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Sales Pro of the Month: Tony Makes It Easy
Sales Pro of the Month Tony Ortega regularly reaches the 30-car mark at Mercedes-Benz of Plano (Texas).
How to Hire a Security Consultant
Former GM says the best way to secure your property and inventory is to find a true pro — not a camera salesman — to lock them down.
GDPR Compliance: Minimize Your Exposure
Compliance expert discusses the impact of Europe’s General Data Protection Regulation on U.S. dealers.
How Not to Respond to a Harassment Claim
When sexual harassment claims arise, dealers must respond appropriately — not by treating bad behavior as a joke or an enduring showroom tradition.
Who’s Afraid of the Electric Inventory?
ChannelNet’s Paula Tompkins wants dealers to modernize their sales and customer service processes before disruptive vehicle technology forces their hand.
Usher in a New Era of Vehicle Sales
It’s not too late to bring your dealership up to speed with the changing habits of car buyers. Indiana dealer Peyman Rashid has a three-step plan.
3 Ways to Empower Dealership Workers
Learn how dealers and other customer-centric business owners are empowering staff to promote loyalty and improve CSI.
Q&A: Service Does Not Equal Sales
Assuming every service customer will remain blindly loyal to the dealership is a mistake that costs unwitting dealers countless sales.
Service Advisors Are Exempt From Overtime Rules
Auto dealers finally have an answer to a critical compensation question thanks to a 5-4 Supreme Court decision in the Navarro v. Encino Motorcars case.
One-On-One With Future Automotive's Steve Pleau
Newly minted Ford Dealership Hall of Fame member Steve Pleau reflects on his nearly 50-year career and describes his surprise induction.

DP's Office News

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Update: Ford to Restart Truck Production
Ford will resume assembly of the top-selling F-150 pickup Friday following a shutdown that followed a structure fire at a key parts supplier.
Freed From CFPB Order, Toyota Financial to Raise Markup Caps
Toyota’s captive finance company announced it will raise its dealer markup caps following the early termination of consent orders issued by the Consumer Financial Protection Bureau and the Department of Justice.
Black Book: Car Values Down for First Time in Two Months
With the spring selling season now in the rearview mirror, the car segment broke its two-month streak last week of rising wholesale values. Only full-size and sporty cars realized higher wholesale values through the week.
Eric Johnson, partner at Hudson Cook LLP Webinar: Who Will Take Up the CFPB's Torch?
On June 6, Hudson Cook LLP attorney and partner Eric Johnson will join F&I and Showroom’s Gregory Arroyo for Part 1 of the magazine’s compliance webinar series. He will examine the likely candidates to take up the CFPB’s torch, and explain why F&I product pricing isn't out of the regulatory woods just yet.
LHM Wins Best of State Award
Salt Lake City-based Larry H. Miller Dealerships has earned an award from Best of State, a program designed to honor Utah’s best companies.
TransUnion: Auto Finance Registers Lowest Growth Rate Since Q1 2012
The firm attributed the slowdown to improvements in oil states and tightening underwriting guidelines, which have also helped stabilize delinquency rates.
Votes Pour in for 2018 Dealers’ Choice Awards
DCA voting has begun in earnest as auto dealers nationwide recognize their favorite vendors, suppliers, and finance sources.
Asbury Maintains $1,500 PRU, Goes Digital in Q1
Asbury Automotive executives reported on a busy first quarter that included a 2% increase in F&I revenue and gross profit per vehicle and the full embrace of two ‘omnichannel’ ecommerce tools.
Group 1 Hits Record PRU in Q1
Group 1 Automotive’s 117 U.S. dealerships averaged $1,718 in F&I gross profit per retail unit, a 4.9% increase from a year ago and a new company record.
US Fuel Prices Appear to Stabilize
AAA officials say the price of gasoline has leveled off at $2.81 per gallon after climbing more than 12% in March and April, but a steady seasonal uptick looms ahead.