TORONTO — Digital media solutions provider VenueVision has launched autoTEXT, a centralized texting solution that lets staff seamlessly connect with their customers, regardless of their dealer management system. This solution is designed to improve communication and service department productivity through better and faster messaging.
With autoTEXT, dealers don't have to rely solely on staff mobile phones and costly cellular plans to communicate with customers; everyone has access to a centralized desktop system that sends and receives texts. Dealers can set a single number or different numbers for each department to manage texts from one place. Customers can text to request appointments, and staff can get repair authorization, send service status updates and service completion notifications with payment options, and more.
"Poor customer communication remains the biggest obstacle for dealerships to overcome," says Dave Hooper, president of VenueVision. "By improving the service experience, dealerships will also improve shop productivity exponentially and get full visibility on customer communications. This is a win-win for dealerships."
Parts departments can also use autoTEXT to notify customers when a special order arrvies, and sales departments can create and confirm sales appointments or test drives, follow up with customers and answer questions.
autoTEXT packages start at $139 per month per store, and are available to dealerships in Canada and the United States. Packages for unlimited users, unlimited data and optional payment capabilities through Mobile Cashier are also available. For more, click here.