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Marcom Technologies Launches All-in-One Training Program

The customizable training platform takes Marcom’s expertise from over 30 years of training...

The customizable training platform takes Marcom’s expertise from over 30 years of training automotive professionals and helps dealerships plan, organize, and execute a strategic training initiative that will drive operational efficiency and accountability across their store.

Video

F&I Tip of the Week: The Five Elements

Most of us will process and retain a story better than we process or retain facts, and a good...

Most of us will process and retain a story better than we process or retain facts, and a good story can make the difference between your customer identifying with the value of the benefit and saying "no thanks." UDS's John Tabar shares the five elements of a good story in this Tip of the Week.

Article

Cupcakes and Etch

Sometimes you will get a deal thrown at you that is going to be an uphill battle. Instead of...

Sometimes you will get a deal thrown at you that is going to be an uphill battle. Instead of losing motivation, look at it as two things: a challenge and a teaching opportunity.

Article

Change Is Required

The automotive industry is going through rapid change, facing additional costs associated with...

The automotive industry is going through rapid change, facing additional costs associated with personnel, benefits, and retention, and depending on a steady stream of additional customers to replace those customers that have defected. So how do you change how you conduct business to meet the current challenge?

Video

F&I Tip of the Week: Avoiding Down Time

What should you do, or say, to fill the time when recalculating payments to illustrate the...

What should you do, or say, to fill the time when recalculating payments to illustrate the customer's choices? Tune in to this F&I Tip of the Week with John Tabar of UDS to find out!

Article

F&I in a Post-COVID-19 World

The last few months have been strange — we aren’t sure what next week will look like, and many...

The last few months have been strange — we aren’t sure what next week will look like, and many of the goals for 2020 are in question because our ability to earn money has been compromised. So, the quicker we can adapt, the better opportunity we will have for success in the future.

Video

Tip of the Week: Are You An Early Riser?

How early do you get out of your office and engage the customer? Top F&I managers know that the...

How early do you get out of your office and engage the customer? Top F&I managers know that the sooner they engage the customer, the better. Tune in to this Tip of the Week with John Tabar of UDS.

Article

Pruning Time!

Today’s reality is presenting us with both challenging times as well as countless possibilities....

Today’s reality is presenting us with both challenging times as well as countless possibilities. Success is reserved for those that dare to prune their process to assure future growth in skills and profits.

Video

Are You a Believer

Do you believe in your products or do you just sell them? It's a fair question. Here's a another...

Do you believe in your products or do you just sell them? It's a fair question. Here's another question that will help you find out ... What products are you currently enrolled in to protect your own personal vehicle? If the answer is none, that might be an indication that you are not a true believer after all. UDS' John Tabar encourages you to believe in the products you are selling to help the customer believe in their value.

Video

Getting the Most Out of Your Menu

With the increasing demand to generate revenue from the business office today, coupled with the...

With the increasing demand to generate revenue from the business office today, coupled with the number of products available and the client's lack of focus, makes maximizing your menu challenging. Trent White with American Financial's F&I University is here to share a solution to help get the most out of your menu.

Article

Hot Coffee

Everyone wants power and freedom, yet no one wants accountability. We won’t ever change the...

Everyone wants power and freedom, yet no one wants accountability. We won’t ever change the consumer, but if we better understand their behavior, we can better prepare ourselves for some of the pitfalls of dealing with the general public.