People, Process, Reviews
February 1, 2013
Harper Auto Square has always lived off of its reputation. So, when it needed to get its good name online, it installed a process for collecting reviews...
BDC Spells Success at Mike Anderson Chevrolet
November 30, 2012
Kimberly Long talks about the great success Mike Anderson Chevrolet has had with the perfect business development center (BDC) and customer relationship...
Training in the F&I Office
November 26, 2012
Auto Dealer Monthly editor Kimberly Long explains where dealerships should focus their F&I training efforts. From engaging the customer and creating...
Strengths and Weaknesses of Inventory Management Processes
October 26, 2012
Kimberly Long, editor at Auto Dealer Monthly, discusses how to tackle your inventory management process to make your dealership successful. Kimberly...
Express Auto Emphasizes the R in CRM
September 19, 2012
Customer relationship management can be particularly challenging for buy here pay here dealers. Express Auto has tackled this challenge by focusing on...
Finding the Right Balance in CRM at Germain BMW of Naples
August 22, 2012
At Germain BMW of Naples, the store’s customer relationship management strategy was built around maintaining the balance between handling leads efficiently...