trade in,and thats ok? Kelly blue book is ACCURATE on used car trade in or private sale pricing.

  33. 33. John [ January 27, 2016 @ 02:52AM ]

    And why the hell is the dept of motor vehicles sending a cease and decease letter? Amazing not 1 Texas autodealer did.....if a dealer posts pics and info on a car,its PUBLIC knowledge first of all. Yet they DONT complain on the traffic and calls they get due to Car Guru!!! Whoever started this needs to read the law,understand nothing illegal was ever commited,and then FIRED! I hope Car Guru counter claims with a LAWSUIT!!!

  34. 34. Patrick Stephens [ January 28, 2016 @ 04:49AM ]

    The reason the DMV is involved at all, is because believe it or not the state controls new car dealer territory look it up. And believe it or not car sales tax revenues are in many states, not just Texas, the biggest revenue stream a state has. So obviously the state wants that stream to be kept higher not lower, their best interest is not the consumer. Ever wonder why they bailed out the auto manufacturers and not the banks holding all the 401 k's at the federal level? Just look into the history of car dealerships, you will find all the answers, a state makes close to 1800 per new car sold. Car Guru is doing a great service I have used them to find my son a used Toyota at a good price and am using them now to find a Honda for my work commute. Great company.

  35. 35. Not greedy [ February 14, 2016 @ 04:47PM ]

    Car gurus you are doing something that should of been done a long time ago....I love your site it is extremely helpful and it's to bad that there are assholes out there that are nothing but greedy and couldn't care less if you are buying one of the most expensive things that you will ever pay for in your life as long as they can charge whatever they want....why doesn't the law ever help the consumer? It always seems to go the way of greed.

  36. 36. Not greedy [ February 14, 2016 @ 04:48PM ]

    Car gurus you are doing something that should of been done a long time ago....I love your site it is extremely helpful and it's to bad that there are assholes out there that are nothing but greedy and couldn't care less if you are buying one of the most expensive things that you will ever pay for in your life as long as they can charge whatever they want....why doesn't the law ever help the consumer? It always seems to go the way of greed.

  37. 37. san [ March 16, 2016 @ 06:14AM ]

    car guru is win win for consumers.

  38. 38. Ray Hofmann [ April 06, 2016 @ 09:13AM ]

    It is sites like Car Guru and Carfax that have exposed the corruption in the used car industry which according to federal reports is on the increase. Watch out for "clocked" vehicles.

  39. 39. Chyleen [ April 09, 2016 @ 09:51AM ]

    Car Guru is great .

  40. 40. John [ April 21, 2016 @ 01:32AM ]

    What gives DMV the right to cast comment? Since when are they even part of the auto industry? Now their making laws what another site is doing? Why doesnt DMV go after car dealers for their new trend on selling cars by "market value ", which they upload CarGuru daily and do a price search what their exact cars are going for in a 200 mile radius. Every dealer is now $1500 to $2100 more on their asking price.

    Went to buy a Benz E350,2010 with 75k,asking $21,750...test drove it,then asked rock bottom price,they told me its market value no haggle pricing.Yet i showed them the exact car,miles,etc, going for $17,200...after 20 minutes,were willing to sell it to me at $16,200 cause i walked out the showroom.

    Where was the Texas DMV to interfer in this car dealer monopoly corruption price fixing? Seriously go back to selling plates and titles,let the CONSUMER whose "paying" use any source to get a true car deal !

  41. 41. Brandon [ May 04, 2016 @ 10:23AM ]

    I couldn't agree more. I love those features of CarGurus and it's a shame how corrupt this industry appears to be.

  42. 42. Clifton Gladney [ May 05, 2016 @ 07:56PM ]

    To me it is a ripoff when you see a car you like and speak to a sales person and make an appoint to come in and see or buy that car and you drive a couple of hundred miles just to be told that it sold at a late night sale even after saying that it would be there for you to see or buy. Very disappointed.

  43. 43. FJRFKUTFUGJHMDU FUHRJUYUJ [ May 18, 2016 @ 05:50AM ]

    SMNHTA

  44. 44. Jay [ May 29, 2016 @ 04:36PM ]

    I support the consumer's right to get the best deal possible on a car purchase, especially used car. I have spent a lot of time searching Car Guru and love the site. If Texas DMV shuts this company down I will simply shop one of the near by states and bypass Texas dealers altogether. I believe this is one legal battle the state will loose if it goes to court. I also agree it is all about the money. Clearly the balance of power in the car business is shifting away from the dealers in favor of the consumer. Welcome to the electronic age boys. If you don't like the new business model then I suggest you find another line of work. We all need to contact our state representatives and make our feelings known. DMV needs to be reigned in.

