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Sold Calif. Dealership Leaves Customers With Worthless Lifetime Service Package

November 3, 2016

LONG BEACH — Hundreds of customers who bought cars at Hooman Toyota are angry after losing perks of an offer they paid into following the dealership's change of ownership, according to NBC 4 News.

And although the dealership was part of a larger auto group — the Hooman Automotive Group — that still operates other Toyota stores, a company spokesperson told the news outlet that those dealerships will not honor the lifetime packages.

Consumer attorney Stuart Talley noted that this situation could be a case of misleading advertisement. A reasonable person, he said, would be safe to assume that a service package offered by one Toyota dealership within a dealer group could also be used at another Toyota dealership bearing the same name.

For the rest of the story, visit NBC 4 News.


  1. 1. Bubba B-Boy [ November 14, 2016 @ 09:10AM ]

    It's a shame that this dealer group won't honor the contracts at other affiliated stores. I'm curious though... we were told that it is illegal to advertise maintenance for life in California, e.g. "All new and used vehicles come with free oil changes and tire rotations for as long as you own the vehicle." How was Hooman able to do this without running afoul of the AG? Are there any lawyers who can weigh in on this?


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