BURLINGTON, Vt. — Dealer.com, a Cox Automotive brand, has partnered with Contact at Once! to integrate the firm’s chat and text solutions.
This is not the first alliance for Contact At Once! and Dealer.com. In 2013, the companies worked together to incorporate chat in Dealer.com’s Control Center, making it simple for dealer clients to use instant messaging to connect with car shoppers and view the impact of chat performance. Dealer.com clients will now be able to select from options that include fully managed and co-managed chat and text.
“Contact at Once! has a history of delivering leading chat and text products and services,” said Wayne Pastore, senior vice president of Dealer.com. “The Contact at Once! tools allow us to give dealers a powerful, convenient and mobile solution to better connect one-on-one and service car buyers wherever they are, whenever they need help.”
John Hanger, general manager of Contact At Once!, added: “Those services can help dealers round out a comprehensive solution for connecting with online and mobile shoppers. Dealer.com understands the power of giving consumers the options to chat and text and wants to make the implementation, from integration to invoicing, straightforward for their dealer clients. We are proud to be selected as their provider.”
Dealer.com (Booth #1124C) and Contact At Once! (Booth #4407C) will be demonstrating their solutions at this month’s National Automobile Dealers Association Convention & Exposition (March 31–April 3) in Las Vegas.