  45. 45. Leonard [ May 30, 2016 @ 08:51PM ]

    CarGurus is my favorite car website. Texas doesn't stand a chance of stopping the internet wave. The car industry may not like it because it helps the consumer make informed decisions. The car industry has always used hidden pricing structures. Back in the days befor the internet the Kelly Blue Book was a secret and as the internet now points a spot light on the car industry and forces competition. The music industry fought Napster and the internet then lost almost everything. The consumer wins.The car dealers are happy or pissed off depending on their pricing. Who would complain about free advertising and low cost lead generation. A bad car dealer would -- that's who. Go jump in a lake Texas DMV.

  46. 46. Bubba B [ May 31, 2016 @ 12:45PM ]

    All of these comments are hogwash posted by Car Gurus.

  47. 47. Chris [ May 31, 2016 @ 03:49PM ]

    As a possible purchaser of a lightly used heavy Duty / super duty pickup I find it blatantly irresponsible and deceptive the way vehicles are listed. For instance a Dodge Super Duty SLT model with cloth interior is listed as a "Laramie" model which has leather interior, typically Navigation, sunroof, powe sears, heated seats, etc. The SLT model has none of the options like leather, nav, heated seats, sunroof, etc.; therefore it is deceptive practice and false advertisement when listed as a certain model which demands more money only to make it look like you are getting a fair deal when in fact you are not. Being that car gurus is very well entrenched in the online sales and marketing of cars makes it crystal clear that they are aware of the differences in vehicle models. So why when a vehicle is a SLT (basic cloth interior and very basic options) would it be listed as a much higher valued vehicle? Car gurus knows the answer to that. So do we. I think that if car gurus changed that practice from a consumer standpoint I would have no complaints and honestly would appreciate the app and enjoy it.

  48. 48. Tony [ June 12, 2016 @ 12:13AM ]

    Wait, what's that? Consumers are being armed with knowledge and can walk into a dealership prepared and ready? Better put a stop to that! - Texas DMV

  49. 49. Nancy Cagle [ July 03, 2016 @ 04:52AM ]

    A consumer searching for a used Honda CRV in Atlanta I think Cargurus is a wonderful website to use. I have had Honda dealership hangup on me because I am now educated on pricing. Cargurus will state good deal bad deal however it is in the area or part of the country. Arizona buyers may not want all wheel drive where as NY may thus the market price unless averaged regionally ism't any value.
    Bait and switch is a type of automobile fraud is the issue. Using cargurus and checking price history a consumer can see that the dealerships will lower a price down and down until the consumer foot traffic increases then raise the price.This is not a fair practice. The dealer in Duluth ga has the same vehicle for 287 days on the lot. I have tried to buy the same vehicle twice. I took a picture of the VIN on the first test drive then again months later on a second test drive. I have given that dealership a huge negative because this is not fair. The consumers should have a chance to voice the review of the dealership. We consumers are now informed and know for a few hundred dollars I'll fly to a city, buy a vehicle and drive back home over a weekend to save four grand.

  50. 50. jWilfred Sugiyama [ August 05, 2016 @ 12:19AM ]

    I used Cargurus info on a car which described the features that include: 1. moonroof, 2. navigation, 3. solar roof. For these 3 reasons I brought the car and had it shipped to Hawaii. Upon pick up, the car had none of the 3 items that I specifically wanted in a car. When I called the dealer he said: They send the vin number and the car description is done by Cargurus. I now have a car that I don't want. HELP. What can I do now?

  51. 51. Andy Consumer [ August 17, 2016 @ 12:43PM ]

    TX DoT is helping the TX dealers be out of business in a hurry... if I cannot look at a vehicle's price history (like I would with other issues at CarFax) I'll just simply look to buy my vehicle out of state. As it is, there are tons of vehicles being brought into TX for registration, leaving dealers in the dust... so long suckers!!!

  52. 52. Chad Larenton [ August 21, 2016 @ 05:06PM ]

    Ferd Berfel gave me a quarter and called it a day.

  53. 53. Julie [ August 31, 2016 @ 08:51AM ]

    Luv CarGurus!

  54. 54. Tom [ September 08, 2016 @ 01:47PM ]

    I feel sure that no one besides me reads all the comments so no one will probably ever see this. However, to me, the best thing Cargurus does is tell me how long it has been on the lot. That is a better gauge if it is a good deal or not. If it has been there 60+ days, the dealer is usually WAY more motivated to sell.

  55. 55. Dvae [ September 19, 2016 @ 05:13PM ]

    DMV needs to read the Texas Texas Constitution. Since one has freedom of the press, if the information published is factually accurate, the constitution guaranties the right to publish that information. One can not make speaking the truth illegal.

 

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