ATLANTA — ELEAD1ONE today announced a partnership with Recall Masters Inc., a provider of automotive recall news, data, training, and communications, to integrate real-time vehicle recall lookup into the Service1One Lane Management App.
The Service1One lane application gives advisors a customer-service tool that streamlines the lane process. On a tablet, advisors can quickly view customer appointment information, service history, pricing menus, inspections, and real-time recall information — all from the palm of their hand.
“Trust can be a hard thing to establish with service customers. To discover that their vehicle needs to stay in longer for a recall repair – or even worse, that they have a recall which the dealership failed to repair — is not exactly great for customer relations,” said Chris Miller, president of Recall Masters. “Our integration with ELEAD1ONE’s Lane Management Application enables the dealership to inform customers about any open recall in real-time while the initial check in and inspection are done. This then helps build trusting relationships between automotive dealers and their customers.”
Bill Wittenmyer, a partner with ELEAD1ONE, added: “We all know that service lanes can get hectic. Our aim is to provide dealers with the tools to increase service efficiency and give customers the ultimate service experience. With the huge level of vehicle recalls, informing customers of any that affect their vehicle can be a major pain point for most auto dealers. Service departments will greatly benefit from real-time recall status information integrated with our Service1One Lane Management App.”