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It’s a Process: How BPM Benefits Dealers
Omnichannel systems are backed by business process management, which works behind the scenes to manage the components of online and instore sales.
March Madness: How to Coach Your Rookies
Give green peas a fair chance at success by playing to their strengths, building trust in the process, adjusting when needed, and allowing them to close deals.
Q&A: Your Smell Affects Your Sales
Aromachologist Farah Abassi creates custom scents that energize car buyers and complement their dealerships’ brands, décor, and demographics.
Will Somebody Please Get That?
Phone skills are severely lacking in dealerships today, but one GM has a plan you can use to be sure every caller gets the right answer.
A Dealer Win, and a Couple of Lessons
Hudson recounts the inspiring tale of a dealer who prevailed in a lawsuit in the consumer-friendly state of Maryland.
Status Checks Save Service Customers
Use this five-step plan to improve your status check process, prove you value your customers’ time, and keep them coming back to your shop.
End Sexual Harassment at Your Dealership
Successful anti-harassment training requires dealers to acknowledge that some employees simply don’t see the point.
Fraud Alert: Dealer Loses $88K to ID Thief
A web-savvy sales manager made a sweet deal that went sour when the ‘buyer’ turned out to be a sophisticated online scammer.
Q&A: Fix Your Hiring Process and Reduce Turnover
Dealership hiring expert Scott Brinkman shares strategies and insights you can use to attract and retain quality applicants to build a highly qualified, diverse and productive workforce.
President Donald Trump’s first year in office was marked by soaring stock prices and a series of international incidents, leading to uncertain economic prospects in 2018. Photo by Gage Skidmore via Flickr 3 Challenges Dealers Face in 2018
Big data, the economic and political landscape, and reputation management lead the list of pressing concerns for dealers heading into the new year.

DP's Office News

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J.D. Power’s Finbarr O’Neill Joins APCO Holdings Board
Finbarr O’Neill, who is set to retire from J.D. Power this month, was weighing his options for retirement when the vehicle service contract administrator invited him to join its board of directors.
RouteOne, MaximTrak Streamline F&I Process With New Functionality
The new functionality allows product documents from the 110-plus F&I product providers connected to MaximTrak’s sales and F&I solution to be included in RouteOne’s econtracting package for a single, electronic consumer signing ceremony,
myKaarma Launches SmartAssist AI for Fixed Ops
myKaarma’s new artificial intelligence tool was designed to help dealership personnel communicate with customers throughout the service process.
Pearl to Debut Pre-Owned Marketing Platform at NADA 2018
Pearl Technology Holdings plans to unveil a ‘next-generation’ used-vehicle sales platform at this month’s NADA convention.
vAuto Debuts Dealership Digital Assistant
Billed as the first digital assistant designed specifically for auto retail, vAuto’s Nexi was designed to drive efficiency in inventory management and sales.
Edmunds Lists Five Star Dealer Award Winners
More than 350 U.S. dealers earned recognition in Edmunds’ sixth annual Five Star Dealer Awards, including 25 Five Star Premier designants.
Affinitiv Tackles Service Absorption in New Ebook
‘Why Service Absorption Is a Dangerous Number’ offers a detailed guide on how to grow service profits using revenue per units-in-operation.
Cox Launches Accelerate in Vegas Market
Cox Automotive’s new connected retail platform was designed to connect the online and in-store process to drive faster car deals.
NADA Foundation Launches Major Workforce Initiative
The foundation’s board of trustees has approved plans and funding for a largescale workforce initiative aimed at promoting the value of dealership jobs. Fundraising is set to begin in 2019.
Black Book: Used Retention Index Rises on Early Spring Selling Activity
The spring selling season got off to an early start, leading to a slight month-over-month uptick in the firm’s Used Vehicle Retention Index. The big question is how the harsh weather that has recently struck parts of the country will impact values moving forward.