DP's Office

Useful Articles

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How to Escape the Tech Crunch
The dealership of the future will run on seamless technology platforms that eliminate the need for standalone solutions.
Find Technology That Supports Your Winning Strategy
Arm yourself with the three questions every dealer should ask of every technology provider.
NQDC Plans Help Dealers Attract and Retain Top Talent
Get the skinny on nonqualified deferred compensation plans and learn how they create a competitive advantage for dealers who wish to attract the best candidates and keep them on the payroll.
Create the Best Reward System for Your Team
Rebuild your dealership's employee-recognition program by offering tangible, personally valuable rewards for a job well done.
How to Get an Unlimited Marketing Budget
Break out of the budget trap and spend the money you need to generate more leads and sell more vehicles.
Focus on Fixed Ops: How to Thrive After Peak SAAR
When sales plateau, service and parts revenue becomes paramount. Use this three-part plan to optimize your fixed ops revenue.
Top 5 States for New Dealerships
Check out five states NADA Data indicates could be the ideal location for your next dealership.
Are Your Customers Smarter Than Your Salespeople?
Your sales pros need access to as much vehicle information as their customers do.
Q&A: Service Retention Is Your Lifeboat
Online appointment-scheduling is a good first step for dealers looking to improve the customer experience in the service lanes.
5 Things You Should Expect from a Tech Support Team
Dealer technology expert believes empathy, intelligence, attention to detail, a winning mindset, and teamwork are essential components of an effective tech support team.

DP's Office News

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TrueCar Settles California Dealer Suit
TrueCar has agreed to switch California auto dealers from a pay-per-sale to a flat-fee subscription model and double their indemnity to $50,000 to settle a lawsuit brought by the California New Car Dealers Association.
RouteOne Processes Industry's First Remotely Executed Finance Contract
RouteOne moved the industry closer to the fully online transaction by executing the first remotely captured, electronic customer signature on an indirect finance contract. The executed contract was booked with Toyota Financial Services.
Scott Painter’s Fair Now Offers Insurance Coverage
Through a partnership with risk-management services provider Assurant, Fair's digital flexible ownership platform now allows consumers to add insurance coverage when they sign for a pre-owned vehicle through its mobile app.
Fed Reserve Raises Interest Rates
One industry analyst said the quarter-point hike will result in new-vehicle sales dropping below 17 million units in 2018, noting that the Fed Reserve’s previous three increases are responsible for fewer new leases and this year’s shift from new to used.
TransUnion: Subprime Pullback to Continue in 2018
Replacement demand from hurricanes Harvey and Irma should provide a temporary boost in new-vehicle demand to open 2018, but TransUnion officials said consumers will shift toward the used-vehicle market as finance sources continue to tighten credit underwriting standards.
Spireon Launches GoldStar Enterprise
Spireon has added new monitoring and workflow features to its GoldStar GPS solution for large, multi-rooftop dealers and auto finance sources.
ActivEngage Completes 700Credit Integration
ActivEngage announced the addition of a 700Credit-powered financial qualification feature to its dealer-focused omnichannel communications solution.
Cox Automotive Files Antitrust Lawsuit Against CDK Global
Add Cox Automotive to the growing list of tech vendors and dealers alleging that CDK and Reynolds and Reynolds Co. conspired to eliminate competition for data integration services and seize control over dealer and third-party data.
Black Book: Vehicle Values Down in November
After a steady October, used-vehicle values fell slightly in November. Black Book officials said the decline was typical of the holiday season.
NAE/NWAN Earns Pillar Award for Community Service
National Automotive Experts was honored with a Medical Mutual Pillar Award for Community Service, presented by Smart Business.