Q&A: Service Retention Is Your Lifeboat
July 14, 2017
Online appointment-scheduling is a good first step for dealers looking to improve the customer experience in the service lanes.
No More Excuses
May 22, 2017
The editor convenes a dealer brain trust to tackle the product knowledge gap.
Sink or Swim
May 11, 2017
Former educator and oil field worker Cody Finney has survived and thrived at Lone Star Dodge Chrysler Jeep Ram.
The Ultimate Profit Machine
April 6, 2017
Job Pimentel brings 30 years of automotive industry success to his new role as GM of New Country BMW in Hartford, Conn.
Data Control and the DMS
March 29, 2017
Learn how Mike Esposito changed careers from engineering to auto retail and dealer software.
The Lost Art
March 13, 2017
The editor has seen the good, the bad and the ugly version of the vehicle walkaround.
Nine Months in Hell
February 10, 2017
Former restaurateur Tim Denton’s matchless work ethic and dedication to training have pushed him to new heights of success at Five Star Ford Lincoln.
Let’s Do This
January 17, 2017
Former police chief Tracy Heid capped a whirlwind first year at Mad City Mitsubishi by hitting the 40-car mark and earning 2016 Sales Pro of the Year honors.
How to Be More Social
December 16, 2016
Social marketing experts from dealerships around the country share advice for starting a meaningful dialogue with your community, generating organic,...
December 2, 2016
Amy Bannor’s no-nonsense approach to sales has paid dividends for Fargo, N.D.’s Corwin Chrysler Dodge Jeep Ram.