Q&A: Your Smell Affects Your Sales
March 6, 2018
Aromachologist Farah Abassi creates custom scents that energize car buyers and complement their dealerships’ brands, décor, and demographics.
Q&A: Fix Your Hiring Process and Reduce Turnover
February 16, 2018
Dealership hiring expert Scott Brinkman shares strategies and insights you can use to attract and retain quality applicants to build a highly qualified,...
Q&A: Why You Mishandle Your Best Leads
February 7, 2018
Digital Air Strike’s Alexi Venneri discusses the results of the company’s latest mystery-shopping study and how dealers can improve the timing and quality...
Q&A: Service Retention Is Your Lifeboat
July 14, 2017
Online appointment-scheduling is a good first step for dealers looking to improve the customer experience in the service lanes.
No More Excuses
May 22, 2017
The editor convenes a dealer brain trust to tackle the product knowledge gap.
Sink or Swim
May 11, 2017
Former educator and oil field worker Cody Finney has survived and thrived at Lone Star Dodge Chrysler Jeep Ram.
The Ultimate Profit Machine
April 6, 2017
Job Pimentel brings 30 years of automotive industry success to his new role as GM of New Country BMW in Hartford, Conn.
Data Control and the DMS
March 29, 2017
Learn how Mike Esposito changed careers from engineering to auto retail and dealer software.
The Lost Art
March 13, 2017
The editor has seen the good, the bad and the ugly version of the vehicle walkaround.
Nine Months in Hell
February 10, 2017
Former restaurateur Tim Denton’s matchless work ethic and dedication to training have pushed him to new heights of success at Five Star Ford Lincoln.