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People, Process, Reviews

February 1, 2013
Harper Auto Square has always lived off of its reputation. So, when it needed to get its good name online, it installed a process for collecting reviews...

BDC Spells Success at Mike Anderson Chevrolet

November 30, 2012
Kimberly Long talks about the great success Mike Anderson Chevrolet has had with the perfect business development center (BDC) and customer relationship...

Training in the F&I Office

November 26, 2012
Auto Dealer Monthly editor Kimberly Long explains where dealerships should focus their F&I training efforts. From engaging the customer and creating...

Strengths and Weaknesses of Inventory Management Processes

October 26, 2012
Kimberly Long, editor at Auto Dealer Monthly, discusses how to tackle your inventory management process to make your dealership successful. Kimberly...

Express Auto Emphasizes the R in CRM
Express Auto Emphasizes the R in CRM

September 19, 2012
Customer relationship management can be particularly challenging for buy here pay here dealers. Express Auto has tackled this challenge by focusing on...

Finding the Right Balance in CRM at Germain BMW of Naples
Finding the Right Balance in CRM at Germain BMW of Naples

August 22, 2012
At Germain BMW of Naples, the store’s customer relationship management strategy was built around maintaining the balance between handling leads efficiently...